Edward Martin (edwardmartin.com) has a 3.9 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 72% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-12.
Hello Marianne, thank you for taking the time to share your feedback. We're very sorry to hear that your delivery experience did not meet your expectations.
We'd appreciate the opportunity to learn more about what happened and discuss how we may be able to help. Please feel free to reach out to us directly, and our team will be happy to review your order and explore possible solutions. We can be reached at [email protected].
Thank you again for your feedback. We hope to have the opportunity to improve your experience.
Best,
The Edward Martin Team
When I ordered it did not say they were low on stock-we also got no email that stated it was shipped and just received a call one morning it was being delivered to find only some was there. If you lol up your order it does not show details so you can’t tell
How many shipped or not. I reached out and was just told it would ship when they got it. So my shower is only half tiled. But frustrating to say the least.
L
L Howard · 1 review · Verified · Experienced 2026-07-13 ·
★★★★★
Edward Martin had a good selection of…
Edward Martin had a good selection of tiles, different to the stores. They also had a lot of unique colors that were hard to get.
We ordered 4 sample tiles. When we received the tiles, each of them was broken - a couple in three pieces. When I contacted the company via web message to ask about their broken tile policy for potential future orders, I never received a reply.
Reply from Edward Martin2026-08-03
Hi Rob, Thank you for taking the time to share your experience. We're very sorry to hear your sample tiles arrived damaged. While we package our samples carefully, they can occasionally be damaged during transit due to their fragile nature.
We also apologize if you didn't receive a response to your inquiry. We weren't able to locate a message from you, but we certainly want to make this right. We can reach out to you directly to assist with your sample order and answer any questions you have about our damage policy for future orders. You can also find our full policy for damages here: https://new.edwardmartin.com/policies/return-policy
We appreciate your feedback and hope for the opportunity to provide you with a much better experience.
Best,
The Edward Martin Team
We placed an order for tiles to complete a bathroom remodel and it wasn't revealed to us until AFTER we completed the order and paid for them that the tile was back ordered! This has caused a significant delay for us.
Reply from Edward Martin2026-08-04
Hello Karen, thank you for sharing your feedback. We're very sorry to hear about your experience and understand how discouraging it is to learn that a product is backordered after you've already placed your order.
We'd appreciate the opportunity to review your order with you and discuss any alternative options that may be available. Please reach out to us directly at [email protected] and our team will be happy to look into your order and see how we can best assist.
Thank you again for your feedback. We hope to have the opportunity to help improve your experience.
Best,
The Edward Martin Team
Their style and tile designs are gorgeous and good quality. Their customer service is really great. I give the 3 stars because of the fulfillment and shipping portion. I placed a large order for a home renovation and a few days later there is a 30% off sale. I called to ask if I could get the discount because my order hasn’t shipped. No. Can I cancel it and reorder? No. Can I have the discount on the tile that’s back ordered? No. What the heck? They gave me free shipping which was nice but not close to the sale discount. I also waited longer than the quote time for back ordered items. I noticed after their sale they were out of almost all tile so I didn’t end up ordering more. Their inventory situation is not quite figured out.
I would order from them in the future because of the beautiful product. The website makes it easy to shop and pair items together. They just need to improve the shipping portion.
The first experience wasn’t so great with your company. the merchandise I purchased was delayed quite a while and no updates! I was extremely happy with the quality of the product however!
Broken tiles, backordered tiles they had to cancel eventually, no replacements for the broken tiles. Horrible customer service
Reply from Edward Martin2026-07-30
Hi Alicia, we're sorry to hear that your experience did not meet your expectations. We understand how frustrating it is to deal with both product availability issues and damaged material, especially when it impacts your project.
We understand that due to some items being unavailable, we assisted with canceling part of your order. We are sorry about the inconvenience for that. While the damages from your order in May were reported outside of our policy, we do want to help as best as possible with a new order. We have been in contact with you directly with some options.
We appreciate your feedback, as it helps us continue improving both our communication and customer experience. If there's anything further we can do to assist, we'd be happy to hear from you.
Best,
The Edward Martin Team
J
Jacob Johnson · 1 review · Verified · Experienced 2026-07-01 ·
★★★★★
Takes too long to receive products and…
Takes too long to receive products and can't return unopen boxes. 3 Weeks from order to delivery and when I called, I was told no returns even for unopen box's. I ordered more than I normally would because it takes so long. Using a different supplier for other builds.
Reply from Edward Martin2026-07-30
Hi Jacob,
Thank you for taking the time to share your feedback, and we apologize for any inconvenience with your order.
Our standard processing time is 5–7 business days, plus transit time. In reviewing your order, it appears it shipped within 3 business days, though transit to your location took about a week. We apologize if the overall delivery timeline did not align with your expectations.
We also want our return process to be as clear and straightforward as possible. If you still have unopened boxes that you were hoping to return, we'd be happy to review your order and see what options may be available. Please don't hesitate to reach out to our Customer Support team so we can look into your specific situation.
Thank you again for your feedback. We appreciate the opportunity to improve and hope to assist you further.
Best,
The Edward Martin Team
E
Elizabeth · 2 reviews · Verified · Experienced 2026-06-26 ·
★★★★★
My tile order had a bit of a difficult…
My tile order had a bit of a difficult time getting to my house…due to fed x, not Edward Martin! Their customer support was very helpful and we had replacement tile in 2 days time. Credits on the orders were fast as well. Also, they are a US based company, which I think is very important!
Very hard to get answers and replies, The generic emails are not helpful. Would much rather have a designated person to deal with.
Reply from Edward Martin2026-07-29
Hi Todd, Thank you for taking the time to share your feedback. We're sorry to hear that your experience has been frustrating. We understand how important timely, personalized communication is, and we apologize that we didn't meet your expectations.
Our team is reviewing your concerns, and we've reached out directly to follow up and assist you. We appreciate the opportunity to make things right and hope to provide you with a better experience moving forward.
Thank you,
The Edward Martin Team
I ordered the first set of samples on my own and after much deliberation decided to call the design service. After talking to the designer I ordered additional samples twice. She was very accommodating and I’m happy with my choice!
good customer service in response to product issues.
D
Dan C · 2 reviews · Verified · Experienced 2026-07-07 ·
★★★★★
We loved the tools on the website…
We loved the tools on the website especially the mood boards. We copied and pasted a bathroom and from bold and moody and it looks exactly like the image. turn times and pricing were fair, all customer service was great. Really love this company.
