easunpower.com（easunpower.com）在 OK.one 的综合评分为 1.6 分（满分 5 分），基于本站收录的 63 条用户评价，属于电子与科技分类，口碑较差。79% 的评价为 1 星，差评比例偏高；商家回复了 15% 的差评；近 12 个月新增 11 条。数据最后更新于 2026-10-24。
I buy before 4 months 3 6.5 kw inverters for parrallel system and one of the 3 inverters after alot of cheking off parameters they told me that probaply have other version of programe so for 3 fouse electrycity NEVER WORK.they dont have suport for nothing so i buy other for other company inverter .so i tell you just try something els.thanks
I strongly do not recommend this company. They sell low-quality products. I purchased a Hybrid Solar Inverter, which stopped working after just one week. They promised to replace the faulty part, but that never happened. Their customer service is a joke, and their lack of communication is unacceptable. I have sent an official complaint email, but they don’t seem to care. I have no other option but to take legal action. Please be careful before buying anything from this company.
Very inadequate customer service. Cheap Chinese rubbish. Stay well clear of Easun!
Since months i am trying in different ways (Mail & WhatsApp) to get Feedback how to connect 2 of their batteries in parallel (promoted Feature). One Hotline does not feel responsible for my purchase and the others do not answer at all. No info on the parallel wiering in the User Manual and on the web. Very poor....
Avoid this brand at any cost! I bought a 3.2 Kw hybrid inverter from them and it didn't last 2 months! Contacted customer service and after several weeks and paying extra got a 4.2 Kw replacement. Installed it and after 5 MINUTES it started smoking and nearly caught fire! They agreed to take it back and give a refund but after nearly 3 weeks I still haven't received my money back. So be aware and stay clear, because not only they sell substandard and fire hazardous devices, they also keep your money!
placed order on jan 15 got confirmation, since then i have heard nothing no reply to emails, whatsapp messages or phone calls starting to think they are a con ..but i have brought from them before
I strongly advise against ordering from this site. I placed an order for a battery (€1,699), and requested a cancellation within 48 hours via email. The seller completely ignored my messages and remained silent during the PayPal dispute I was forced to open. As soon as I escalated the dispute to a claim, they "magically" shipped the item to block the refund process, despite my formal cancellation weeks prior. This company does not respect European consumer protection laws (Right of Withdrawal). Their customer service is non-existent once they have your money. If you have a problem, you will be left alone. Save your money and buy from a professional and honest company instead. Order reference: [EU31080E]
I buy a batery from this site on december 16 2025. until January 26 2026 i don't receive batery and don't refund my money. Nobody answer at mail, watsupp message
Wish I could rate this company at less than 1, star all 3 charge controllers started smoking after a few days of use company will not send a replacement or do anything to help get my $450+back I spent on this garbage
Title: Worst service, fake shipments, no delivery, no trust. I placed order on 29 November 2025. The company promised fast delivery from EU warehouses within 24 hours. I received nothing. They issued two shipment notifications, but the tracking showed no movement. These notifications looked fake. I waited more than two weeks, and each time they told me to wait two weeks again. I am tired of excuses. I lost time and money. I expected transparency and real support. I received empty promises instead. I asked for a refund. I still wait. I warn other buyers. Check reviews before you pay. My experience shows a complete lack of responsibility and respect for the customer.
Extremely Disappointing Experience – Terrible Quality & Customer Service I’ve made almost 10 purchases from Easun, and I can honestly say I won’t be buying from them again. After 3 broken products in a row, I’m beyond frustrated. It’s been weeks of back-and-forth with customer service, and months of waiting for replacements, only to be disappointed again and again. Here’s a breakdown of what happened: One product was replaced — but it took forever and the whole process was a hassle. For another, they sent me a new board that I had to fix myself. Absolutely ridiculous that I had to do their job for them. And for the third, they didn’t send me a new product, nor did I get a refund. Just endless excuses and delays. After all this, it’s clear that their customer service is slow, unhelpful, and generally indifferent. The quality of their products is hit or miss at best, and their handling of issues is shockingly bad. It’s hard to believe that after spending so much money, I’ve had to deal with such poor service and malfunctioning products. Would not recommend to anyone. There are better, more reliable options out there. Save your time, money, and frustration!
