ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional print quality of the items and the extremely reliable, fast delivery services that consistently exceed expectations. Many consumers find the advanced 3D printers and various filaments very easy to use right out of the box and securely well-packaged upon arrival.
However, some customers also noted frustrating issues with defective hardware, unexpected software bugs, and machines breaking down shortly after basic use. A few other people experienced annoying delivery delays, exceptionally long waiting times for specific accessories, or tangled filament spools straight out of the box.
My husband recieved a printer for Christmas and it began leaking resin with each print due to a small hole. He reached out and went through weeks of them claiming they never sent damaged product. Finally they made suggestions to fix it, but the screws were stripped so he couldn’t fix it even if he wanted to!!! They finally agree to send a new one and we just recieved a USED one with HOLES in the film bath! Not small ones either!
ELEGOO 回复2026-07-07
Dear customer,
thank you for taking time to leave your review.
Sorry that you have issue when using and we can understand your feelings very well.
Currently the information you provided is limited and can't better confirm your order information.
Would you provide more information regards the order.
Sorry for any inconvenience caused to you by this order. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
I placed the order a very long time ago and it arrived very, very late. I needed the order for a client and it incurred additional costs.
ELEGOO 回复2026-07-08
Dear customer,
Thank you for taking time to leave your review and letting us know the issue.
So sorry for late delivery, actually this item is for presale, and the estimated shipping date shows on the product page.
Regards additional costs, you may provide us more details if possible, usually there's no extra shipping fee.
We will try our best to improve, hope we can better meet your need next time.
If you have any other problem, you can contact us at https://eu.elegoo.com/pages/contact-support to solve.
Sorry for any inconvenience caused to you by this order.
Best regards,
ELEGOO Team
Good filament and bulk prices, but fragmented delivery
I ordered a bulk batch of filament from ELEGOO because their volume discounts are really great. As for the plastic itself — I am completely satisfied with the quality, it prints very well.
However, the shipping was disappointing. The order wasn't delivered all at once; instead, it was split into multiple shipments. I received the first spool after a week, two more a week later, and the rest arrived only after 3 weeks. It turned out that the specific color I ordered was out of stock locally, which caused the delay. Waiting for the spools to arrive piece by piece over a month was quite annoying.
Great product and prices, but the logistics need improvement.
1. I bought the bundle (printer + 3 black filaments) in $450, few hours later elegoo launched a promo for $380 with one filament. i tried to cancel my order or try to get price match but they didn't care at all.
2. Tracking time and platform are not good at all. It says that delivery time is 3 to 7 days but at this point, 12 days later, I haven't received my filaments yet!!!!! Tracking page doesn't show any updated information so I don't know when I'm receiving them. So frustrated.
Even the printer is good so far, I would not recommend to buy it directly from Elegoo since their logistics and marketing sucks, try from other retail like amazon or h&b.
ELEGOO 回复2026-07-07
Dear customer,
Thank you for taking time to leave your review.
Sorry that you are not satisfied with our service and we're sorry for the delay delivery.
The bundle you ordered includes 4KG filament, thank you for your suggestion, we will reflect it to our department to improve it.
We are now following your issue and please do not worry, we will follow up the issue until solved. It is always our expectation to provide the best experience for you guys when using our products, and your satisfaction is our utmost priority.
Sorry for any inconvenience caused to you by this order.
Best regards,
ELEGOO Team
I wasted over $2000 on your products. I have purchased your Neptune 3+. And had numerous issues with it to the point where I had bought a secondary Neptune 3+ and the same issues continue. Getting in contact with your customer care team for technical support team. It’s practically impossible and useless. Waiting for spare parts to come in The mail was ridiculous almost 5 weeks. As of now, I’m the only thing I would purchase from your company is just your PLA. As a purchasing another machine from you, I don’t know if that would ever happen again
ELEGOO 回复2026-07-07
Dear customer,
thank you for taking time to leave your review.
Sorry that you have issue when using and we can understand your feelings very well.
We tried to contact you and would like to provide support as soon as possible, please kindly have a check. Or you can contact us at https://us.elegoo.com/pages/contact-support, and our technical support will help you as soon as possible.
Sorry for any inconvenience caused to you by this order. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
I bought a new Neptune 4max, I have had nothing but trouble with it, I had to watch YouTube to set it up. And I’m having trouble with putting on my he updates. Tried asking for help from a he eelegoo site. But the explanation that came back was to hard for me to understand. Had to pay someone else hat has experience on the 4 max to come around and help me. Very had to operate. Getting frustrated with it and almost tossed it over the veranda.
ELEGOO 回复2026-07-07
Dear customer,
Thank you for taking time to leave your review.
Sorry that you have issue when using our product. We are following your issue and please do not worry, we will follow up the issue until solved.
Sorry for any inconvenience caused to you by this order. Thanks and have a nice day.
Best regards,
ELEGOO Team
Dealing with Elegoo was a breeze, as it has always been for me.
The Courier UniUni whole different story. The driver dropped my package (electronics for printer) at the end of my driveway, exposed for everyone to see and the elements. It was raining and by the time I got home, the package was soaked. Luckily the contents were not damaged.
