ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional print quality of the items and the extremely reliable, fast delivery services that consistently exceed expectations. Many consumers find the advanced 3D printers and various filaments very easy to use right out of the box and securely well-packaged upon arrival.
However, some customers also noted frustrating issues with defective hardware, unexpected software bugs, and machines breaking down shortly after basic use. A few other people experienced annoying delivery delays, exceptionally long waiting times for specific accessories, or tangled filament spools straight out of the box.
I love the product and the pricing. I can't stand the cardboard spools but I have been able to learn to deal with them. The reason I'm giving a poor feedback is for the shipping. Some idiot, opens a box and stacks a bunch of smaller boxes together them tapes the shit out of them. There are 2 problems with this, one being that it takes a ridiculous amount of time to cut thru all the tape, plus the spools aren't protected and get damaged in shipping, thus making the cardboard spools even more difficult. In short, the product is good but the shipping procedures are ridiculous. If the shipping doesn't improve, I'll be forced to look for another supplier to keep my 40 machines running.
ELEGOO 回复2026-07-02
Dear customer,
Thank you for taking time to leave your review.
Sorry that the packing can't meet your need, we will try our best to improve, hope we can better meet your need in the future.
We tried to contact you and would like to check if there is anything we can provide support, please kindly have a check. Or you can contact us at https://us.elegoo.com/pages/contact-support to solve.
Sorry for any inconvenience caused to you by this order. It is always our expectation to provide the best experience for you guys when using our products, and your satisfaction is our utmost priority.
Best regards,
ELEGOO Team
The product is cheap but wish never bought it now as way too much waste
ELEGOO 回复2026-07-02
Dear customer,
Thank you for taking time to leave your review.
Sorry that you have issue when using and we can understand your feelings very well.
Currently the information you provided is limited and can't better confirm your issue.
We tried to contact you and would like to provide support as soon as possible, please kindly have a check. Or please contact us at https://uk.elegoo.com/pages/contact-support, and our technical support will help you as soon as possible.
Sorry for any inconvenience caused to you by this order. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
like the great value and appearance it is great quality works well in my printer. Downside I don't really care for the time of spool use. Toight weight and does bounce a little bit rewinding the reel I'm asm pro 2. Overall is great thank you
Dear customer,
Thank you for taking time to leave your review.
We're sorry to hear this shipping issue. We are following your issue and please do not worry, we will follow up the issue until solved.
Sorry for any inconvenience caused to you by this order. Thanks and have a nice day.
Best regards,
ELEGOO Team
Buy from Elegoo if you enjoy waiting for imaginary products
Placed online order, over a week later it shows shipping label created but no shipment was sent. No corresponding customer service contact for my order is available. I am stuck waiting for a printer that's apparently in limbo, worst ordering experience ever. DO NOT buy from Elegoo.
ELEGOO 回复2026-06-30
Dear customer,
thank you for taking time to leave your review.
Sorry that you have issue when using and we can understand your feelings very well.
Currently the information you provided is limited and can't better confirm your issue.
Please contact us at https://us.elegoo.com/pages/contact-support, and we will help you as soon as possible.
Sorry for any inconvenience caused to you by this order. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
The cardboard reels are the only issue. When last ones had some damage from shipping so the have a hard time with the auto feeder. Have had the use the external feeder.
- EDIT: I was given a small credit to use on a large purchase. I guess to make up for the damaged reel. I still think the cardboard reels are junk and have printed an ABS reel that threads over the cardboard to solve the issue. Really wish they would just go to reusable reels/refills similar to Bambu filament.
ELEGOO 回复2026-06-29
Dear customer,
Thank you for taking time to leave your review.
We tried to contact you and would like to solve the issue, please kindly have a check. Or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you by this order. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
I was hoping when I purchased this machine that eventually I would be able to enjoy the ability to print multicolor via an ams device that was promised. Well that never happened. To be quite honest because of this caused me to lose faith in elegoos ability to deliver when it comes to their products. This probably will be first and last purchase with this company due to the false promises made and letting their customers who purchased down.
ELEGOO 回复2026-06-29
Dear customer,
Thank you for taking time to leave your review and letting us know the issue.
