ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional print quality of the items and the extremely reliable, fast delivery services that consistently exceed expectations. Many consumers find the advanced 3D printers and various filaments very easy to use right out of the box and securely well-packaged upon arrival.
However, some customers also noted frustrating issues with defective hardware, unexpected software bugs, and machines breaking down shortly after basic use. A few other people experienced annoying delivery delays, exceptionally long waiting times for specific accessories, or tangled filament spools straight out of the box.
The Centauri Carbon Printer was delivered on time. However during the first self test the extruder fan started making a terrible noise.
For a Printer that Elegoo claims "Prints right out of the box" this is just not good enough in todays 3D printing world where people want to print not tinker.
Currently having to jump through hoops as the support team try to diagnose the problems.
The CC1 also makes weird noises relating to Z axis movement.
All this leads Me to believe that their products are not as refined as they should be and contain some questionable design choices. Clearly built down to a price.
The CC1 CANVAS colour changing unit is pre-order and not shipping until October.
Update: Printer returned. It's not too late for Elegoo rescue this situation and i will update and amend the rating of this review.
BTW I am no newbie to 3D printers and printing, but i returned the printer to Elegoo as a point of principle.
ELEGOO 回复2026-06-04
Dear customer,
We're very sorry for the noise issues with your CC1. Thank you for working with our support team. We will continue to follow up until everything is fully resolved. Your patience means a lot.
Best regards,
ELEGOO Team
My carbon 2 keeps giving me filament loading errors right out of the box. I've followed the instructions to the letter. Can I send it back and get a refund?
ELEGOO 回复2026-06-03
Dear customer,
Thank you for taking time to leave your review.
We're truly sorry for this experience and completely understand your frustration. We have sent you an email to learn more and offer our help. Please check your inbox. Thank you.
Best regards,
ELEGOO Team
Ordering your 3D Printers is very easy, service after the sale severely lacking
Ordering your 3D Printers is very easy. Simple questions are no problem. Tougher questions such as technical issues only get emails. Multiple times I asked for a technician to contact me by phone and never received a phone call. To me it is not good customer service, and disrespectful. It seems like if there is an issue with ordering I get phone call, but a technical question all I get is emails. I am not a technical person, so a person to speak to would go a long way by having someone to talk me through an issue. If the service after the sale does not improve, I feel I will have to spend my money with a different company. So, the reason I scored you 3 stars is great job on the sale so 5 for that, service after the sale is a 1, so 3 total. So, give me a call and speak with me and when I am ready to buy my 5th printer it will be from you. Otherwise, I will look for printers somewhere else.
ELEGOO 回复2026-06-04
Dear customer,
Thank you for your honest feedback. Sorry we currently do not offer phone-based technical support. We have already reached out to you by email to help resolve the issue. Your feedback about phone support is very valuable and will be shared with our team for future improvement. Thank you for your understanding.
Best regards,
ELEGOO Team
well, I asked when the Mercury V3 bucket replacement would be available since it's out of stock for 3 months now, and I got a vague answer. By the way it's still out of stock.
ELEGOO 回复2026-06-04
Dear customer,
We're sorry for the ongoing stock issue and for any unclear response you received. We are actively working to restock this item as soon as possible. Thank you for your patience and understanding.
Best regards,
ELEGOO Team
I’m moderate positive about the mars 5 ultra
It’s not as promised self levelling or otherwise it doesn’t work on mine.
Some items won’t hold on the building plate.
The ones that come out good are of very good quality.
ELEGOO 回复2026-06-04
Dear customer,
Thank you for your honest feedback. We're glad to hear that when prints come out well, the quality is great. We also understand your concerns regarding the auto‑leveling and bed adhesion on your Mars 5 Ultra — that’s not the experience we want for you. Please feel free to reach out to our support team anytime; we're here to help and continuously improving. Thank you for your support.
Best regards,
ELEGOO Team
Elegoo PLA Matte and Rapid PETG are great value for money. The bulk discounts are great and allow me to mix different colors.
Unfortunately, some colors are often sold out. I often want to restock on basic neutral colors like white, gray, and black. But very often one of these is sold out.
Could the bulk buy function maybe include different materials? If I mix both PLA and PETG, the discount is just a percentage.