This courier is the worst and I wish Elegoo would switch.
ELEGOO 回复2026-07-07
Dear customer,
Thank you for taking time to leave your review and letting us know the issue.
So sorry for the delivery issue, we will reflect it to our shipping carrier and try our best to improve, hope we can better meet your need next time.
Sorry for any inconvenience caused to you by this order.
Best regards,
ELEGOO Team
Elegoo Canvas very slow shipping and lack of communication
Bought the Elegoo Canvas unit as a preorder. Unit was around 12 months late even being announced let along shipping. Order never updated, after multiple contacts I was reassured it was shipping soon. Then informed my order got missed due to a system error. Eventually it arrived but only after multiple back/forth with support team.
ELEGOO 回复2026-07-07
Dear customer,
Thank you for taking time to leave your review and letting us know the issue.
So sorry for late delivery, this item is for presale. We will try our best to improve, hope we can better meet your need next time.
If you have any other problem, you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you by this order.
Best regards,
ELEGOO Team
The cardboard used for the spool, while great idea, but not great in reality. Jammed 4 times and knotted up. The spool would not spin correctly. After some balancing and removing the knots, has been better.
ELEGOO 回复2026-07-07
Dear customer,
Thank you for taking time to leave your review.
We're sorrry regards the spool issue, we will reflect it to our department to improve it.
We tried to contact you and would like to solve the issue, please kindly have a check. Or you can contact us at https://us.elegoo.com/pages/contact-support, and our technical support will help you as soon as possible..
Sorry for any inconvenience caused to you by this order. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
Paypal switched the shipping to an old address and the team was able to fix it/cancel the order. It would be nice if they could automate the address change/cancelation process. Product arrived intact and looks fantastic. Finished my first 15 hour print and it looks great!
Dear customer,
thank you for taking time to leave your review.
We are sorry that you have issue when using, we're very sorry for the late response due to weekends. our technical support has already followed your issue and help you do troubleshotting, please kindly have a check and please kindly give us a reply, then we can better confirm your issue and provide support, thank you in advance. Sorry for any inconvenience caused to you by this order. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
The printer was received damaged. It was very difficult getting in touch with customer service. The live chat was the only way I could get reasonable information. I've returned the broken printer and have not received a replacement nearly 2 weeks later.
ELEGOO 回复2026-07-07
Dear customer,
Thank you for taking time to leave your review and letting us know the issue.
Sorry for the waiting. We have already arranged and informed you the tracking number by email, please kindly have a check. Hope you could receive the package soon. You may also contact us at https://us.elegoo.com/pages/contact-support, and our support will help you as soon as possible. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
Purchased a used good unit, despite some negative reviews seen. Unit arrived in working order, minus accessories. Overall positive experience, though I did have low expectations regarding a used unit. Delivery was a bit slow, but item arrived in satisfactory condition.
Saturn 4 ultra 16k are best than mars 5 ulra for big size and resin burn 30°C. Only 1 defect need more more Resin for work and all time print:)
Elegoo for me are best ever...
The packages arrived in a timely manner (~3-5 days). My Neptune 4 was well packaged and is working well with some filament. The tracking service worked, but isn't too advanced. But overall, I'm happy with my purchase and Elegoo presents some strong value for money.
1 star because their filament is good. "0" stars because they pack their orders like crap. cardboard spools are already fragile, pack them like you care. instead of just taping individual filament boxes together.
ELEGOO 回复2026-07-07
Dear customer,
Thank you for taking time to leave your review.
Sorry that the packaging can't meet your need this time, we will try our best to improve, hope we can better meet your need in the future.
We tried to contact you and would like to comfirm if there is anything we can provide support, please kindly have a check. Or you can contact us at https://de.elegoo.com/pages/contact-support, and our support will help you as soon as possible.
Sorry for any inconvenience caused to you by this order. It is always our expectation to provide the best experience for you guys when using our products, and your satisfaction is our utmost priority.
Best regards,
ELEGOO Team
Ui is horrible and product is full of proprietary parts that are extremely expensive as well as pricy shipping
ELEGOO 回复2026-07-07
Dear customer,
thank you for taking time to leave your review.
Sorry that the shipping fee can't meet your need, we have stated at our website that "On orders under $50, there is a shipping charge of $15."
Here is the link for you to refer https://us.elegoo.com/pages/shipping-policy
Hope you can understand.
We also tried to contact you and would like to confirm if there is anything we can help, please kindly have a check. Or you can contact us at https://us.elegoo.com/pages/contact-support, and our support will help you as soon as possible.
Sorry for any inconvenience caused to you by this order.
Best regards,
ELEGOO Team
Great products great prices poor shipping company being used. Delivery never on time and always have to drive 1.5 hours to go get my package never see a 5 star while using purolator for shipping from me.
ELEGOO 回复2026-07-07
Dear customer,
Thank you for taking time to leave your review and letting us know the issue.
So sorry for the delivery issue, we will reflect it to our shipping carrier and try our best to improve, hope we can better meet your need next time.
Sorry for any inconvenience caused to you by this order.
Best regards,
ELEGOO Team
