ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
以上内容由商家自行提供，未经平台核实。ELEGOO（elegoo.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 973 条用户评价，属于爱好与工艺品分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 90% 的差评；评价主要围绕产品、质量、使用体验。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional print quality of the items and the extremely reliable, fast delivery services that consistently exceed expectations. Many consumers find the advanced 3D printers and various filaments very easy to use right out of the box and securely well-packaged upon arrival. However, some customers also noted frustrating issues with defective hardware, unexpected software bugs, and machines breaking down shortly after basic use. A few other people experienced annoying delivery delays, exceptionally long waiting times for specific accessories, or tangled filament spools straight out of the box.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。No external packaging 4 reels slightly crushed.
Dear customer, We're sorry to hear your filament spool arrived damaged. We’re actively improving our packaging, and moving forward, we’ll be using stronger outer boxes to better protect your orders. Thank you for helping us improve! Best regards, ELEGOO Team
Product is good and have not had a problem with it.
Product not that great. A lot of software bugs.
Dear customer, We're truly sorry to hear about your frustration with the software. We've sent you an email to learn more about the specific issues you encountered. Your feedback is very important to us, and we are committed to improving. We hope you'll give us a chance to make things right. Thank you. Best regards, ELEGOO Team
I bought an Elegoo Neptune 4 pro and the first time I printed the boat that came in the USB, it worked but unfortunately, that same filament didn’t work after I tried PETG. I went to the same company that I bought the printer from, and they said “Use Google’s AI.” But I already did that. “Try YouTube.” Already did that. I used the included glue, and nothing changed except the nozzle sticking into the glued surface. Even when I redid the level test, on level 11, it detected a fault but there was nothing wrong with the printer.
Dear customer, We sincerely apologize for not being able to respond to your feedback sooner. We completely understand your frustration, especially when you had already tried multiple solutions on your own. Sorry, we do not have enough information from this review to identify your order and contact you directly. If your issue remains unresolved, we kindly invite you to reach out to us through our official support page, so we can look into your case properly and work toward a resolution that meets your expectations: https://www.elegoo.com/pages/contact-support We value your feedback and hope to have the opportunity to restore your trust. Thank you for your understanding. Best regards, ELEGOO Team
AVOID THESE 3D PRINTERS. AFTER ONLY 4 MONTHS THE PRINTER WAS UNUSABLE AND CUSTOMER SERVICES REFUSED TO FIX THE ISSUE AS THEY CLAIM IT WAS FROM RESIN LEAK. THERE HAS NOT BEEN ANY RESIN LEAK INTO THE MACHINE, I HAVE MADE SURE OF THAT. WILL NOT BUY ANY MORE ELEGOO PRODUCTS.
Dear customer, We're truly sorry for your frustrating experience. We understand your disagreement with the resin leak conclusion. We will re‑review your case and work to find the best possible solution. Thank you for your patience. Best regards, ELEGOO Team
We have had nothing but problems with the Centauri Carbon and the customer service is the worst. They haven't helped us at all. Just keep asking for videos of the process but no action. Will never buy from Elegoo again.
Dear customer, We are truly sorry for the ongoing issues with your Centauri Carbon and the frustration with our support. We will review your case and speed up the process to find a proper resolution. Thank you for your patience. Best regards, ELEGOO Team
The hardware itself is great, but the software feels extremely mediocre. I had ongoing issues with the Z-offset resetting itself mid-print or not properly saving the settings I entered. In the end, I had to hardcode a fix and rely on several workarounds just to get things functioning reliably. I would rate it higher based on the hardware alone, but the software problems made the experience far more stressful than it needed to be. On-top of all this, Customer service was non-existent and their refund policy is trash. Get this from Amazon so they can't stop you from returning.
Dear customer, Thank you for your honest feedback. We're glad you appreciate the hardware quality, but we sincerely apologize for the software issues and the poor support experience you've had. That is certainly not the experience we want for our customers. We have sent you an email to learn more about your situation and hope you'll give us a chance to improve. Your input is very valuable to us. Best regards, ELEGOO Team
I purchased an Elegoo Phecda 10W + accessories kit. The purchase process was easy, shipping was reasonably fast, and packaging was excellent. Assembly was somewhat complicated by poor documentation, but with a couple of YouTube videos I was able to figure it out. I'm using LaserGRBL, and it works well enough. Some of the design choices are odd. Moving back and forth between the flat cut grid and the rotary attachment is very awkward. The height requirements change, and changing out the feet is not quick. The lack of limit switches makes positioning overly manual. The worst decision is requiring the user to manually swap the 4-wire Y-axis connector between the rotary stage and the Y-axis motor...when there is an unused Y2 4-pin connector on the microcontroller board. I have serious concerns about the longevity of that connector. The rotary stage design is poor, and only useful for very cylindrical objects. I'm currently using my (Elegoo) 3D printer to print some accessories. Given the price, I'm happy. Cut size is huge, power is sufficient, and I don't mind a little tinkering (this is my 4th Elegoo printer/cutter, so I knew what I was probably getting into). But...some design decisions just seem odd.
