I love how you put together rooms
I love how you put together rooms. It helped me select my tile. Tile looks great! Love it.
About Edward Martin
Data updated- Website
- edwardmartin.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 96% (23/24)
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Is Edward Martin legit?
Edward Martin (edwardmartin.com) has a 3.9 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 72% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-12.
What people say
Horrible experience
Horrible experience, title multiple times delayed causing me issues with contractors and living situation, poor communication, and worst the tile arrived broken 3 times after waiting 20 + days . And the only compensation I got was the refund for the tile broken that I didn’t want anymore . Horrible , never again
Reply from Edward Martin2026-07-21
Hello, Thank you for sharing your feedback. We’re truly sorry to hear about the difficulties you experienced with your order. We understand how frustrating it can be when delays, damaged material, and unexpected changes affect your project timeline and create additional stress with contractors and your living situation. We regret that your experience did not reflect the level of service and support we strive to provide. We appreciate you taking the time to share your concerns, as feedback like yours helps us identify opportunities to improve our communication, fulfillment process, and overall customer experience. Thank you again for bringing this to our attention. We sincerely regret the frustration this caused and appreciate the opportunity to learn from your experience. Best, The Edward Martin Team
Great Follow-Up
Great follow up to an initial shipping issue; provided a shipping refund with proper documentation of packaging damage, storage issues, and recall after delivering to incorrect address by the local handlers. Very quick and responsive.
Ordering was simple and my order was…
Ordering was simple and my order was delivered pretty quickly. Some tile was damaged in transit but I could not have asked for a better customer service experience in handling it. Judd responded to the situation and he was wonderful to work with!!! A new order was placed and expedited the very same day I made them aware of the issue. All I had to do was upload a couple of pictures. I love all of the tile I ordered. Having samples sent to me was really simple as well. I highly recommend buying from Edward Martin.
Great Business Trade Program!
Edward Martin has great, upscale materials and their trade program is superb. I am able to get samples for my clients to make final selections from, and their product has always been top notch. They are definitely my "go to" for specialty tiles that are on trend and design worthy.
Love the samples and Timely…
Love the access to samples and Timely shipping.
Broken tiles
Broken tiles, no option for quicker shipping and there was a very long delay getting my order out. When the tile price dropped a week after buying it you would not give a price adjustment. Overall poor service l.
Reply from Edward Martin2026-07-02
Hello, Thank you for sharing your feedback. We are sorry to hear that your experience did not meet expectations. Our team strives to process orders as quickly as possible and assist customers with any shipping damage that occurs in transit. We also work hard to offer competitive pricing, though promotional pricing and sales are typically limited to specific timeframes and cannot always be applied retroactively. We appreciate you taking the time to share your concerns, as feedback like yours helps us identify opportunities to improve both our communication and service. We wish you all the best with your project and thank you for giving us the opportunity to serve you. Best, The Edward Martin Team
Easy to order and very helpful and…
Easy to order and very helpful and delivered on time
Edward Martin is a Marketing Company, not a tile company
Edward Martin represented that our entire trade order was in stock when we placed it. More than 30 days later, only about 20% has arrived. We received little communication, and it wasn't until we pushed for answers that we learned one backordered item was holding up the rest of the shipment. Even more concerning, the tile arrived in boxes from completely different manufacturers, not Edward Martin. The packaging and branding were so different that we initially thought we had received the wrong product. The experience left us with the impression that Edward Martin is primarily a marketing and resale company rather than a true tile supplier with control over inventory and fulfillment. Beautiful marketing. Poor communication. Missed expectations. As a trade customer, we would not order from Edward Martin again.
Reply from Edward Martin2026-07-02
Hi Nicholas, Thank you for taking the time to share your experience. We sincerely apologize for the frustration caused by the delays and communication issues surrounding your order. We understand how important reliable lead times and proactive updates are for trade projects, and we regret that we did not meet your expectations. While we work closely with a network of manufacturing and fulfillment partners to offer a broad range of products, we recognize that the shipment timing and lack of clear communication created confusion and disruption for your project. We appreciate your feedback, as it highlights areas where we can improve both our communication and order visibility throughout the fulfillment process. While we're disappointed to hear that your experience led you to lose confidence in our company, we are grateful for the opportunity to learn from it and better serve future customers. Thank you again for sharing your perspective, and we wish you the very best with your project. Best, The Edward Martin Team
The sample tiles were beautiful
The sample tiles were beautiful. Shipping was fast and the tiles were well packed and protected for shipping.
I only have good things to say about…
I only have good things to say about this company’s customer service. Response time was same day and they were so helpful. I had an issue with a mirror that I received that was cracked. I emailed them and IMMEDIATELY received a reply that they were shipping out a new replacement.
