ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
以上内容由商家自行提供，未经平台核实。ELEGOO（elegoo.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 973 条用户评价，属于爱好与工艺品分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 90% 的差评；评价主要围绕产品、质量、使用体验。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional print quality of the items and the extremely reliable, fast delivery services that consistently exceed expectations. Many consumers find the advanced 3D printers and various filaments very easy to use right out of the box and securely well-packaged upon arrival. However, some customers also noted frustrating issues with defective hardware, unexpected software bugs, and machines breaking down shortly after basic use. A few other people experienced annoying delivery delays, exceptionally long waiting times for specific accessories, or tangled filament spools straight out of the box.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。very good equipement at excellent value for money. A few spaghettis in initial prints at "full speed", no possibilities to buy a "canvas only" specific to CC2, no way to skip an object only during a partially failed print, etc..
The product is good but the service is bad. I have mo idea when i will receive my filament. Ut says it’s in transit, how does that help? When is the ETA? Tomorrow? Next week?
Dear customer, Thank you for taking time to leave your review and letting us know the issue. So sorry for late delivery, we will try our best to improve, hope we can better meet your need next time. Usually it takes 3-7 working days to deliver. We will reflect it to our shipping carrier to rush it. Sorry for any inconvenience caused to you by this order. Best regards, ELEGOO Team
Bought an Elegoo Saturn 4 Ultra 16k. Crack panel out of the box due to delivery. When ask the support to do something about it, their response was: " the cracked enclosure does not affect the normal operation of the printer. As an alternative solution, we can offer one bottle of resin as compensation." I was still on my 14 day return/refund warranty and I wasn't happy with the compensation, I asked for an alternative compensation. Receive an email saying they will discuss this internally. Then no response for 5 days due to a festival that I wasn't aware of. All of this lasted 17 days and today I receive my compensation. It was an unpleasant experience.
Dear customer, Thank you for taking time to leave your review. We apologize for the late response due to holiday and weekends. Sorry that you are not satisfied with our service. We are now following your issue and please do not worry, we will follow up the issue until solved. It is always our expectation to provide the best experience for you guys when using our products, and your satisfaction is our utmost priority. Sorry for any inconvenience caused to you by this order. Best regards, ELEGOO Team
Very high quality filament products (PETG-CF and Wood PLA). Very fast shipping with the option of delivery all the way to my door. Packaging was not optimal since it was just a few laps of tape around the 3 thin filament boxes that I ordered.
Ordering,post and delivery was all fine but the product doesn't work properly
Dear customer, Thank you for taking time to leave your review. Sorry that you have issue when using our product. We are following your issue and please do not worry, we will follow up the issue until solved. Sorry for any inconvenience caused to you by this order. Thanks and have a nice day. Best regards, ELEGOO Team
The product was a pre-order, so there was quite a wait. I didn't spot any clarification of what the delay would be when I placed the order, which is a little disappointing, and it is a little challenging to find the ETA after you've placed the order too, but I did find it. It eventually arrived around 2 weeks ahead of the committed date, so overall I'm happy. I haven't had chance to use it yet, but the quality looks good, the price was great, and I've read plenty of reviews so know what to expect. Elegoo continues to be good, especially for the price, but not quite great yet.
The experience has been a disaster. The carrier for Elegoo lost our package. I contacted the insurance company (seel support) and they refuse to send another printer or issue a refund unless I disable all my security measures on a company computer. At this point elegoo, and Seel, have charged over $400 from me and I do not have a printer. I will never do business with either again.
Dear customer, Thank you for taking time to leave your review and letting us know the issue. Sorry that you still haven't received the package. our customer service has will follow your issue and solve it properly. Please don't worry about it. Sorry for any inconvenience caused to you by this order. Please do not worry, we will follow up the issue until solved. Best regards, ELEGOO Team
It's made of steel good company better than after I am congratulated with the system but may doesn't send emails and maybe others things but for cart and coupons very often promos is good
Delivery was incomplete and SEEL's AI based delivery guarantee system was unable to resolve the issue as described in their messages. EDIT: Once I was able to get into contact with an actual human support worker this was quickly resolved, but that took some effort.