I purchased a 10KWH battery in March 2023, which initially performed well with 202 amp-hours. However, over the past year, its capacity has drastically declined to 175 amp-hours and now only 146 amp-hours. When I reached out to the supplier via email and WhatsApp to address this issue, both messages were completely ignored. This lack of customer support is unacceptable. I strongly advise potential buyers to consider other options.
Dear Customer, We are very sorry to hear that you encountered a problem during use; this is certainly not the experience we want our customers to have. We value your feedback and hope to understand the situation and provide you with a solution as soon as possible. To assist you in verifying your after-sales records and further resolving this issue, since we operate on multiple platforms, please provide your order number or the platform you purchased from and related information so that we can check and follow up for you as quickly as possible. You can contact us via private message or email. We are always committed to providing every user with reliable products and timely support. Thank you for your understanding, and we hope to resolve this matter for you as soon as possible. Sincerely, EASUNPOWER Customer Support Team
⚠️ Terrible experience with Easun Power – Avoid! I purchased an inverter with warranty, and when it failed, the company promised to send a spare part. I waited more than 2 months with no serious update. I contacted them many times. When I insisted on a replacement, they deleted our entire communication history from their platform! This shows guilt and complete disrespect to the customer. No responsibility, no professionalism. If you're in the EU, be careful: they don’t honor warranties or even basic support. I do not recommend Easun to anyone. Legal action has already started, and I have reported the case.
Dear Customer, We are very sorry to hear that you encountered a problem during use; this is certainly not the experience we want our customers to have. We value your feedback and hope to understand the situation and provide you with a solution as soon as possible. To assist you in verifying your after-sales records and further resolving this issue, **please provide your order number or the platform and related information you used to purchase** so that we can inquire and follow up for you as quickly as possible. You can contact us via private message or email. We are always committed to providing every user with reliable products and timely support. Thank you for your understanding, and we hope to resolve this matter for you as soon as possible. Sincerely, EASUN Customer Support Team
No support what so ever. Overpromise - underdeliver. Avoid!
Dear Customer, We are very sorry to hear that you encountered a problem during use; this is certainly not the experience we want our customers to have. We value your feedback and hope to understand the situation and provide you with a solution as soon as possible. To assist you in verifying your after-sales records and further resolving this issue, **please provide your order number or the platform and related information you used to purchase** so that we can inquire and follow up for you as quickly as possible. You can contact us via private message or email. We are always committed to providing every user with reliable products and timely support. Thank you for your understanding, and we hope to resolve this matter for you as soon as possible. Sincerely, EASUN Customer Support Team
Ordered a 48v inverter. Due to advertising the same product but wording differently it was wrong 24v. Sent them a message obviously there in china so you get a reply the next day ,they apologised and said pay another £44 and we’ll send you the 48v .ok so I did they then send me another 24v my only positive is I’ve still got the 2 24v inverters .which I’m happy to send back when they give the right one. However I now have been threatened with a prosecution from china,I can only assume they’ll be asking for the death penalty from firing squad ,Still waiting 6 weeks later. Not good.
Dear Customer, We are very sorry to hear that you encountered a problem during use; this is certainly not the experience we want our customers to have. We value your feedback and hope to understand the situation and provide you with a solution as soon as possible. To assist you in verifying your after-sales records and further resolving this issue, **please provide your order number or the platform and related information you used to purchase** so that we can inquire and follow up for you as quickly as possible. You can contact us via private message or email. We are always committed to providing every user with reliable products and timely support. Thank you for your understanding, and we hope to resolve this matter for you as soon as possible. Sincerely, EASUN Customer Support Team
We are here for You - they write in their add- but is absolutely wrong. Asking for help in any way is Not existing- only silence. DON'T BUY THEIR CRAP - IT'S A FAKE -
Dear Customer, We are very sorry to hear that you encountered a problem during use; this is certainly not the experience we want our customers to have. We value your feedback and hope to understand the situation and provide you with a solution as soon as possible. To assist you in verifying your after-sales records and further resolving this issue, **please provide your order number or the platform and related information you used to purchase** so that we can inquire and follow up for you as quickly as possible. You can contact us via private message or email. We are always committed to providing every user with reliable products and timely support. Thank you for your understanding, and we hope to resolve this matter for you as soon as possible. Sincerely, EASUN Customer Support Team