I have been admiring and visualizing…
I have been admiring and visualizing your tile in my home for months and months (I ordered samples)I decided to pull the trigger and order enough to tile my fireplace hearth, but the shipping fee was so exorbitant i just couldn’t do it knowing I wanted the same tile, just different sizes, for my kitchen and 3 bathrooms and couldn’t afford or absorb that cost. Your product is beautiful and I would highly recommend its quality and beauty.
Tiles back ordered
Tiles back ordered, not delivered on time, broken and then slightly different than the original. Something that could have taken us two weeks to get done, it's been almost two months. Unacceptable.
Reply from Edward Martin2026-07-02
Hello Ana, Thank you for your feedback. We are very sorry to hear about the challenges you experienced with your order. We understand how frustrating it is when a project timeline is extended due to backorders, transit damage, and the need for replacement materials. We also recognize that waiting for replacements can be especially difficult when work is already underway. Regarding the variation you noticed, slight differences can sometimes occur between production runs, particularly when replacement material is manufactured at a different time than the original order. That said, we understand how important consistency is and appreciate the impact this can have on a finished project. hank you for taking the time to share your concerns, and we wish you the best with the completion of your project. Best, The Edward Martin Team
Good tiles, but bad, actually terrible fulfillment.
Good tiles, well packed, strong selection (on the website) — but incredibly bad fulfillment process and 0 coordination with the warehouse. We bought tiles in stock and partial order was delivered, the flooring tiles kept showing in stock but would never ship. After waiting three weeks and paying our contractors for a week and a half of no work (they finished the partial job and could not complete without the floor tiles), we cancelled the order and bought locally (ended up with a tile that was not the first preference). We called 10 times, email 8 times and they could do nothing other than tell us there is a warehouse glitch and the tile is not in stock (website status was an unfortunate lie). So, no more Edward Martin! Thanks for doubling our install cost!
Reply from Edward Martin2026-07-02
Hello, thank you for sharing your experience. We're sorry the inventory issues and resulting delays impacted your project timeline. We understand how frustrating it is to plan around materials that appear available, only to encounter fulfillment challenges that affect contractor schedules and project costs. While we're glad to hear you were pleased with the product selection and packaging, we regret that the ordering experience fell short of expectations. Your feedback is valuable and helps us identify areas where we can improve. We appreciate you giving us the opportunity to serve you and wish you all the best with your project. Best, The Edward Martin Team
I still don’t have my tile that I…
I still don’t have the tile that I ordered on May 21st that was listed as in stock because the other tile in my order is on backorder. I really need the checkerboard tile as it’s the flooring for my project. The delay on this tile is holding up my project. Had I known I would have picked a different tile. 😱🥲
Reply from Edward Martin2026-07-02
Hi Colette, Thank you for your feedback. We are sorry for the frustration this delay caused and understand how disruptive it can be when a project is waiting on key materials. While unexpected backorders can occasionally occur, we recognize that clearer communication would have helped set expectations from the start. We are glad to see an alternative collection was purchased and that it shipped within the expected timeframe so you could move forward with your project. We appreciate you sharing your experience, as feedback like yours helps us continue improving our communication and service. Best, The Edward Martin Team
Really hard to return
Really hard to return, really hard to cancel order
Reply from Edward Martin2026-07-02
Hi Molly, Thank you for your feedback. We understand how frustrating it can be when project timelines change and flexibility is needed. While some orders become limited once they enter processing or ship, we do aim to make our policies as clear and transparent as possible and to support customers through the return process wherever we can. We appreciate you taking the time to share this, and we’ll continue using feedback like yours to improve both our policies and the overall experience.
Professional designer uses Edward Martin
We use Edward Martin as one of our go-to tile providers for our clients. The product is gorgeous and the customer service is fabulous. We keep coming back for more and never use the same thing twice! Really happy with our experience with Edward Martin.
Quick service and beautiful tiles.
Still waiting
I placed my order on May 27, 2026 and still haven’t received it. I called and was told it was still in process. The order confirmation said I would record shipping updates within 5-7 working days days, I have not received any shipping updates. I can’t schedule my home updates.
Reply from Edward Martin2026-07-02
Hello Eli, thank you for your feedback. We understand how frustrating it is when an order takes longer than expected, especially when it impacts the ability to schedule work on your home. Following the Memorial Day holiday, we experienced a higher-than-anticipated order volume, which unfortunately led to longer processing times for some orders. While this is not the experience we aim to provide, we appreciate your patience as our team worked through the backlog. We sincerely apologize for the delay and the lack of updates, and we appreciate you bringing your concerns to our attention. We hope your project is now moving forward smoothly and thank you for giving us the opportunity to serve you. Best, The Edward Martin Team
The customer service is awesome
The customer service is awesome. Very friendly and efficient customer service. The product is always high quality as well. I am very happy to able to share your company with my clients!!