Edward Martin

Hello, Thank you for sharing your feedback. We’re truly sorry to hear about the difficulties you experienced with your order. We understand how frustrating it can be when delays, damaged material, and unexpected changes affect your project timeline and create additional stress with contractors and your living situation. We regret that your experience did not reflect the level of service and support we strive to provide. We appreciate you taking the time to share your concerns, as feedback like yours helps us identify opportunities to improve our communication, fulfillment process, and overall customer experience. Thank you again for bringing this to our attention. We sincerely regret the frustration this caused and appreciate the opportunity to learn from your experience. Best, The Edward Martin Team

Hello, Thank you for sharing your feedback. We are sorry to hear that your experience did not meet expectations. Our team strives to process orders as quickly as possible and assist customers with any shipping damage that occurs in transit. We also work hard to offer competitive pricing, though promotional pricing and sales are typically limited to specific timeframes and cannot always be applied retroactively. We appreciate you taking the time to share your concerns, as feedback like yours helps us identify opportunities to improve both our communication and service. We wish you all the best with your project and thank you for giving us the opportunity to serve you. Best, The Edward Martin Team

Hi Nicholas, Thank you for taking the time to share your experience. We sincerely apologize for the frustration caused by the delays and communication issues surrounding your order. We understand how important reliable lead times and proactive updates are for trade projects, and we regret that we did not meet your expectations. While we work closely with a network of manufacturing and fulfillment partners to offer a broad range of products, we recognize that the shipment timing and lack of clear communication created confusion and disruption for your project. We appreciate your feedback, as it highlights areas where we can improve both our communication and order visibility throughout the fulfillment process. While we're disappointed to hear that your experience led you to lose confidence in our company, we are grateful for the opportunity to learn from it and better serve future customers. Thank you again for sharing your perspective, and we wish you the very best with your project. Best, The Edward Martin Team

Hello Ana, Thank you for your feedback. We are very sorry to hear about the challenges you experienced with your order. We understand how frustrating it is when a project timeline is extended due to backorders, transit damage, and the need for replacement materials. We also recognize that waiting for replacements can be especially difficult when work is already underway. Regarding the variation you noticed, slight differences can sometimes occur between production runs, particularly when replacement material is manufactured at a different time than the original order. That said, we understand how important consistency is and appreciate the impact this can have on a finished project. hank you for taking the time to share your concerns, and we wish you the best with the completion of your project. Best, The Edward Martin Team

Hello, thank you for sharing your experience. We're sorry the inventory issues and resulting delays impacted your project timeline. We understand how frustrating it is to plan around materials that appear available, only to encounter fulfillment challenges that affect contractor schedules and project costs. While we're glad to hear you were pleased with the product selection and packaging, we regret that the ordering experience fell short of expectations. Your feedback is valuable and helps us identify areas where we can improve. We appreciate you giving us the opportunity to serve you and wish you all the best with your project. Best, The Edward Martin Team

Hi Colette, Thank you for your feedback. We are sorry for the frustration this delay caused and understand how disruptive it can be when a project is waiting on key materials. While unexpected backorders can occasionally occur, we recognize that clearer communication would have helped set expectations from the start. We are glad to see an alternative collection was purchased and that it shipped within the expected timeframe so you could move forward with your project. We appreciate you sharing your experience, as feedback like yours helps us continue improving our communication and service. Best, The Edward Martin Team

Hi Molly, Thank you for your feedback. We understand how frustrating it can be when project timelines change and flexibility is needed. While some orders become limited once they enter processing or ship, we do aim to make our policies as clear and transparent as possible and to support customers through the return process wherever we can. We appreciate you taking the time to share this, and we’ll continue using feedback like yours to improve both our policies and the overall experience.

Hello Eli, thank you for your feedback. We understand how frustrating it is when an order takes longer than expected, especially when it impacts the ability to schedule work on your home. Following the Memorial Day holiday, we experienced a higher-than-anticipated order volume, which unfortunately led to longer processing times for some orders. While this is not the experience we aim to provide, we appreciate your patience as our team worked through the backlog. We sincerely apologize for the delay and the lack of updates, and we appreciate you bringing your concerns to our attention. We hope your project is now moving forward smoothly and thank you for giving us the opportunity to serve you. Best, The Edward Martin Team