Great job
Great job. they sent my tile samples out pretty quick, and we are still deciding, but great stuff.
About Edward Martin
Data updated- Website
- edwardmartin.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 96% (23/24)
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Is Edward Martin legit?
Edward Martin (edwardmartin.com) has a 3.9 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 72% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-12.
What people say
Quick Sample Delivery and Great Quality
Love the samples I received and they arrived faster than I expected.
Have not received my order
Have not received my order. The delivery company has scheduled 3 different windows and they have no-showed to all 3 without a call or any notice of cancellation. I've waited around for a pallet for 3 days. I only know that the delivery appointment is rescheduled when I call and inquire about the missed appointment and they give me a new timeframe. Hoping to receive the order on the 4th delivery appointment tomorrow, but at this rate who knows?
Reply from Edward Martin2026-07-29
Hi Amy, thank you for sharing your experience. We're very sorry for the frustration and inconvenience caused by the repeated missed delivery appointments with the shipping carrier. We understand how disruptive it is to set aside time for a delivery that doesn't arrive as scheduled. We're glad to see that your order has since been delivered, but we recognize that this does not make up for the experience you had leading up to it. Your feedback has been shared with our team so we can review what happened and work with our delivery partners to help prevent situations like this in the future. Thank you for your patience, and we truly appreciate your business. Best, The Edward Martin Team
Delays and lost tile
We placed two orders. One placed by my contractor was delayed several times with continuous poor communication about status from EM. The other I placed and still seems to be lost. I spoke with someone who promised to email me with an update and also emailed customer service, but I have gotten no updated on where my tile is. This has caused significant delays -- plural -- with my remodel project and I will never order from EM again.
Reply from Edward Martin2026-07-30
Hi Robin, Thank you for taking the time to leave your review. We're sorry to hear about your experience and understand how frustrating this situation has been, especially with the impact on your remodeling project. Our team has since been in direct communication with you to resolve the issue with the lost shipment. We sincerely apologize for the inconvenience this has caused, as well as the delays experienced on the previous orders. While we continue to investigate with the shipping carrier, your replacement order is already on its way. If there is anything else we can assist you with in the meantime, please don't hesitate to reach out to our Customer Support team. We appreciate the opportunity to make this right. Best, The Edward Martin Team
gorgeous
Tile sample arrived pretty quickly, but the brilliant thing was the tile. A ribbed, dark green, glazed tile is really beautiful.
The process to order was easy and the…
The process to order was easy and the customer service was spot on . Delivery was on time and efficient
Excellent customer service
Excellent customer service, quality product, top notch delivery and follow up. simple is good!
This was my first purchase through…
This was my first purchase through Edward Martin, and everything went very smooth. I had ordered a sample and eventually a full order and everything went fine. I would recommend Edward Martin for Tile needs.
Kind customer service, poor shipping times
Jose Heredia, was kind and so helpful. The wrong tiles were sent initially and he was responsive in helping us with getting the correct ones delivered. The issue that we had both times was the shipping time. It was very delayed initially and when asked about it, it seemed to be a carrier problem. When the wrong tiles were delivered, a quick delivery was promised, which did not happen. There is a big delay between the order and when the tiles were shipped. This did put a delay on my project. Although everyone was very kind when we spoke to them, it appeared that once it was at the warehouse, they really did not have the ability to assist or gather much information. In the age where quick shipping is expected, I will hesitate to use Edward Martin again because of the delay in shipping times. I do love my tiles and they definitely brought the whole bathroom together. Thank you for reading my feedback.
High-end style without the high-end price tag
I love the stylish options that EM has to offer at budget-friendly prices. All tiles we have ordered, both for our dining room and the samples we have ordered for our bathroom, have arrived in good condition and are even more beautiful in person than online.
Frustrating experience, beautiful product.
I received a pallet of tiles. The top tiles in the packs looked just fine and they were very securely attached to the pallet so I didn't think to open the boxes. I didn't want to compromise the tiles until they were installed. When we did open the boxes, almost all the tiles were broken in a couple boxes. Because I didn't report this quickly enough, Edward Martin didn't cover the replacement. They did waive the shipping but I was really frustrated because the customer service rep did say 'yes' when I asked... if I'd reported this a couple of weeks ago, you would've covered everything? We just had another issue with a different company shipping the wrong product for the same project just past their notification date and they fixed the issue right away. The product is beautiful but the customer service wasn't my best experience.
