ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
以上内容由商家自行提供，未经平台核实。ELEGOO（elegoo.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 973 条用户评价，属于爱好与工艺品分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 90% 的差评；评价主要围绕产品、质量、使用体验。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional print quality of the items and the extremely reliable, fast delivery services that consistently exceed expectations. Many consumers find the advanced 3D printers and various filaments very easy to use right out of the box and securely well-packaged upon arrival. However, some customers also noted frustrating issues with defective hardware, unexpected software bugs, and machines breaking down shortly after basic use. A few other people experienced annoying delivery delays, exceptionally long waiting times for specific accessories, or tangled filament spools straight out of the box.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。still waiting on my filament as the delivery was totaly faulty and i didnt got what i ordered. but communication so far was ok
Dear customer, We're very sorry that you didn't receive the correct filament. We will continue to follow up on your case until you are fully satisfied. Thank you for your patience. Best regards, ELEGOO Team
The Elegoo Centauri 3d printer is nice but all customers of Centauri were promised a multicolor print update which they never delivered on. Then I contacted their support because the price went down by $15 a few days after I bought the printer. Instead of refunding me the difference, they gave me a $15 coupon. The coupon ended up being useless because they charge a lot for shipping.
Dear customer, We sincerely apologize for the frustration caused by the delayed multicolor update and the coupon experience. The CANVAS for Centauri Carbon is now available for purchase. We appreciate your patience and will continue to improve our service. Thank you for your understanding. Best regards, ELEGOO Team
Offered discount didn't get it and made me pay £1 extra for guaranteed delivery
Dear customer, Thank you for taking time to leave your review. We're truly sorry for this experience. We have sent you an email to learn more and offer our help. Please check your inbox. Thank you. Best regards, ELEGOO Team
Easily able to order and packaged well. Got here pretty quickly too. Easy to assemble. The only issues I've had are minor ones. The most annoying is sometimes it seems to get stuck on preheating even though it showed the bed was over the 35C temp from doing the bed leveling and usually have to either change the temp or stop then restart the print. Though it's just a minor annoyance for me.
Perfect package my printer arrived with no issues at all, perfect first prints although some issues with the cloud server hope that will not continue, plantings perfect canvas system too, but I tried to print abs and had a clog. I think that needs to make a profile for those too
I think customer support was awful, I love your product but you lack customer support and provide a very lack of care for customers. I will not be buying from ELEGOO again and from the way I feel about the situation I will be letting everyone I know on social media and review sites about this situation and how pitiful you care about your customers.
Dear customer, We sincerely apologize for the poor support experience and for making you feel uncared for. We take your feedback seriously and will continue to improve. Thank you for your patience. Best regards, ELEGOO Team
I have had the elegoo CC2 for about 2 weeks of use now. As a core it has been great. It went together with ease and i went straight to printing after calibration; no benchy!! The reason for 4 stars is more related to things that are printing related par se. - a few random times the head went crazy. Like it lost where it was. With all the automation it is sort of expected. Would be better if the head looses its coordinates it would re-home and continue - cloud is a mess. Constantly losing connection and only way to get it back is to reset the printer. And that isn’t a guarantee. - fans are loud. Initial start up is like a jet engine. The exhaust fan after each print is very loud. - software: really focused on beginner assistance. Which is great but I’m far from a beginner and the limitations are a HUGE pain. The concept that the filaments have to be selected but are limited which caused incompatibility issues is a big sore. - shoot: coming out the back is a pain. It means it needs to be so far from the wall which takes up more space. - vibration dampeners: they seem to be spring loaded. This instead because it causes more movement vs dampening it. - one side mount canvas: would be ideal if this could go on either side. - cover should have a seal in order to better seal/trap the heat. - app: great to have but needs alot of clean up. Not really something I use but now that my printers are in another room it is great to get a notice the print is done. However the constant loss in connection makes this ancillary. - WiFi connection: this SHOULD NOT auto connect to WiFi. I have noticed a few times that it has connected to an unsecure network in my neighborhood. This is a security risk. Yes; it’s hard to bind to it if found; but it shouldn’t be auto connecting networks it wasn’t asked to connect previously. There are quite a few things that need tweaking from “user experience” perspective. They focus on beginners which is great but leave out those that already know what they are doing. Making it harder than it needs to be. Since i can’t select core t filament; sending prints from the slicer is impossible because it always comes up incompatible. At the core the print seems solid. I have only printed nylon filaments in this which is the core reason i bought it. The heated chamber is great. The HEPA filter really does work. This wan noticed when dehydrating in an external and the smell coming from that. Access to the nozzle is great that it is magmatic. Super easy to change/clean. The stick bed has been great. Always adhering to the bed. The points i talk about here don’t take away from printing. I don’t have many of these features in the other 10 printers so it didn’t matter to me they don’t work or don’t work well. However, since they are there it would be great if they did just work. The biggest fix should be the connection. It hasn’t stayed connected for 24hrs since being setup.
