ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
以上内容由商家自行提供，未经平台核实。ELEGOO（elegoo.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 973 条用户评价，属于爱好与工艺品分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 90% 的差评；评价主要围绕产品、质量、使用体验。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional print quality of the items and the extremely reliable, fast delivery services that consistently exceed expectations. Many consumers find the advanced 3D printers and various filaments very easy to use right out of the box and securely well-packaged upon arrival. However, some customers also noted frustrating issues with defective hardware, unexpected software bugs, and machines breaking down shortly after basic use. A few other people experienced annoying delivery delays, exceptionally long waiting times for specific accessories, or tangled filament spools straight out of the box.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。Very smooth transaction. I spent too long trying to find a melting furnace at other sites before realizing I could buy direct. The ToAuto furnace is amazing! Easy to use and you don’t need to be an expert. But it helps :) Fast shipping and an overall outstanding experience!
The initial shipment did not contain a free element due to the fact I did not see a check box on the form as it was very faint. So I wrote to suggest them making their check boxes a darker color. They responded with a new shipment for the freebie I had missed out on. Really top level service.
Good price and quality product, secure and hassle free delivery,( especially with the damage protection), also really enjoying learning and developing my system through new add ons and development!
Good service!
Everything about Elegoo to me means ,outstanding product and people!! Thank you all so much Ron
In April I ordered the Canvas attachment and was told the delivery wouldn't be until August. They were a day out with the prediction as it arrived on 31st July! Every part was itemised and the assembly video was very methodical. My only critisism is that the various plugs were not shown clearly enough, so that the correct orientation with the socket could be seen.
Great product fast delivery and easy to order.
Arrived a lot earlier than anticipated, fantastic value
Great service every step of the way with Elegoo UK. Bought a 3d printer, with an accessory on backorder. Printer arrived super quickly, and excellently packaged. Backordered item arrived earlier than promised.
Parts got my machine up and running again. Thank you.
Dear customer, Thank you for taking time to leave your review. We tried to contact you and would like to solve the issue, please kindly have a check. Or you can contact us at https://us.elegoo.com/pages/contact-support to solve. Sorry that the shipping fee can't meet your need, we have stated at our website that "On orders under $50, there is a shipping charge of $15." Here is the link for you to refer https://us.elegoo.com/pages/shipping-policy Hope you can understand. Sorry for any inconvenience caused to you by this order. Please do not worry, we will follow up the issue until solved. Best regards, ELEGOO Team
Fast shipping neat packaging can’t complain
Components wear down too fast, and replacement parts are shipped from Chine with 3 week lead time. I switched from Elegoo to Creality.
Dear customer, Thank you for taking time to leave your review and letting us know the issue. So sorry for late delivery, we will try our best to improve, hope we can better meet your need next time. Not all the parts would ship from China, some of the main parts would be available at local warehouse in US. We tried to contact you and would like to check if there is anything we can provide support, please kindly have a check. Or you can contact us at https://us.elegoo.com/pages/contact-support to solve. Sorry for any inconvenience caused to you by this order. Best regards, ELEGOO Team
I didn't like the packaging; the 8 boxes arrived in a filament box, and ten boxes arrived later. I think they could do something about the shipping.
Printer elegoo centauri carbon 2 only lasted around 2 weeks and it's already broken, after servicing the toolhead to unclog it I'm getting an error saying it wasn't able to cut the filament. Quality is something that I value above all. Edit: after reaching out to support they sent the parts needed for replacement, after around 3 weeks I had the printer working again.
Dear customer, Thank you for taking time to leave your review. Sorry that you have issue when using our product. We are following your issue and please do not worry, we will follow up the issue until solved. Sorry for any inconvenience caused to you by this order. Thanks and have a nice day. Best regards, ELEGOO Team
I got the printer and I still haven’t opened it yet because I ordered filament with it but the filament box showed up empty. The mail man even put on there empty.
