ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
以上内容由商家自行提供，未经平台核实。ELEGOO（elegoo.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 973 条用户评价，属于爱好与工艺品分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 90% 的差评；评价主要围绕产品、质量、使用体验。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional print quality of the items and the extremely reliable, fast delivery services that consistently exceed expectations. Many consumers find the advanced 3D printers and various filaments very easy to use right out of the box and securely well-packaged upon arrival. However, some customers also noted frustrating issues with defective hardware, unexpected software bugs, and machines breaking down shortly after basic use. A few other people experienced annoying delivery delays, exceptionally long waiting times for specific accessories, or tangled filament spools straight out of the box.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。products are great, but communication and response for back orders is zero!
Dear customer, We're truly sorry that our communication about backorders has been poor. We appreciate your kind words about our products and will review your case to improve our service. Thank you for your patience and understanding. Best regards, ELEGOO Team
Your shipping fees for small items is way too high. Love my Centauri Carbon!
Dear customer, Thank you for your honest feedback and for loving our Centauri Carbon — we truly appreciate that. We also understand your concern about the shipping fees for small items. The cost is determined by factors such as packaging, carrier rates, and delivery regions. We are continuously working to optimize our shipping solutions to offer better value. Thank you for your understanding. Best regards, ELEGOO Team
Package did not arrive and when the delivery company could not locate it Elegoo stepped in and now has offered to ship a second printer provided I refuse the first shipment if it ever shows up. I am now upgrading my experience with Elegoo as they did understand my frustration with the shipping company they have. I am hoping now the shipment arrives fast with no issues. I am not moving to all 5 stars as I have not yet received the printer. Once that happen I will update it.
Dear customer, We sincerely apologize for the delay. We are actively investigating with the carrier and will email you the latest updates as soon as possible. Thank you for your patience. Best regards, ELEGOO Team
Lost our parcel and it took too much time, over two weeks, to locate and get item moving. This included several calls to try and escalate the problem.
I really do like and enjoy this machine. It is plug and play right out of the box. The app and wifi though have issues. The wifi on the printer keeps going offline and has been saying that the cloud service is unavailable. To one point its fine. Nobody needs to know what I am printing, but it means I can’t see the progress of the print or send the stl. The time estimation of each print is usually a ways off. Some multiboard plate stacks take more than a day and the estimate is more than an hour off by the end. The print quality is awesome. I just use the Elegoo slicer. It works great, and when the wifi is working, i love being able to send the stl. to the printer.
The products are amazing! The shipping though is terrible. The shipper cracked my UV cowl The routes the career would take were weird or just completely the opposite direction. I really hope they change it because I want to buy their FDM printer but if the shipping is the same I'm going to order from a different brand.
It simple does a great print easy to use and set up
Absolutely terrible customer service and support. I bought my Elegoo Centauri Carbon in December 2025 for Christmas, it got a “print head anomaly” error. After replacing multiple parts like the nozzle, heat-sink, extruder mainboard, etc. I contacted Elegoo and they basically sent me a troubleshooting pdf and sent me a new usb C cable which DIDNT fix the problem. So I have a massive paper weight. Don’t recommend at all. Soooo many others have the same problem too. Look it up. Nothing works.
Dear customer, We're deeply sorry to hear about your ongoing issue with the Centauri Carbon and the insufficient support you received. Your experience is not what we want for our customers. We will re‑review your case and follow up until we find a proper resolution. We are also continuously working to improve our products and support processes. Thank you for your patience and honesty. Best regards, ELEGOO Team
Sell problematic and cheap machines with endless design flaws. Bought an elegoo centauri carbon. They're horribly designed. The hot end USB cable is too angled and destroys itself, the Bowden tube is also on a horrible angle and rubs on the case, a simple nozzle swap requires screws and has a cable on the cover which is extremely easy to break, hot end cable detaches from the board, the hot end requires full disassembly for blockages, bed levelling is antique, the machine is no where near air tight, the lighting is terrible even in the revised version, the spool is external, unguarded and the run out sensor is problematic, run out sensor doesn't have provision for an Bowden to a drier, the heat bed has variances of over 10c edge to edge, bed meshes disappear, Elegoo falsely advertised an ams equivalent but never delivered, the bed design allows debrit to get caught underneath it, camera is abismal at 360p and doesn't support off network monitoring, endless firmware issues, no failure detection, inadequate filtration or ventilation options, genuine parts aren't readily available, Elegoo service is a joke. I could go on? They accepted my units back and after 30+ emails I got a full refund on them. Will never buy another Elegoo product as long as I live
Dear customer, We deeply regret that our product and service fell so far short of your expectations. We have carefully noted all the design points and functionality problems you raised, and we will thoroughly review your case to help improve our future products and support. Thank you for your honest feedback — it is invaluable to us. Best regards, ELEGOO Team
Couple months of use and it’s down. Print head anomaly!
