ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional print quality of the items and the extremely reliable, fast delivery services that consistently exceed expectations. Many consumers find the advanced 3D printers and various filaments very easy to use right out of the box and securely well-packaged upon arrival.
However, some customers also noted frustrating issues with defective hardware, unexpected software bugs, and machines breaking down shortly after basic use. A few other people experienced annoying delivery delays, exceptionally long waiting times for specific accessories, or tangled filament spools straight out of the box.
Still waiting for my new printer, DHL delivery service is a joke and have the package in storage for 7 days now. They don't answer phone calls, his AI assistant is an assurance that computers will never replace people, and any message to online client support is ignored.
Update: I ended traveling to the DHL storage and getting the package myself. On the positive side, I got feedback from Elegoo Support Team, and I'm happy with the printer.
ELEGOO 回复2026-07-29
Dear customer,
Thank you for taking time to leave your review and letting us know the issue.
It shows delivered now, we hope you have got them already.
So sorry for late delivery, we will try our best to improve, hope we can better meet your need next time.
We tried to contact you and would like to solve the issue, please kindly have a check.
You can contact us at https://eu.elegoo.com/pages/contact-support to solve.
Sorry for any inconvenience caused to you by this order.
Best regards,
ELEGOO Team
The 3D printer arrived in good condition; I have rarely seen anything so well packaged. Setting it up wasn't too difficult. So far, I’ve only run a few test prints using the files on the included USB stick, and everything went flawlessly. I still need to try out the slicer software, as it looks quite challenging for a beginner, and the Elegoo website isn't particularly helpful in that regard.
Very reliable delivery even to a small greek island, printer package is very good. Filament package was opened.not so good but acceptable. Printer is easy to install, slicer on an older Ubuntu PC and it's connection to the printer (select " only LAN" in the printer setup) was tricky, but possible.
No response from customer service. Tries to return it. Opened a ticket and never actually heard from anyone.
ELEGOO 回复2026-07-23
Dear customer,
Thank you for taking time to leave your review.
We're sorry for that, actually we have replied it to you on June 4th and 18th. Would you check if there's emails in SPAM?
We tried to contact you and would like to solve the issue, please kindly have a check. Or you can contact us at https://us.elegoo.com/pages/contact-support to solve.
Sorry for any inconvenience caused to you by this order. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
Ordered a pre-owned Saturn 4 Ultra that was very obiously pre-owned. Resin was inside the machine and was not cleaned properly, the build plate was no where near level in anyway and the screen had to be replaced.
After literal months of back and forth trying to solve problems, eventually I was told they won't replace the screen because it had been too long since I said anything. That was not true, I did mention it once but there were other problems we were discussing first so it was ignored, so when I did mention this screen problem they told me I had to spend $150 to buy a replacement which was almost half of what I spent on the machine itself. I was offered an insulting $20 discount on the product.
I will never purchase another Elegoo product again knowing they sell broken pre-owned machines that they claim they test before selling. Clearly they are not doing a very good job if something as obvious as a broken screen gets through.
ELEGOO 回复2026-07-21
Dear customer,
Thank you for taking time to leave your review.
I truly understand your concern, and I’m sorry that the proposed solution did not meet your expectations.
Regarding the LCD screen warranty, our policy is established based on the working characteristics of LCD panels used in resin printers and is aligned with the practices followed by most manufacturers in the 3D printing industry. Because the LCD functions as a high-frequency UV imaging component, it is generally classified as a consumable part, and manufacturers typically define a specific warranty period for it.
For this reason, LCD screens across many brands have clearly stated coverage durations that are shorter than the overall machine warranty. Your screen is unfortunately outside that coverage period.
That said, our intention is not to hide behind policy, but to remain as supportive as possible. Even outside warranty, we are still willing to assist by:
• Providing discounted replacement parts
• Offering installation guidance
• Continuing technical troubleshooting support
Sorry for any inconvenience caused to you by this order.
Best regards,
ELEGOO Team
Bought a new Centauri Carbon 3d printer and it worked for 2 months and quit. Customer service was absolutely zero help and told us we needed to replace a part. Bought it, it wasn’t that part. Still broken. They kept going back and forth with us so long, it was not under warranty. Basically threw away money.
ELEGOO 回复2026-07-21
Dear customer,
thank you for taking time to leave your review.