Fast and easy ordering, delivery. Quality of products is unmatched for the same price. But marketing spam is annoying, I dont mind it from time to time, but its constant. It feels like an overly attached girlfriend more than a store. Wouldn't mind getting a message like once a month saying hi this month we'll have deals on this at these dates, done. That would actually push you to 6 out of 5. Great job on the actual things you make tho
Love Elegoo filament. My first time buying from them directly. I would have given 5 stars but the packaging was not the best. 15 items shipped in one box with 2/3 of the top row of 5 was not in the box. It was just secured in the open ended box with shipping tape that peeled layers off half the individual boxes
I bought the Neptune 3 pro as a starter 3D printer. It was really easy to use and fairly cheap but a. I feel like I didn't get all of the accessories that I feel like should have came with it, but maybe not
Printed the benchy, then stopped working and delivered z-motor error messages.
ELEGOO 回复2026-06-02
Dear customer,
We're sorry to hear that your printer stopped working after the first print. We see that a support case is already in progress — please keep an eye on your email (including spam folder). We will follow up until the issue is resolved. Thank you for your patience.
Best regards,
ELEGOO Team
I ordered the Neptune 4, but received the Neptune 3. I reached out to customer service to resolve the issue, but haven’t received any updates going on a month now. I can’t speak to the product, because I haven’t used it. However, I can speak with confidence that the customer service has been nonexistent.
ELEGOO 回复2026-06-03
Dear customer,
We apologize for any inconvenience. We see that a support ticket is already in progress. Our latest reply is awaiting your response — please check your email (including spam folder).
Best regards,
ELEGOO Team
I had an issue with the printer the first time using it, I tried to find a phone number but couldn't - I opened a support ticket and all I got was an email with a link that opens a support page in Chinese. I have a new printer that doesn't work and no way to get a hold of anyone.
ELEGOO 回复2026-06-03
Dear customer,
We sincerely apologize that we currently do not offer phone support. We see that a support ticket is in progress, but we have not received your reply. We will resent our email to you — please check your inbox (and spam folder). We will continue to follow up until your issue is fully resolved. Thank you for your patience.
Best regards,
ELEGOO Team
Dear customer,
We're sorry to hear about your experience.
We see that a support ticket is already in progress — rest assured, we will follow up closely and resolve this to your full satisfaction. Thank you for your patience.
Best regards,
ELEGOO Team
They shorted me a roll of filament in my order and would not make it right.
ELEGOO 回复2026-06-03
Dear customer,
We're sorry for the missing roll in your order. We see that a support ticket has been opened, but we haven't received a response from you to our latest email — please check your inbox (and spam folder). We are not refusing to make it right. We will continue to follow up until this is fully resolved. Thank you for your patience.
Best regards,
ELEGOO Team
Actually the purchase went great....Its the service thats horrible
Actually the purchase went great. Shipping was super fast and everything arrived in good shape. It the service after the sale that absolutely sucks! We've needed spare parts to fix certain things and we've gotten zero help despite emailing the company for assistance. I've even told them exactly what I need and get no assistance
ELEGOO 回复2026-06-03
Dear customer,
We truly appreciate your kind words about the purchase experience and fast shipping. However, we're very sorry that our after‑sales service did not meet your expectations. We see that a support ticket has been opened, but we haven’t received your reply to our latest email — could you please check your inbox (including spam folder)? We will resend our message and continue to follow up until the spare parts issue is fully resolved. Thank you for your patience and understanding.
Best regards,
ELEGOO Team
I didn’t receive my purchase. And the insurance that should’ve covered it won’t do cover it
ELEGOO 回复2026-06-03
Dear customer,
We're sorry to hear about the shipping issue.
We see that a support ticket is already in progress — rest assured, we will follow up closely and resolve this to your full satisfaction. Thank you for your patience.
Best regards,
ELEGOO Team
I am still awaiting a clear defined process for my rebate that I paid for and when it is supposed to occur.
ELEGOO 回复2026-06-02
Dear customer,
Thank you for taking time to leave your review. We couldn't find any related information about the issue, but we have just sent you an email to learn more and offer assistance. Please check your inbox. Thank you for your patience.
Best regards,
ELEGOO Team
If i remember correctly i went to check on the shipping date of the long awaited Canvas for the CC1. i bought it on April 28th. we are in June... it wont be delivered until August. yeah!??! the site worked, and told me the date but the canvas was supposed to come out q3 of last year... so... good and bad.
ELEGOO 回复2026-06-02
Dear customer,
We're sorry for the long wait and any confusion caused. The CANVAS for Centauri Carbon is a pre-order item, and we are doing our best to ship it as early as possible. Thank you for your patience and understanding.
Best regards,
ELEGOO Team