Dear customer, Thank you for your detailed feedback and for recognizing the value and performance of the Phecda 10W. We're glad the purchase, shipping, and overall cutting power met your expectations. We also hear your concerns about the rotary attachment and some design choices. You're right that switching between flat and rotary modes involves several manual steps — this is a common design trade‑off for machines in this price range, but we understand the inconvenience. The removable feet, lack of limit switches, and shared Y‑axis connector are also deliberate choices to allow user modifications, but we realize they may not suit everyone's workflow. We appreciate your suggestions about the Y2 connector and rotary stage design. We'll share your feedback with our engineering team for future improvements. Thank you for being a loyal Elegoo customer and for your honest input — it truly helps us get better. Best regards, ELEGOO Team
The goods arrived quickly - I haven't used any yet.
Dear customer, We're sorry to hear about the unexpected exchange rate charge on your order. Normally, there should be no such extra fee. We have sent you an email to learn more and resolve this. Thank you for your understanding and for acknowledging the fast delivery. Best regards, ELEGOO Team
Good quality filament, good value for money. Arrived within reasonable time. Only negative is tracking is awful shop app provides no updates and the tracking number only says it’s rough location not when it will arrive or which courier is actually delivering it. Would’ve been simpler if they had provided the Royal Mail tracking number.
Dear customer, We're sorry to hear about your experience. We see that a support ticket is already in progress — rest assured, we will follow up closely and resolve this to your full satisfaction. Thank you for your patience. Best regards, ELEGOO Team
I contacted Elegoo customer services after we were sent the wrong filament. I filled out the online form, and once I'd sent the correct order reference, the issue was rectified quickly. Contact was very friendly and supportive, and we were kept informed about when the correct product would arrive.
First printer (Centauri Carbon) delivered on the 4th May, stopped working on the 8th, took till the 27th to get a return label to return it, stupidly I then purchased a replacement the same day (Centauri Carbon 2) this arrived one the 1st June with glue coming out of multiple panels, scuffs and blemish's all over the printer and now it won't connect to WiFi to print, well the machine says its connected but Elegoo Slicer states its offline, having to put print files on a usb and manually load them, customer service is a joke they do not read what you say just ask for pictures and fob you off with absolute rubbish, replies are slow (based in China so 8ish hour time difference) overall if you value your time, do not buy from Elegoo, you may as well just send you money and walk away.
Dear customer, We are deeply sorry for your experience. We will take your case very seriously, escalate it internally, and work to speed up the resolution. We are also reviewing our service process to improve. Thank you for your patience and for bringing this to our attention. Best regards, ELEGOO Team
Delivery service is a scam, they freight company send a false report of delivery, don't know if that is in conjunction with the Elegoo company or not, any way I will suit the company for a false delivery "BE AWARE"
Dear customer, We are truly sorry for the delivery issue you experienced. We see that a support ticket is already in progress. We take this matter very seriously and will thoroughly investigate it with the carrier. We will follow up until this is fully resolved. Thank you for bringing this to our attention. Best regards, ELEGOO Team
This was a gift for my son. Received it in March. It is now June. He is in college and has only had time on weekends to use it. He printed one small item. Started a second item and it failed. Tried the next weekend and it failed. He has not been able to print anything since the first item. Have been going back and forth with customer service for two weeks. No closer to a solution.
Dear customer, We're truly sorry for the ongoing issues your son has experienced with his printer. We understand how frustrating this must be — especially with limited time to use it. We will review his case and speed up the process. Thank you for your patience. Best regards, ELEGOO Team
Your return policy stinks.
Dear customer, We're sorry you feel that way. We have reopened your case and will follow up to address your concerns. Thank you for your feedback. Best regards, ELEGOO Team
It took a considerable amount of time to resolve the hardware issues we were experiencing, but after we received the replacement part(s), and installed them, our Elegoo Neptune 4 Pro has been nothing short of amazing!!
Good value, free shipping, no taxes. But no support answer to discount codes not working.
After waiting for our printer during 3 weeks I did contact your Company which simply told me that my product was lost the last 17 days. I have never been able to get a refund or a new printer sent to me. Absolutely anti-comercial. I have lost nearly 400 euros. This is disgusting.
Dear customer, We are truly sorry for this situation. We have located your support case and will follow up on it today, with a resolution as our priority. This matter will be handled seriously and thoroughly. Best regards, ELEGOO Team
Dear customer, We're very sorry to hear about your repeated issues. We see that your case is already being handled — we will continue to follow up until this is resolved and work hard to improve our products. Thank you for your patience. Best regards, ELEGOO Team
共 973 条符合条件的评价
