ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
以上内容由商家自行提供，未经平台核实。ELEGOO（elegoo.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 973 条用户评价，属于爱好与工艺品分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 90% 的差评；评价主要围绕产品、质量、使用体验。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional print quality of the items and the extremely reliable, fast delivery services that consistently exceed expectations. Many consumers find the advanced 3D printers and various filaments very easy to use right out of the box and securely well-packaged upon arrival. However, some customers also noted frustrating issues with defective hardware, unexpected software bugs, and machines breaking down shortly after basic use. A few other people experienced annoying delivery delays, exceptionally long waiting times for specific accessories, or tangled filament spools straight out of the box.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。The printer and software work well right out of the box. It would be nice if the device could be used off network with the AI features run locally from the host computer and also ethernet LAN connectivity would be preferred over wifi.
I do not recommend this company. We have been trying to get a refund for several weeks, but all we receive are responses that seem to delay the process and avoid honoring the warranty. We have sent pictures, checked settings, updated firmware, and even used a translator, but nothing has worked. When they cannot solve the issue, they blame everything from the settings to the STL files. Now we are forced to consider legal action. We have almost $3,000 wasted.
Dear customer, We are truly sorry to hear about the difficulties you encountered with your refund process and our support communication. This is certainly not the experience we want for any of our customers. Unfortunately, we do not have enough information from this review to identify your order and contact you directly. If your issue remains unresolved, we kindly invite you to reach out to us through our official support page: https://www.elegoo.com/pages/contact-support We value your feedback and hope to have the opportunity to restore your trust. Thank you for your understanding. Best regards, ELEGOO Team
Just ordered a refurbished resin printer from elegoo that I have not received yet. I purchased it to hopefully replace the one I bought about a year ago that did not work out the box. I went back and forth with customer service and did all the things they instructed me to do, only to be told to try doing the same things over again. That printer has been sitting since I first purchased it. I haven’t been willing to attempt getting another resin printer until I found the rebuilt ones. It’s the base version of the one I originally purchased. Fingers crossed this one works. Or it will be FDM printers for life.
Dear customer, We're sorry to hear about your frustrating experience with your first printer and the long support process. We will review your case and follow up. Thank you for giving us another chance. Best regards, ELEGOO Team
Poor packaging when shipped. My neighbors need not know what I purchase. Cardboard rings dinged up. Red I purchased could not run on kobra x.
Dear customer, We're sorry for the poor packaging and the condition of your order. We've sent you an email to learn more and offer assistance. Thank you for your feedback. Best regards, ELEGOO Team
Product didn't work, took months to get even partial refund.
Dear customer, We sincerely apologize for the inconvenience and frustration this has caused you. We will re‑review your case carefully to reach a fair and reasonable solution. Thank you for your patience. Best regards, ELEGOO Team
All i wanted to know is why egeloo slicer suddenly needed to create user id/password to access on line models. Not heard back why
Dear customer, We sincerely apologize for any inconvenience. Regarding your question: the login requirement was introduced due to an update to our online model platform, which now includes a unified account and data management system to improve access stability and security. Our support team has already replied to you — could you please check your inbox (and spam folder)? Thank you for your understanding. Best regards, ELEGOO Team
I had an issue on a 2 month old printer. It has fallen apart. No help from elegoo. Now having to try and source the parts myself. In mean time I have no working printer.
Dear customer, We apologize for any inconvenience. We see that a support ticket is already in progress. Our latest reply is awaiting your response — please check your email (including spam folder). Best regards, ELEGOO Team
Poorly engineered 3D printer parts, tiny screw heads that round off.
Dear customer, We're sorry to hear about the screw issue. We've sent you an email to learn more and offer assistance. Thank you for your patience. Best regards, ELEGOO Team
Bought the centuri carbon and after only a few weeks it broke, I bought it on an installment plan pay in 3 with pay pal and when I returned the printer I got refunded only £9, I'm not sure if it's paypals fault or elegoo but either way I lost out on a lot of money I won't be buying from them again, terrible.
Dear customer, We sincerely apologize for the issue you've experienced. We understand your frustration and concern. We have noted your case and will thoroughly re-review the entire refund and return process. We are committed to resolving this issue for you. Best regards, ELEGOO Team
Wrong item shipped no response from support yet. Ordered nozzle for 4pro recieved nozzle for 4plus
Dear customer, We're sorry to hear about your experience. We've looked into this and see that you already have a support ticket open with our team, and they are actively following up on your case. Thank you for your patience, and we're committed to making things right. Best regards, ELEGOO Team
Brought a 3d printer 5 weeks ago and have already had to call customer service as a casing inside has broke
Dear customer, We apologize for any inconvenience. We see that a support ticket is already in progress. Our latest reply is awaiting your response — please check your email (including spam folder). Best regards, ELEGOO Team
Resins are great and perform very well. Resin printers are very good and work well. Customer after-sales service is very poor. I bought two extra vats advertised as for the Saturn 4 series. That's what the product packaging says too. When they arrived they turned out not to be suitable for the Saturn 4 Ultra 16K. Elegoo would not refund my money, but gave me the run-around. They now advertise a different vat specifically for the 16K. This was their inadequate description and their fault. The best they would offer was a small payment if I returned the vats at my expense. It simply wasn't worth it, and not what I expected. I have 3 Elegoo resin printers and have been a big fan up to this point. After writing this review, Elegoo posted a reply (below) but they never contacted me. So I contacted them and explained my complaint once more. They replied saying they advertised what products a part would fit, but did not advertise what it wouldn't. The packaging and their site specifically stated that the product is 'Compatible with the Saturn 4 series' printers. It is NOT suitable for the Saturn 4 Ultra 16K model. Having spend around £100 they graciously offered me £8 in total compensation - which was an insult. I seldom complain about products, but this is certainly the worst customer service I have received in many years. I have reduced their star rating as a result. They only get two stars because their printers work well.