Sorry that you have issue when using and we can understand your feelings very well.
Sorry for the inconvenience caused.
Currently the information you provided is limited and can't better confirm your order information.
Would you provide more information regards the order.
Sorry for any inconvenience caused to you by this order. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
I ordered 10 of the the brown filament and 10 black, white red and blue filament. The 10 black, white red and blue can with spools on but the brown didn’t. This has cause the brown to snap, to unwind, to break and to be very annoying and not worth the time and money. Disappointed as it was all the same cost just poor quality on elegoos end.
ELEGOO 回复2026-07-21
Dear customer,
thank you for taking time to leave your review.
Sorry that you have issue when using and we can understand your feelings very well.
The version of brown color you select is PLA Basic Refill, which is a different version not includes spool.
We tried to contact you and would like to provide support as soon as possible, please kindly have a check. Or you can contact us at https://au.elegoo.com/pages/contact-support to solve.
Sorry for any inconvenience caused to you by this order. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
after my first few prints product kept clogging tried different fillament nozzles even hot ends same issue
ELEGOO 回复2026-07-16
Dear customer,
Thank you for taking time to leave your review.
Sorry that you have issue when using our product. We are following your issue and please do not worry, we will follow up the issue until solved.
Sorry for any inconvenience caused to you by this order. Thanks and have a nice day.
Best regards,
ELEGOO Team
Very big shit support, u buy but u will never know when the will arrive.. don’t buy if u don’t wanna wait ages
ELEGOO 回复2026-07-17
Dear customer,
Thank you for taking time to leave your review.
Sorry that you are not satisfied with our service.
Usually it takes 3-7 working days to deliver. You can refer to this link:
https://eu.elegoo.com/pages/shipping-policy
We have confirmed and found that the package has already delivered to you. We have already informed you the tracking number by email, please kindly have a check. Or you can contact us at https://de.elegoo.com/pages/contact-support to solve.
Sorry for any inconvenience caused to you by this order.
Best regards,
ELEGOO Team
Received everything quickly except the resin tray replacement sheets. I haven’t used my Jupiter 2 yet due to clear tray sheets that were damaged by me accidentally, so just waiting on them to be able to print
The hardware is very good and is easy to understand. The software is weak compared to others (Prusa).
Overall well worth buying. The prints come out incredible.
2 days after pushing hard for a sale in my emails putting pressure on to “purchase my basket now” they suddenly dropped all their prices massively across the entire range. The product arrived with a fault to the fep sheet that had i tried to print on may have caused a hole in it thus permanently damaging the entire machine and their only support offer is still currently to either give me a 40% discount on a pack of replacement fep sheets online or send me 2 from China which i would end up paying customs charges to import. Absolutely useless via email to get a response from and now im stuck with a terrible printer that will break if i use it (i still havent even used it) and a terrible feeling i have been scammed.
EDIT -
It is now almost a full month after reporting the initial problem with elegoo and after messing me about via email the entire time and making very little sense at all, their “solution” was to send me a pack of 2 replacement FEP sheets - this took far too long to sort out at all and when they did arrive they have sent me generic sheets built for a Saturn 3 Ultra and told me i need to manually chop them up, when they could have just sent me the correct sheets specifically designed for my printer. Why should i have to cut things up that arent designed for this model in order to fix a fault that was present from the factory?? This is an absolute disgusting joke of customer support and i will surely be making a special feature episode for our youtube channel specifically on how terrible elegoo support is after sales so our subscribers and all viewers can really see just how bad this company is. I have requested a full return and refund about 3 times now via email and they just completely ignore that. I will now absolutely be force shipping the items back and simply claiming the payment back via my bank as it seems this fraudulent shady company will not actually refund me.
ELEGOO 回复2026-07-14
Dear customer,
Thank you for taking time to leave your review.
Sorry that you have issue when using our product. We are following your issue and please do not worry, we will follow up the issue until solved.
Sorry for any inconvenience caused to you by this order. Thanks and have a nice day.
Best regards,
ELEGOO Team
Elegoo 4 Neptune Max new extruder, clogged immediately.
ELEGOO 回复2026-07-14
Dear customer,
Thank you for taking time to leave your review.
We tried to contact you and would like to solve the issue, please kindly have a check. Or you can contact us at https://us.elegoo.com/pages/contact-support, to solve.
Sorry for any inconvenience caused to you by this order. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
