Leona 24 x 24 Checkerboard Matte Porcelain
Great tiles! I love how big the tiles are
About Edward Martin
Data updated- Website
- edwardmartin.com
- Category
- Home & Garden
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 96% (23/24)
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Is Edward Martin legit?
Edward Martin (edwardmartin.com) has a 3.9 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. 72% of reviews are 4 stars or higher and 19% are 1 star; The business has replied to 96% of negative reviews. Last updated 2026-08-12.
What people say
Beautiful Tile
Beautiful, quality tile! Highly recommend despite a back order, some shipping delays and a mix up with customer service that delayed our project several weeks. It was worth the wait.
hard to find but EM had it
The tile was hard to find but EM had it. Good customer service. Professional delivery service. Nice tile.
Product was Better than the Pictures
We order a Single Pallet of Tile to be sure it worked - It Exceeded our Expectations
Successful Order
The tile was just as depicted and looks beautiful in our space. The order was delivered when expected and packaged securely.
So happy
So happy with the tile we received from your company. And when our first shipment had some broken tile pieces, you guys were quick to send new ones. I have already recommended you to a few people.
Well, long story…
Well, long story… the original order came and had one box of mostly bad tiles, edges not the same on long side of tiles. The other box had mostly good tiles. Both boxes, “Good Tiles”, was not enough to do my project. So I asked for the replacement of one box. When I got it, it also had bad tiles in the box, EDGES NOT THE SAME on both sides of the same tile. But I had enough “Good Tiles” tiles for my project, new Kitchen Backsplash. I let Customer Service know what the situation was now… and they asked how I wanted to resolve the issue? I asked for a refund of one box, which I got!! Thanks to Customer Service I’m a very satisfied customer. Love the Tiles. Happy with Customer Service.
Loved the tile samples
Loved the tile samples! Very happy with the quality of the product and the speed with which the samples were received.
High quality and great service
I purchased some samples and received them very quickly. I am remodeling a bathroom and am planning to purchase all of my tile products from Edward Martin. The samples look great.
I highly recommend Edward Martin Tile…
I highly recommend Edward Martin Tile to all of my clients. Their collections offer exceptional quality, timeless style, and beautifully crafted designs that complement a wide range of aesthetics—from classic and traditional to contemporary and modern. One of the features I appreciate most is their interactive website, which allows you to explore fully designed rooms, click on the materials used, and be directed to detailed product information. This makes it easy to visualize how each tile will look in a real space and gives you confidence in your selections before making a final decision. If you're looking for premium tile that combines beauty, durability, and an outstanding online design experience, Edward Martin Tile is an excellent choice.
The order process was great and the…
The order process was great and the delivery was mostly on time. A slight delay on one. The material looks great.
Great!
Quick shipment; fair prices!
Samples arrived promptly and helped our…
Samples arrived promptly and helped our decision making
I ordered some tiles at first there was…
I ordered some tiles at first there was a mistake but they quickly fix the problem and send me the tiles I ordered. They are quick to respond and quick to correct whatever issues there is. I would definitely order from them again . They have excellent customer service and gorgeous products.
We had a lot of damaged tile
We had a lot of damaged tile. SAIA was delivering company. But Edward Martin made up for all breakage. Happened twice!!
Delivery was delayed by a month
Delivery was delayed by a month. Customer service was friendly but not helpful.
Reply from Edward Martin2026-07-21
Hello, Thank you for sharing your feedback. We’re sorry to hear about the delay with your delivery and understand how frustrating it can be when an order does not arrive within the expected timeframe, especially when it impacts your project plans. We appreciate your kind words about our customer service team and regret that, despite their efforts, your overall experience did not meet your expectations. We understand that timely communication and effective support are important, and your feedback helps us identify areas where we can continue to improve. Thank you again for taking the time to share your experience. We appreciate your feedback and the opportunity to continue improving the customer experience. Best, The Edward Martin Team
It took 5 weeks to deliver tile and…
It took 5 weeks to deliver tile and then when it was delivered we were missing more than half of the order. We had another order delivered that came smashed. We are still waiting on the missing tile. For a place that is considered high end we shouldn’t have these kind of problems. It has drastically slowed down the completion of our remodel and caused undue stress.
Reply from Edward Martin2026-07-21
Hello, Thank you for sharing your feedback. We’re very sorry to hear about the challenges you’ve experienced with your order. We understand how frustrating it can be when missing or delayed materials impact the timeline of an important remodeling project. While your order was shipped within the expected processing timeframe, we recognize that there have been significant challenges during transit that have resulted in delays and missing material. We are actively working with the carrier to resolve the issue and ensure you receive the remainder of your order in the condition expected. We understand that the disruption and uncertainty have caused inconvenience and added stress to your project. Timely delivery is important, and we regret that your overall experience has not reflected the level of service we strive to provide. We appreciate you taking the time to share your experience and your concerns. Your feedback is valuable, and we remain committed to seeing this matter through to resolution. Thank you again for your patience and for bringing this to our attention. Best, The Edward Martin Team
Fast response time from customer…
Fast response time from customer service regarding my order.
QUALITY
Customer service
Extra cost and extra work, lousy service
I will give this company two stars, but only because the tiles themselves are beautiful. The service sucks. I ordered in-stock tiles that were expected to ship within 5-7 days. After twice that amount of time, I reached out to the company and was told customer service would contact the warehouse to see what the holdup was. When I did not hear back for several days, I contacted the company again and only then did shipping info get sent to the shipper. We ended up picking up the tiles from the shipper once it reached a local warehouse because home delivery was expected to take another week. The biggest problem, however, is that the tiles arrived covered in protective glue to prevent damage in transit. After scrubbing at the tiles, I contacted customer service and was told that warm water and a soft cloth would remove the glue easily. This is completely false. We are having to freeze the individual tiles to get the glue to lift. I have never encountered anything like this before, and I’m livid about the amount of extra work required given the price point for these tiles. Think twice before ordering from Edward Martin. If you have a Tile Shop near you, we have had nothing but outstanding products and services there.
Reply from Edward Martin2026-07-30
Hi Kate, Thank you for taking the time to share such detailed feedback. We’re glad to hear that you love the look of the tiles, but we’re truly sorry that the overall experience did not meet your expectations. We do apologize for the unexpected delays, as well to hear about the difficulty you experienced removing the protective adhesive from the tiles. This glue is standard to help protect the tile and should easily come off. We understand the additional time and effort this created, and we appreciate you bringing this to our attention so we can continue to review and improve our guidance and processes. We would appreciate the opportunity to look into your order further and see how we can assist. Please feel free to reach out to our Customer Support team with your order details so we can help. Thank you again for your feedback. We value your comments and the opportunity to improve the customer experience. Best, The Edward Martin Team