Actually the CANVAS for Centauri Carbon is available for preorder. You can refer to this link, you're welcome to preorder one:
https://us.elegoo.com/products/canvas-for-centauri-carbon?_pos=1&_sid=75b1341f0&_ss=r
Sorry for any inconvenience caused. Please feel free to reach out if you have any questions.
Best regards,
ELEGOO Team
Well since I bought a brand knew Neptune 4 Max I not been able to actually print anything! I been stuck in a circle of repairing it. Cut now my X axis belt snapped.
I fitted the canvas as directed by the YouTube video and the manual and it won't work. Have contacted support solutions who said to reinstall it according to the YouTube video. Not happy with product at all. Now my printer won't work at all. I went and bought a Bambu lab printer instead.
ELEGOO 回复2026-06-25
Dear customer,
Thank you for taking time to leave your review.
Sorry that you have issue when using our product. We are following your issue and please do not worry, we will follow up the issue until solved.
Sorry for any inconvenience caused to you by this order. Thanks and have a nice day.
Best regards,
ELEGOO Team
I bought a Neptune 3 Max and worked okay for a bit but then started clogging and doing the worst print quality EVER!! I text elegoo about it but they didnt help at all. Finally I just upgraded to Bambu Lab and havent regretted it yet. I really like how nice and cheap their filament is.
ELEGOO 回复2026-06-26
Dear customer,
Thank you for taking time to leave your review.
We tried to contact you and would like to solve the issue, please kindly have a check. Or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you by this order. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
Still haven't received my product and there has been no communication
ELEGOO 回复2026-06-25
Dear customer,
Thank you for taking time to leave your review.
Sorry that there's shipping issue. Actually we have replied to you on June 23rd, may I ask have you got our email that time?
Please kindly have a check and give us a reply, we will confirm your issue and provide solution to help you solve as soon as possible.
Thank you for your patience and cooperation. Please do not worry, we will follow up the issue until solved.
Sorry for any inconvenience caused to you by this order.
Best regards,
ELEGOO Team
Product is great. But delivery was crushed.
The rolls were ok though
ELEGOO 回复2026-06-25
Dear customer,
Thank you for taking time to leave your review and letting us know the issue.
So sorry for shipping issue, we will try our best to improve, hope we can better meet your need next time.
We tried to contact you and would like to solve the issue, please kindly have a check. Or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you by this order.
Best regards,
ELEGOO Team
Dear customer,
Thank you for taking time to leave your review.
Sorry to hear that, you may offer us more details, we will try our best to improve.
We are following your issue and please do not worry, we will follow up the issue until solved.
Sorry for any inconvenience caused to you by this order. It is always our expectation to provide the best experience for you guys when using our products, and your satisfaction is our utmost priority.
Best regards,
ELEGOO Team
Brand new 3D printer purchased, on unboxing I discovered there are many faults and it does not work.
Numerous emails sent but nobody has replied, disgusting level of customer service and support
ELEGOO 回复2026-06-24
Dear customer,
Thank you for taking time to leave your review.
We are sorry that the printer isn't able to print, our technical support has followed your issue and provided steps to help you do troubleshotting. Hope you can work with us to solve this together.
Sorry to bring you inconvenience and we can understand how you are feeling totally. Here are multiple factors that cause the printing failure. So we are recommended that you can do troubleshotting first, then we can better confirm issue and provide support as soon as possible.
Thank you for your patience and cooperation in advance.Best regards,
ELEGOO Team
Absolutely awful customer service. The printer is covered by warranty, it doesn't work, and it's been months now as I keep doing tests and checks, they had me open the whole thing TWICE. They just won't help you. First and last time I buy one of their products, that's for sure, cheap company selling cheap products with cheap service.
ELEGOO 回复2026-07-01
Dear customer,
thank you for taking time to leave your review.
Sorry that you have issue when using and we can understand your feelings very well.
Currently the information you provided is limited and can't better confirm your issue.
Would you contact us at [email protected] to solve.
Sorry for any inconvenience caused to you by this order. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
We’ve had out Neptune 4 Max for a couple of months now and after a few startup issues, things are going smoothly now. We still have a lot of learning to do with understanding the impact of variables in the slicer software on the final print.