Dear customer, We're truly sorry for the confusion and inconvenience. We will re‑review your case and follow up until you are fully satisfied. In the future, please check the compatibility details carefully before ordering. Thank you for your understanding and for being a loyal customer. Best regards, ELEGOO Team
I bought a Centauri Carbon last year. I experienced the same issues as many others have reported online - clogs, poor print quality on some filaments, not to mention the software glitches. I bought a new nozzle but it wasn't much better so contacted Elegoo customer service. They replied promptly enough but it was more hassle than it should have been as it took many weeks before they agreed to send me bits out to sort it. I then wanted to upgrade to a 4 colour printer so I took a punt on the new CC2 as it was, again, one of the cheapest with the best overall reviews online. The software glitches were even more frustrating, particularly the connection between my laptop & the slicer software - this is just not acceptable. Then It broke after 2 prints. Once again, I had way too much grief before they agreed to send me parts to fix it, which ultimately only happened (I believe) because I told them I just wanted to return it. When it works, it's pretty decent indeed, particularly for the money but ultimately the software side is nowhere most of the established competition unfortunately. It's hard to recommend at the moment.
Dear customer, We sincerely apologize for all the issues you've encountered. Thank you for your patience and understanding. We will continue to improve and follow up on your case. Your feedback is invaluable to us. Best regards, ELEGOO Team
I purchased 10 rolls of filiment and so far I've used 6 rolls and 3 of them the filiment was tangled that caused my print to fail, and from previous orders iv had to rolls also tangled it's made me to want to buy from elegoo again
Dear customer, Thank you for taking time to leave your review. We're truly sorry for this experience and completely understand your frustration. We have sent you an email to learn more and offer our help. Please check your inbox. Thank you. Best regards, ELEGOO Team
The website is fine but the green filament (PETG PRO) has a serious issue! I bought two colors of almost every standard colour and green just refuses to print properly even after afew hours at 55* to dry it.. alot of failed prints with it.. with MANT different settings tested The best printing colour is yellow by far even when set to 275* it prints perfect The other colours work fine for standard prints
Dear customer, Thank you for taking time to leave your review. We're truly sorry for this experience and completely understand your frustration. We have sent you an email to learn more and offer our help. Please check your inbox. Thank you. Best regards, ELEGOO Team
Its the best and worst printer on the market. It pretty much functions out of the box with minimal adjusting. The most fragile and easily damaged parts are 1) put in a place that they are easily damaged (the lcd ribbon can rip itself) 2) expensive 3) insanely hard to replace as it involves disassembling the whole printer. Another problem is resin itself is messy and toxic. It cost me an additional £200 in PPE and cleaning gear. If you are okay with that its amazing. So far I printed 101 zombies, a trench crusade warband and some Pokémon figures. They all look great If you want larger prints or cosplay gear id 100% say get a filament printer.
Dear customer, Thank you for your honest and detailed feedback. We're glad you're happy with the print quality, and we appreciate you pointing out the design and replacement difficulties — we'll share this with our team for improvement. For any issues or concerns, please feel free to reach out to our support. We're here to help. Best regards, ELEGOO Team
Products are great, both Resin and Filament, I use both. Good printers, have 2 Elegoo resin printers, my original Saturn 8K still works a treat. Only issues I have had indirectly is their choice of carrier, but customer service has always been helpful in resolving problems.
UPDATE: Elegoo kindly replaced the part. And all is well. Although, I hope they rush to stock spare parts on their website for the pro usb series. Even if they have a date the part comes back in stock, at least would be reassured something was coming and not feeling like your stuck. Originally have a Neptune 4, never a problem. I wanted a second printer, so bought a Neptune 4 Pro type c because the offer was £20 more than the normal one. I soon realised I’d made a massive error, as it’s the only printer they don’t stock spare parts. And every other 3rd party site do not stock Neptune 4 pro TYPE USB C parts. Emailed advising my extruder was dead and needed replacement, and just get a sorry.
Dear customer, We sincerely apologize for the trouble. We see that your case is already being handled — please rest assured that we will do our best to assist you. Thank you for your patience. Best regards, ELEGOO Team
The team behind the logo all appear great, unfortunately I can't say that my experience with the Carbon 1 & 2 within the 1st 3 months is so great. Several hotends later, I'm more experienced but still forced to watch for signs of failure. They are great beginners units though, just research first.
The printer is great and well packaged. My only gripe is that the 2kg of filament that was supposed to come with it is being sent over separately and on different days.
共 973 条符合条件的评价