Dear customer, Thank you for taking time to leave your review. We're truly sorry for this experience and completely understand your frustration. We have sent you an email to learn more and offer our help. Please check your inbox. Thank you. Best regards, ELEGOO Team
After reviewing my assembly, I was able to enjoy my Neptune 3 Pro FDM knowing how efficient and rewarding this well engineered piece of technology really is.
Dear customer, Thank you for leaving the feedback and letting us know the problem. Fortunately, we got communicated and finally resolved the issue. Appreciate your cooperation and patience. We will always try our best to improve our product and service. Once again, we are sincerely sorry for all the inconvenience caused to you by this order. If you have any other questions, please feel free to contact us. Best regards, ELEGOO Team
-ESP- Vengo de utilizar una Bambu Lab A1, por lo que sé perfectamente lo que es una experiencia de usuario fluida y bien diseñada. Quise dar el salto a la resina con esta Elegoo Mars 5 Ultra y la decepción ha sido absoluta. Ha sido un dolor de cabeza desde el primer minuto. Logística absurda: El pedido me llegó fragmentado en 3 paquetes diferentes. Para colmo, no lo entregaron en mi casa, sino en un punto de recogida, y llegaron a distintas horas del mismo día. Tuve que estar pendiente y dar varios viajes para poder tener el producto completo. Una gestión pésima. Montaje y puesta en marcha frustrantes: El proceso de montaje y los primeros pasos para empezar a usarla son toscos y nada intuitivos. He tardado casi una semana completa en poder lanzar mi primera impresión debido a las trabas del proceso. Software prehistórico: Las aplicaciones y el ecosistema de software tienen muchísimo por mejorar. Tienen una interfaz y una conectividad que no facilitan para nada el flujo de trabajo del usuario. Experiencia general terrible: En todos los sentidos, la experiencia de usuario es nefasta. -ENG- I am a Bambu Lab A1 user, so I know exactly what a smooth, well-designed user experience looks like. I wanted to make the jump to resin with this Elegoo Mars 5 Ultra, and the disappointment has been absolute. It has been a headache from minute one. Absurd logistics: My order was split into 3 different packages. To make matters worse, it wasn't delivered to my home but to a pick-up point instead, and they arrived at different times throughout the same day. I had to waste my time keeping track and making multiple trips just to get the complete product. Terrible management. Frustrating setup and onboarding: The assembly process and the initial steps to start using the printer are clunky and completely unintuitive. It took me almost a full week to finally launch my first print due to how difficult the whole process is. Outdated software: The applications and the software ecosystem have a lot of room for improvement. They are clunky and do absolutely nothing to facilitate the user's workflow. Terrible overall experience: In every single aspect, the user experience is awful.
Estimado cliente: Gracias por sus comentarios detallados y sinceros; los apreciamos enormemente, aunque se trate de una experiencia decepcionante. Lamentamos profundamente la frustración causada por la entrega dividida y la organización del punto de recogida. En ocasiones, debido a restricciones de inventario y de la empresa de transporte, los pedidos se envían en varios paquetes, y la entrega final en el punto de recogida suele estar fuera de nuestro control. Entendemos lo inconveniente que esto resulta y seguiremos trabajando con nuestros socios logísticos para mejorar. También lamentamos que el proceso de configuración no fuera intuitivo para principiantes y que la experiencia con el software le resultara deficiente. Sus comentarios son sumamente valiosos y los compartiremos con nuestros equipos de producto y software para su mejora. Le hemos enviado un correo electrónico para obtener más información sobre sus problemas específicos y ofrecerle asistencia. Por favor, revise su bandeja de entrada. Gracias por darnos la oportunidad de mejorar. Saludos cordiales, Equipo de ELEGOO Dear customer, Thank you for your detailed and honest feedback — we truly appreciate it, even though it's about a disappointing experience. We deeply apologize for the frustration caused by the split delivery and the pick‑up point arrangement. Sometimes, due to inventory and carrier restrictions, orders are shipped in multiple packages, and the final delivery to a pick‑up point is often beyond our control. We understand how inconvenient this is and will continue working with our logistics partners to improve. We are also sorry that the setup process was not beginner‑friendly and that you found the software experience lacking. Your feedback is extremely valuable, and we will share it with our product and software teams for improvement. We have sent you an email to learn more about your specific issues and to offer assistance. Please check your inbox. Thank you for giving us the chance to do better. Best regards, ELEGOO Team
The filament I ordered didn't register with my printer as filament. Which means I can't use it. But because I opened a couple of them, I can't return any of my order. I highly do not recommend this brand unless you have their printer. Also, who tapes 5 boxes together to ship? I was not happy with having to cut apart my order.