Fast delivery, easy assembly, excellent print quality. The online experience of controlling the printer and sending files has been hit or miss
Printer arrived damaged at least 3 weeks ago. I have been told that a courier will be coming to collect it from my house with no date, time or estimation. I have asked to send it back myself but they seem to be dodging my request. I have been told if it is not collected in 2 days I will have to restart the process.
Dear customer, We sincerely apologize for the damaged printer and the frustrating collection process. We will re‑review your case and follow up until you are fully satisfied. Thank you for your patience. Best regards, ELEGOO Team
I'm still not seeing any movement on the tracking either through gofo or yun express. The last email I received said elegoo would handle to issue.
Dear customer, We apologize for the delay. We see that a support ticket is already in progress — we are actively investigating with the carrier. Thank you for your patience. Best regards, ELEGOO Team
Everything around the Carbon. I would never deal with this company ever again. As soon as they have your money, you are done money is their only concern. They will lie and lie. Avoid at all cost.UPDATE The reply is empty and dishonest. They do the bare minimum or nothing hoping you will go away
Dear customer, We're truly sorry that your experience with us has led to such frustration. Please know that we always strive to support our customers, and we regret that we fell short. If there’s anything we can still help with, we’re here for you. Wishing you all the best. Best regards, ELEGOO Team
Easy to get started. Noob or not
(Jupiter 2 thoughts.)very happy with my printer so far. But not for a new user. I have 8 years printing experience so i understand how to troubleshoot but a new user would have thought it is broken. Also waiting for the software update i wish i can use the camra to check on it while at work but not available yet. And for the prince would have been nice to give 2kg of resin to get me started and maybe a discount code for more resin to get people to try your resin.
filament seems to be good quality. Shipping deducts one star. Just the filament boxes taped together. (they sure got some bumps on the way)
Sent me the wrong product, then asked for a refund and was contacted to verify my purchase and am still waiting for details of where to send product back too, have been waiting over a week now, really disappointed as I recently purchased a brand new Neptune 4 and am not sure if I want all this drama into the future.
Dear customer, We're sorry to hear about your experience. We see that a support ticket is already in progress — rest assured, we will follow up closely and resolve this to your full satisfaction. Thank you for your patience. Best regards, ELEGOO Team
After ordering on the EU website I waited about a week or a bit less than a week and I got my printer so the delivery was fast enough for me this was the positive part the negative part was that when I received the printer the UPS driver didn't handle it correctly and the top of the printers glass was completly broken. I contacted Elegoo who helped me actually it was pretty quick the next day I already received the response that was really amazing and they send an a new package to me with the front glass and the top glass so very much appreciated. The only negative part and that's why I cannot give five stars is that when buying the printer, for one euro extra I would receive pla filament but this one arrived like two weeks after the printer which is completely unacceptable and it's impossible to understand why it got stuck in Frankfurt for one week and a half for no reason. For this reason I cannot trust to buy filament on the EU website of Elegoo and it's a damn shame! The printer itself is pretty awesome I bought the Carbon Centauri V1. I'm a beginner in the world of 3D printing so for me it's perfect to start works very well I didn't hand any issues installation went fast Wi-Fi connection same the only thing that I could say negative about the printer itself is that it cannot connect directly to the app so you can see the live feed on your mobile app other than this up until now I use it for I don't know maybe two weeks and everything is great.
Had an issue with delivery, damaged device. Was not Elegoos fault but did have to do a back and forth for 3 weeks to get a replacement. Once the replacement was delivered I was able to set up the print pretty easily but when trying to load the filament I had to troubleshoot somethings to get it working. Printing so far is amazing. I printed the scraper as my test print and had no issues. The print came out perfect. Why only 4 stars is cause I was advised to download the Elegoo matrix and while the app is amazing when I works, it just does not stay connected with my printer and the printer itself keeps giving the same 2003 error " unable to connect to the cloud". I tried all the troubleshooting steps the printer and app advised but still giving the same error. The only thing that helped was factory resetting the printer about 7 times. Then when I woke up the next morning the same issue populated again. I emailed Elegoo but have not gotten a response as of yet. I will soon have a computer set up to add the slicer app installed and just print through the USB drive included.
I have a Centuri Carbon 1. Got as a gift for Christmas 2025. Would recommend an Elegoo. I’ve had one item covered under warranty with 0 issues. Elegoo used the photos I sent, and sent out a replacement. They have sent, and I have found much info on the web to maintain/service the unit. Have made many models already with great results. Elegoo has been very supportive!
It very bad. i didnt recived parcel. Where my order. Please help me. This item it is imposdibke for me
Dear customer, We're sorry to hear about your experience. We've looked into this and see that you already have a support ticket open with our team, and they are actively following up on your case. Thank you for your patience, and we're committed to making things right. Best regards, ELEGOO Team
共 973 条符合条件的评价
