Edward Martin (edwardmartin.com) has a 3.9 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 72% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-12.
Excellent customer service! I was so upset when three of my large tiles arrived damaged. We were on a tight timeline for our construction project and the service rep was calm and took care of my issue right away. Will order again becauseI LOVE the Leona tile! 10/10!!!
Jose is incredible! He’s been extremely helpful working on a solution for my flooring needs.
We had the BEST experience with Edward Martin. Victoria and Laura worked with us to design the bathrooms in our new build. They were attentive, creative, and patient! (We changed our minds once or twice. Okay. Thrice!) My husband said he wished they could design our whole house for us. We want to thank them again. (PS: We even ended up slightly under budget! Maybe we should buy more tile?)
Beautiful tile and very responsive customer service. Thank you Edward Martin
They sent samples -- on time - and very nice . That;s all so far!
The customer service is excellent. I was concerned about the color variation, and several additional samples were sent to me at no extra charge. I could not be happier with the final result; the tile is gorgeous!
Four days after I placed my order it is still “processing” according to the order tracking via Edward Martin.
Love this company. Wonderful products and the customer service is stellar.
Looks great
It has been a very disappointing experience from beginning to end. First, it took nearly seven weeks for my order to be processed, which caused significant delays to my renovation project and resulted in additional costs. I only received shipping confirmation after sending several emails requesting an update, even though I had already been charged for the order. Later, when I tried to return some of the unused material, I was told that partial returns were not allowed and that I would have to return the entire order. For the price I paid, I expected a much higher level of service, communication, and flexibility. Unfortunately, the product quality was also disappointing. The grey tile has several areas where the finish/paint is uneven or missing, which became very noticeable once the tile was installed and affects the overall appearance. Considering the cost of the product and the experience I had throughout the process, I expected much better quality and customer service.
Hello Adriana, Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. We understand that your large order was being fulfilled from multiple warehouses, and that delays and a backordered item that ultimately had to be removed caused frustration and impacted your renovation project. While our team worked to ship available materials and provide updates and alternatives, we recognize that the overall experience was still inconvenient. We’re also sorry to hear about your concerns with the tile finish. We take product quality seriously and would be happy to review any issues with the material, especially given the size and scope of your project. We appreciate your candid feedback regarding our communication, policies, and fulfillment process. We’re continually working to improve these areas and provide a better experience for our customers. Best, The Edward Martin Team
Easy to peruse the website, order was shipped quickly and delivery service provided timely updates of actually when the order would be delivered - did not have to dedicate 4 hours for a delivery window.
The large format tile looks great in the client's remodeled bathroom. Shipping was exactly as stated in the ordering process. The freight delivery didn't drop at curb as expected, but brought it up the driveway and left in the garage as a courtesy.
Everything with the order of samples went very smoothly.
Tile sample very well packed . Colour tone really nice
Beautiful product and quality, very impressed!! We ordered the Maisie 0.5 x 8 Jolly Glossy Porcelain Tile in Ocean to use for trim in our bathroom renovation and it looks beautiful! The customer service also did a great job at helping us with our requests. Thank you!
I am a designer from Charlotte, NC, and I cannot say enough good things about Edward Martin! My sales rep is wonderful. She responds quickly and she is always knowledgeable. She is also polite. That means a lot in this business. The tile that I have purchased from EM is beautiful and always ships immediately. I have been very pleased with response time as well as packing and shipping. I highly recommend Edward Martin. @jessicaklausdesigns
Setting up our account was cumbersome and slow. We were asked to order 1 box of tile (for use in a repair) and waited 10 days for the product, which was damaged and not delivered- returned by FedEx. We learned about the problem when looking at tracking data. I then reordered the box of tile, with no way to speed up the shipping process. Customer service was pleasant. We were not asked to provide a tax exemption number when signing up for an account, which seems like a basic request.
Hi Jill, thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. We understand how frustrating it is to wait for a shipment, only to have it returned by the carrier due to damage, especially when you needed the tile for a repair. While shipping damage is fortunately uncommon, we know it can significantly delay a project, and we're sorry for the inconvenience this caused. We also appreciate your kind words about our customer service team. We value your feedback regarding both the account setup process and the tax exemption registration. We are always looking for ways to improve the experience for our trade customers, and your comments will be shared with our team as we continue refining these processes. Thank you again for bringing these concerns to our attention, and we hope we'll have the opportunity to provide you with a smoother experience in the future. Best, The Edward Martin Team
102 reviews matching