Reply from Edward Martin2026-07-23
Hello, thank you for taking the time to share your feedback. We're glad to hear you love the tile, though we're sorry the damage discovered during installation made your experience a frustrating one. We understand that damage isn't always apparent until boxes are opened. To ensure we can verify shipping-related issues and work with our carriers and manufacturing partners, we do require damage to be reported within 7 days of delivery. While we were unable to provide complimentary replacement material in this case because the damage was reported more than a month after the end of that period, we did waive the shipping costs to help reduce the overall impact. That said, we wanted to help where we could, so we waived the shipping cost for the replacement order to reduce the overall expense. We understand that this outcome was disappointing, and we appreciate you sharing your experience. Thank you for choosing Edward Martin, and we hope you enjoy your finished project. Best, The Edward Martin Team
Incredible Customer Service!
Our tile was shipped in a very timely manner however upon receiving our order, we had an issue. When I reached out via email, I received a response from Judd within minutes. He immediately resolved the issue. We love our tile and are very impressed with Edward Martin's customer service department. We would use this company for future projects and/or recommend them to friends and family.
Broken tiles
Broken tiles. Zero communication on shipping delays. No rush option for shipping. I'll never use your company again. It's ridiculous.
Reply from Edward Martin2026-07-30
Hi Andy, thank you for taking the time to share your feedback. We're sorry to hear about your experience. Our team has attempted to reach out several times regarding concerns with your order, but we have not heard back. We would appreciate the opportunity to assist and are happy to continue working with you whenever you're available. Because tile shipments require specialized freight handling due to their size and weight, expedited shipping options are limited. However, we understand the importance of reliable delivery and clear communication, and we are continuing to work on improving the overall customer experience. Please feel free to reach back out to our Customer Support team so we can assist further. Best, The Edward Martin Team
High quality tile and great delivery…
High quality tile and great delivery process. But shipment took a solid month longer than expected, I was not promptly informed of delays and had to make multiple phone calls for updates so I could get my tile contractor scheduled accordingly. They did provide small refund, but would have been better had it shipped in the original timeframe when I ordered it.
Excellent customer service
Fabulous customer communications and…
Fabulous customer communications and help !!!!!!!
Great materials/poor tracking
Material are great quality and beautiful BUT you guys really need to improve your order tracking and customer service. We never know when the orders are going to get delivered until they just show up one day, the tracking never updates, and customer service was zero help as all they would tell me is "shipping takes 7-10 business days"
Beautiful website displaying creative…
Beautiful website displaying creative ways to use the product sold on your site. Pricing and shipping rather high. Customer service provided by a real person in California.
The worst shipping experience I have…
The worst shipping experience I have ever had. It takes me more than one month to receive everything. Not to mention there were four boxes totally broken. Then another two weeks to receive more boxes. The customer service team is responsive (thanks them) but they couldn’t make any change or helping me coordinate with the sender. I was calling everyday and they were apologizing everyday. I knew it’s not their fault. Good product but I will never recommend anyone to buy from the website.
Reply from Edward Martin2026-07-21
Thank you for taking the time to share your experience. We're truly sorry to hear about the delays and damaged items you encountered throughout your order. We understand how frustrating it can be when a project is impacted by shipping issues and extended wait times. We understand our team was in communication with you about some unforeseen delays in shipment, and are here to help with a resolution if any of the tile arrives damaged. We appreciate your kind words about our customer service team and are glad they were able to remain responsive during the process, even though we recognize the overall experience did not meet your expectations. Your feedback is valuable and has been shared internally as we continue working to improve both our fulfillment and delivery experience. We appreciate the opportunity to have served you and regret that we fell short in this instance. Thank you again for your honest feedback. Best, The Edward Martin Team
Look of Lux
Quick and easy ordering, beautiful materials that don't break the bank.