Dear customer, We're sorry to hear about your experience. We see that a support ticket is already in progress — rest assured, we will follow up closely and resolve this to your full satisfaction. Thank you for your patience. Best regards, ELEGOO Team
I Was informed that a Elegoo Neptune 4 pro Extruder assembly would fit my Ellegoo Neptune 4. It does not. The plug on the top of the Neptune 4 pro is different. I would like to be sent a Neptune 4 , The correct Extruder assembly. Please !
Dear customer, We're truly sorry to hear about your frustration. We've sent you an email to learn more about the specific issues you encountered. Your feedback is very important to us, and we are committed to improving. We hope you'll give us a chance to make things right. Thank you. Best regards, ELEGOO Team
I’ve had enough of trying to resolve the issues with the Centauri Carbon 3D printer. The firmware is so full of bugs that I’ve lost several high value prints. The ‘new’ hot end snapped off and ruined another print. And the customer service is awful because you can’t return anything because it comes from China. Time to move on from Elegoo and invest in some Bambu Labs machines I think.
Dear customer, We sincerely apologize for the poor experience with our Centauri Carbon. We understand your frustration. We are reviewing your case and working to improve our service. We hope you'll give us another chance. Thank you for your honest feedback. Best regards, ELEGOO Team
Terrible company. My son purchased a printer 2 weeks ago and it still hasn’t arrived. He contact both Elegoo and Yodel (the delivery company) multiple times with no help. Although Elegoo offered to £10 off voucher when he spends £100, like that’s going to happen. The Elegoo website just directs he to Seel a company that manages disputes that he had to pay for. Not sure why a company expects their customers to guarantee delivery? Contacted Seel who just pointed us to the refund process no other help or explanation provided. He is very disappointed with Elegoo and their poor customer service. So the drama continues. Still no answer from Elegoo. Seel refusing to honour a refund and Yodel the delivery company refusing to provide the required information to give to Seel for a refund.
Dear customer, Thank you for taking time to leave your review. We're very sorry for the inconvenience caused. It shows refunded now, we hope you have got the refund already. Sorry that the service can't meet your need, we will try our best to improve, hope we can better meet your need in the future. Regards the solution, actually there's selection for refund and reshipment, we will make it more cleary. Sorry for any inconvenience caused to you by this order. It is always our expectation to provide the best experience for you guys when using our products, and your satisfaction is our utmost priority. Best regards, ELEGOO Team
The Centauri Carbon 1 3d printer has given really great service and lots of fun too. Coming up to 12 months old. The upgrade to Canvas 4 colour printing was reasonably seamless and adds great functionality. The only issue I did encounter was an intermittently really noisy fan. I was told by their Australian distributor that fans are considered a consumable, therefore only have a 3month warranty. Elegoo support were excellent who shipped 2 new fans. The cooling fan for the main PCB is not sold locally but 3rd party variants can be sought. Recommend this printer as it is enclosed and handles all types of filaments.