Dear customer, We're truly sorry for the frustration. Please understand that our RFID filament is designed to work seamlessly with ELEGOO printers only — it may not be recognized by other brands. We also apologize for the tape‑joined packaging; we'll review and improve our packing process for a better experience. Thank you for your honest feedback. Best regards, ELEGOO Team
I have 2 carbon 2s, both are misbehaving ONE is now completely inoperative One has CANVAS feeding errors These problems have been ongoing since the machines were 1 month old. I have been working with customer support for several months unsuccessfully. Now customer support has stopped responding at all. Now my Neeptune 4 MAX bed heater fails to maintaing 70C When im printing PETG leading to failed prints. I'll start a ticket for that today, but I assume they won't answer me. I have contacted my Credit card company and amazon about these issues and have started a dispute on the 2 CARBON 2s. I enjoyed these printers for the short time they were working correctly. At this point I wouldn't wish these printers on my worst enemy. These printers were bought in December - January and February and they started failing in March
Dear customer, We are truly sorry for the multiple issues you're facing with your printers. We understand how frustrating this must be. After checking, we see that our support team has been responding to your tickets. Could you please check your email inbox (including spam/junk folder)? We will continue to follow up until all your issues are fully resolved. Thank you for your patience. Best regards, ELEGOO Team
Clogged up. Changed the filament head, got worse. Put in a new extruder and still clogs up
Dear customer, We're sorry to hear about your experience. We see that a support ticket is already in progress — rest assured, we will follow up closely and resolve this to your full satisfaction. Thank you for your patience. Best regards, ELEGOO Team
My Centauri Carbon 1 is my cursed printer. When it prints well it prints very well but when it fails it fails epicly and without warning. Support is amazing and fast to respond. Unfortunately, you're probably going to need to use them within the first year of owning the Centauri Carbon. I still recommend Elegoo as they do seem to listen to users and make changes based on what they hear. They may not always make the best decisions like saying it's impossible to put multi color on the Centauri Carbon 1 only to do it immediately after releasing the multi color Centauri Carbon 2.
Dear customer, Thank you for your honest feedback — both the praise and the frustration. We're glad our support team could help, but sorry that the Centauri Carbon 1 has been unpredictable for you. We hear your concerns about the multi‑color upgrade timing, and we appreciate your understanding as we continue to improve. Your input helps us get better. Thank you. Best regards, ELEGOO Team
Customer Support is almost non existent. It takes a day or two before you get a response. And you always have to send them photos of what the printer is doing so they can then supposedly assist you. I have had issues twice with my Neptune 4 Max and neither time did they help me. I had to YouTube the problem I was having in order for me to fix the problem. They have great products. I love my Neptune 4 Max and it was very reasonably priced. Not to mention that they are the cheapest if your looking to purchase filament in bulk.
Dear customer, Thank you for your honest feedback. We apologize that our support did not fully meet your expectations. The reason we ask for photos or videos is to help us accurately understand the issue and offer the most effective solution — we appreciate your cooperation in providing them. We're glad to hear that you were able to resolve the problems with your Neptune 4 Max and that you're happy with the product. Your input is very important to us, and we will continue working to improve our support process. Thank you for being part of the ELEGOO community. Best regards, ELEGOO Team
I was thrilled with the Neptune 4 Max upon its arrival since I didn't know any better. The fact remains that the bed will never be perfectly level. The center will always be higher or lower than it's perimeter. Leveling the bed for each and every print is a real pain. I have a Bambu A1 and the leveling process is automatic and spot on every time. I wish the Neptune would be as easy. Since I purchased the Neptune a little over a year and a half ago. I had to replace the entire wiring harness TWICE. The printhead was replaced 3 times. If it wasn't for its ability to print so large I would have scrapped it a long time ago.
Dear customer, We are truly sorry to hear about your frustrating experience with the Neptune 4 Max. We appreciate your patience in working with our support team on previous cases. Your feedback is extremely valuable, and we will review your case again to help improve our products and service. Thank you for sharing this — it helps us get better. Best regards, ELEGOO Team
This company can't figure itself out. Their firmware is bug ridden and stupid. If you do buy a printer, use open source firmware as the official ones are crap.
Dear customer, We're truly sorry to hear about your frustration with the firmware. We've sent you an email to learn more about the specific issues you encountered. Your feedback is very important to us, and we are committed to improving. We hope you'll give us a chance to make things right. Thank you. Best regards, ELEGOO Team
Love the printers they print well and easy to use for a beginner like myself. Downfall is I have had trouble with connectivity to cloud.Other than that they are great machines
Dear customer, Thank you for your kind words about our printers — we're glad they work well for you as a beginner. We apologize for the trouble you've experienced with cloud connectivity. We understand this can be frustrating, and we want you to know that your case has been noted and is being followed up. We’re working to resolve the issue and will keep you updated. Thank you for your understanding and support. Best regards, ELEGOO Team
共 973 条符合条件的评价