Customer Review – Very Bad Experience with EASUN POWER Hybrid Inverter 5.6kW – Purchased December 2023 I’m sharing my very negative experience with EASUN POWER: • The product arrived defective (unreadable display screen) and was still under warranty. • Since August 2024, I’ve sent multiple follow-ups with no concrete solution offered. • I was charged $35 for a replacement screen… which was also defective. • I provided all requested evidence (photos, videos, proof of purchase, product label, tracking number). • The customer service stopped responding altogether. • Their behavior is unprofessional and disrespectful of warranty obligations. I strongly advise against purchasing from this company. I will be reporting their practices to consumer protection agencies and posting this review across all available platforms to warn other potential customers. ------------------------------------------------------- Avis client – Très mauvaise expérience avec EASUN POWER Inverter hybride 5.6kW – Achat en décembre 2023 Je souhaite partager mon expérience très négative avec la société EASUN POWER : • Produit reçu défectueux (écran illisible) et toujours sous garantie. • Malgré mes relances depuis août 2024, aucune solution concrète proposée. • Ils m'ont fait payer 35 $ pour un écran de remplacement... qui s’est avéré également défectueux. • J’ai fourni toutes les preuves demandées (photos, vidéos, numéro de commande, étiquette produit, etc.). • Le service client ne répond plus depuis plusieurs semaines. • Leur attitude est non professionnelle et irrespectueuse du droit à la garantie. Je déconseille fortement cette entreprise, qui communique mieux pour vendre que pour assumer ses responsabilités. Je suis contraint de signaler ces pratiques aux autorités compétentes et de partager mon expérience publiquement pour alerter d'autres consommateurs.
Dear Customer, We are very sorry to hear that you encountered a problem during use; this is certainly not the experience we want our customers to have. We value your feedback and hope to understand the situation and provide you with a solution as soon as possible. To assist you in verifying your after-sales records and further resolving this issue, **please provide your order number or the platform and related information you used to purchase** so that we can inquire and follow up for you as quickly as possible. You can contact us via private message or email. We are always committed to providing every user with reliable products and timely support. Thank you for your understanding, and we hope to resolve this matter for you as soon as possible. Sincerely, EASUN Customer Support Team
I made an order in the Еasun Power Factory Store (easun-energy.com), paid, the order was confirmed. I waited 3 weeks, but the order was never sent. The money was returned. I lost time and on conversion and interest to the bank.
Dear Customer, Thank you very much for taking the time to share your experience. We sincerely understand the disappointment and concerns you expressed, and we are very sorry to hear that you encountered a problem. We always value every user's feedback. We would like to gently clarify the situation here: **The product you mentioned was sold and shipped through a third-party seller on the easun-energy.com platform, not from easunpower.com. Therefore, after-sales service, logistics processing, refunds and repairs, as well as the rules for reviewing and displaying reviews related to the order are all managed independently by the easun-energy platform and the corresponding seller. As the brand owner, we cannot view order information, nor can we interfere with whether any reviews are displayed or reviewed, and we cannot directly handle after-sales issues. Thank you.
I am furious and need to share my terrible experience with this store. In September, I bought an Easun 4KW Off Grid Inverter 24V MPPT with WiFi BMS activation, shipped from EUROPE. But when the item finally arrived, I was sent the cheapest version without the WiFi module, making it impossible to track anything. I immediately reached out to the seller, who unbelievably told me to find a service to update the firmware myself! This ridiculous solution involved disassembling the item, using Chinese software without English instructions, and buying two additional wires. Are you kidding me? I don't have the skills to do this! The seller then promised to send a new motherboard. I reluctantly agreed, but what do I get? A fake tracking number! Since then, the seller has continuously ignored all my messages. This seller is completely untrustworthy. I do not recommend them to anyone. Avoid this store at all costs!
Dear Customer, We are very sorry to hear that you encountered a problem during use; this is certainly not the experience we want our customers to have. We value your feedback and hope to understand the situation and provide you with a solution as soon as possible. To assist you in verifying your after-sales records and further resolving this issue, **please provide your order number or the platform and related information you used to purchase** so that we can inquire and follow up for you as quickly as possible. You can contact us via private message or email. We are always committed to providing every user with reliable products and timely support. Thank you for your understanding, and we hope to resolve this matter for you as soon as possible. Sincerely, EASUN Customer Support Team
I bought a 2.2kw inverter they send me a defekt one it goes in alarm 57 and thy refuse to help me, after 2 months i still can not use the product, money out off windows. Do not buy guys from this company, they don care about clients
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