Recieved a 3d printer as a gift. This printer was only released in January. After setting it all up. It powers but nothing happens. Contacted elegoo and follow tech instructions. They suggested trying to plug screen in again which didn't work.i replied to the email and all attempts to reply back with that email address failed. I sent via another email address which worked but added me as a cc. I cant go to the person that gifted me as he's no longer with us. Its in warranty as the release was 6 months ago. Now my printer in on the floor with the bottom off as they wanted pictures and nothing
Dear customer, We sincerely apologize for not being able to respond to your feedback sooner. We are deeply sorry to hear about your experience with the printer you received as a gift, and we completely understand your frustration — especially after following the troubleshooting steps, facing email issues, and not receiving further support. Unfortunately, we do not have enough information from this review to identify your order and contact you directly. If your issue remains unresolved, we kindly invite you to reach out to us through our official support page, so we can look into your case properly: https://www.elegoo.com/pages/contact-support Best regards, ELEGOO Team
Support was good. but this is the 2nd Centauri Carbon 2 that had problems out of the box. Their quality control is poor and the overall quality of the CC2 is nowhere near that of the CC1
Dear customer, We are truly sorry that the Centauri Carbon 2 you received had quality issues. We're glad to hear our support team was helpful, but we completely understand your frustration with the quality control. We will continue to follow up on your case and work hard to improve our product quality. Thank you for your honest feedback. Best regards, ELEGOO Team
I have a Neptune 3 Pro. I'ts about two years old now. Is it the perpect printer for me. No, it's not. But, you get what you pay for, and as it wasn't expensive, $265 AU, I cant complain.
My order never arrived and I am still trying to solve out this problem
Dear customer, We are truly sorry for the delivery issue you experienced. We take this matter very seriously and will thoroughly investigate it with the carrier. We will follow up until this is fully resolved. Thank you for bringing this to our attention. Best regards, ELEGOO Team
My experience with Elegoo has been incredibly disappointing from start to finish. The printer I purchased was advertised as fully working, but I have spent more time troubleshooting than actually printing. Months of support discussions, endless requests for videos, photos, files, and test results, yet very little meaningful progress toward a solution. To make matters worse, I did not even receive all of the equipment I paid for in the original delivery. I had to repeatedly contact support and chase missing items before the order was finally completed. At no point should a customer have to repeatedly request products that were already paid for. The support process has been exhausting. Every response seems to generate another request for more evidence rather than an actual resolution. Despite following instructions and investing significant time and money trying to make the machine work, I am left with a printer that is unusable. The most frustrating part is that the burden has consistently fallen on me to prove, re-prove, document, record, upload, test, and troubleshoot. As a customer, I expected to buy a working product, not spend months acting as a remote quality assurance department. Based on my experience, I would strongly advise potential buyers to think carefully before purchasing. If something goes wrong, be prepared for a lengthy support process, repeated requests for information, and a great deal of frustration. I cannot recommend Elegoo based on my experience.
Dear customer, We are truly sorry to hear about your experience. We would like to clarify that we never intend to make our customers feel burdened or unheard. However, we do not have enough information from this review to identify your order and contact you directly. If your issue remains unresolved, we kindly invite you to reach out to us through our official support page, so we can look into your case properly and work toward a resolution that meets your expectations: https://www.elegoo.com/pages/contact-support We value your feedback and hope to have the opportunity to restore your trust. Thank you for your understanding. Best regards, ELEGOO Team
Canada has two official languages but all communication was in French. How come no English at all? It took several days for the order to ship and then I got two tracking numbers (same number) for FedEx and purolator? Why? It ended up being purolator and they missed the pickup delaying the shipment.
Dear customer, Thank you for taking time to leave your review. We're truly sorry for this experience and completely understand your frustration. We have sent you an email to learn more and offer our help. Please check your inbox. Thank you. Best regards, ELEGOO Team
I will start by saying the filament itself is great. It prints well and I have no complaints about using it. The shipping is a completely different issue. The 3 boxes of filament arrived without an outer box. Just the usual filament boxes strapped together so tightly that the straps were cutting into the boxes. The boxes were also beat up and ripped. This also led to minor damage to the cardboard spool holder on one of the rolls. Edit: Elegoo reached out right away and have told me they are working to remedy the issue and even gave me a coupon. Great customer service that wanted to make this right.
Dear customer, We're sorry to hear your filament spool arrived damaged, and we truly appreciate your patience. We’re actively improving our packaging, and moving forward, we’ll be using stronger outer boxes to better protect your orders. As a quick and effective solution, you can print an external reinforcement ring : https://www.elegoo.com/pages/model-gallery Thank you for helping us improve! Best regards, ELEGOO Team
共 973 条符合条件的评价