Dear customer, Thank you for taking time to leave your review. Sorry that you have issue regards the package. We are following your issue and please do not worry, we will follow up the issue until solved. Sorry for any inconvenience caused to you by this order. Thanks and have a nice day. Best regards, ELEGOO Team
Elegoo shipped me a Saturn 4 Ultra 16K which was rendered non-functional by a factory defect which caused internal hardware failure after only a handful of test prints. After initially attempting to deal in good faith and send it in for repair, Elegoo's repair team left the printer in their queue uninspected for an entire eight weeks with no tangible estimate on when it would be repaired. After nearly six months of trying to resolve this issue with a bricked printer, I opted instead to demand a refund, as is legally my right under New York State Consumer Protection law regarding defective products. Elegoo's support team are currently refusing to honor this refund and are in violation of New York State law doing so. Needless to say, I will never be purchasing another Elegoo printer again. I was warned about the abysmal quality control and awful customer service and naively went ahead with my purchase anyway. I have barely anything to show for an enormous amount of wasted material, time, and intense frustration. EDIT in Response to Elegoo Reply: Under NY UCC § 2 and New York State's Implied Warranty of Merchantability, any product shipped with factory defects or manufacturing flaws such that the product no longer functions as advertised or intended must be replaced or refunded at the consumer's discretion. I asked for a new replacement printer, and Elegoo refused, stating they would only replace it with an open box model. I accepted the open-box model, only to be told that they actually didn't have any in stock. I then accepted Elegoo's offer of repair service after extensive back-and-forth with their support team, only to have the printer sit without inspection at their repair warehouse for eight entire weeks until I hounded them for an update. As of the writing of this review, the printer has still not been repaired. Elegoo staff are also lying in their reply, as the LCD screen was fully functional and had zero issues, as verified during screen tests. Their technical support staff verified that the failure was due to internal hardware such as the motherboard and fresnel lens, both of which I as a consumer have no initial access to or obligation to repair myself. This is why, as my final resort, I have elected to demand the refund that I am entitled to under New York State consumer protection law and commercial code. Reports have been filed to the New York Attorney General and Department of Consumer Protection, with further action to follow the longer this remains unresolved. Originally, I reviewed the company with 2 stars due to the exceptional conduct of their technical support staff which had helped me to troubleshoot the defect. Due to the egregious conduct of their online customer support staff, I have changed this review to 1 star.
Dear customer, Thank you for taking time to leave your review. Sorry that you are not satisfied with our service. We sincerely apologize for the inconvenience and frustration caused by the time taken to resolve this issue. We would like to clarify that a refund for a machine is not automatically approved simply because a customer requests one. Our standard return and replacement policy applies to machines that are reported within the designated return period, including cases where the product arrives damaged, cannot function properly, or has a confirmed manufacturing defect within that timeframe. In your case, the printer is outside the standard 14-day return and refund period. After this period, we are unable to verify the machine’s condition during the initial ownership period, including the usage environment, maintenance condition, normal wear of components, or whether any operational factors may have contributed to the issue. Therefore, we cannot process a refund under the standard return policy. We would also like to clarify that warranty obligations require manufacturers to provide appropriate after-sales support for product issues, but they do not require a mandatory refund in every situation. Repair services, replacement parts, technical assistance, and replacement units are all recognized forms of warranty support. Throughout this case, we have never refused to provide warranty service. On the contrary, we have continuously provided troubleshooting support, replacement parts, repair assistance, and a replacement solution in an effort to resolve the issue. Regarding the brand-new replacement printer we offered, this was a special request submitted to and approved by our management team due to the circumstances of your case. This goes beyond our normal process, and it represents our effort to provide you with a reasonable resolution. We would also like to clarify the situation regarding the LCD. For resin 3D printers, the LCD screen is considered a consumable component that naturally experiences wear during normal operation. Under typical conditions, the LCD lifespan is approximately 2,000 hours, but the actual lifespan can vary depending on usage frequency, operating environment, and maintenance practices. Since LCD wear is an expected part of normal operation, it cannot be considered a permanent component. However, we provide a 3-month warranty for LCD screens to protect customers against premature failures caused by product quality issues and to reduce inconvenience caused by early component failure. We fully understand that this experience has been frustrating, and our goal has always been to help resolve the matter rather than leave you without support. After reviewing all available options, the brand-new replacement printer remains the final resolution we are able to offer at this stage. We sincerely hope you can reconsider this solution, and we will do our best to ensure the replacement process is handled smoothly if you choose to proceed. Sorry for any inconvenience caused to you by this order. Best regards, ELEGOO Team
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Printer was delivered within a week of ordering and arrived in perfect condition. The only downside was I was provided with a 2 pin EU power cord rather than a 3 pin used in Ireland. I had another power cable lying around and had the printer uo and running within an hour, very impressed with the print quality on my test print.
共 973 条符合条件的评价
