ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional print quality of the items and the extremely reliable, fast delivery services that consistently exceed expectations. Many consumers find the advanced 3D printers and various filaments very easy to use right out of the box and securely well-packaged upon arrival.
However, some customers also noted frustrating issues with defective hardware, unexpected software bugs, and machines breaking down shortly after basic use. A few other people experienced annoying delivery delays, exceptionally long waiting times for specific accessories, or tangled filament spools straight out of the box.
Very disappointed in the wait time for pre order of the centauri carbon multi colour canvas 5 months is a ridiculous time to wait may as well have just purchase the CC2 but I did order the CC1 canvas
ELEGOO 回复2026-08-05
Dear customer,
We sincerely apologize for the long wait for your CANVAS pre‑order.
We are glad to share that the CANVAS system for Centauri Carbon is now officially available. Thank you for your patience and for sticking with us. If you have any further questions or need assistance, please don’t hesitate to reach out: https://www.elegoo.com/pages/contact-support
Best regards,
ELEGOO Team
Poor quality products meaning wasted time and money
ELEGOO 回复2026-05-19
Dear customer,
We're sorry to hear about your experience.
We've looked into this and see that you already have a support ticket open with our team, and they are actively following up on your case. Thank you for your patience, and we're committed to making things right.
Best regards,
ELEGOO Team
Packaging was poor that allowed the filament boxes and cardboard reels to get damaged. This is mainly a problem when using a drying box. Filament appears fine.
ELEGOO 回复2026-05-19
Dear customer,
We're sorry for the poor packaging and the damage to the filament boxes and cardboard spools. We've sent you an email to learn more and offer assistance. Thank you for giving us the chance to improve — we truly appreciate your feedback.
Best regards,
ELEGOO Team
Order arrived in two parts without any explanation.
Half the order arrived well after the initial delivery without any communication about why. No copy of the order was in the shipment to confirm everything.
ELEGOO 回复2026-05-18
Dear customer,
We apologize for the confusion and inconvenience caused. While we aim to ship items together whenever possible, depending on product availability or shipping requirements, items may arrive separately — and you should receive an email notification for each shipment.
We have sent you an email to learn more and hope to improve your experience. Thank you for your understanding.
Best regards,
ELEGOO Team
Terrible customer service and lack of respect for your customers
Terrible customer service, charging Australian $139, and then the shipping taking over a week to get here when I could have gone to jaycar down the road to get one last week. And then when I get points as compensation my account in no longer available. Great work not
ELEGOO 回复2026-05-18
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the issues you've experienced with our product and fully understand your frustration. Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.
Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team
Ordered 24kg of "Grey" ABS-Like v3.0 Plus...only received 8 "Beige"....terrible customer service!
ELEGOO 回复2026-05-18
Dear customer,
We're sorry to hear about your experience.
We see that a support ticket is already in progress — rest assured, we will follow up closely and resolve this to your full satisfaction. Thank you for your patience.
Best regards,
ELEGOO Team
Good quality product easy ordering process. The only issue was that that case fan fell off in transit and I had to take the back off to reinstall the fan. Fortunately it was a fairly easy fix. The Centauri 2 is the first 3d printer I have owned/used and I have already had great success.
Well it took quite a long time but just released it believe it or not I had not a problem installing every piece understanding how to load generic filament was another story but after a little revision I worked it out other than that maybe a guide on how to get filaments to flush together so that they don't split apart when doing multi-coloured would be helpful we also need the cancer button for multiple items desperately
I didn’t get the product I ordered. When I contacted customer service, I got a “we’re looking into it” response. Been almost a week and haven’t heard back from anyone. Given that returns must be within 14 days to receive a refund, I figure they are just waiting it out. Oh well, I learned
ELEGOO 回复2026-05-18
Dear customer,
We apologize for any inconvenience. We see that a support ticket is already in progress. Our latest reply is awaiting your response — please check your email (including spam folder).
Best regards,
ELEGOO Team
I haven't received my complete order, just the printer and the wash and cure. It's impossible to know where the rest of the order is
ELEGOO 回复2026-05-18
Dear customer,
We apologize for the delay. We see that a support ticket is already in progress — we are actively investigating with the carrier. Thank you for your patience.
Best regards,
ELEGOO Team
I was told by grok this was superior to Bambu HF but unfortunately it seems it can’t be printed at rapid 166% speed. After doing more research I realize it is not rated for such which was a bit of a bummer. It’s seems the layers don’t adhere, it could be settings related but too many failed prints to say. I dried in sunlu s4 and ams pro and it seemed to make better at regular speed but then gave issues at 124% on both h2d and h2s. For basically same price I’m not entirely impressed by the minimal savings but huge loss in time.
ELEGOO 回复2026-05-15
Dear customer,
We're sorry the filament didn't meet your expectations. We've sent you an email to learn more and hope to improve your experience. Thank you for your feedback.
Best regards,
ELEGOO Team
Terrible support model. My CC 1 worked amazing until it started messing up. It’s still under warranty so I created a work ticket 4/30 #585672 and have done every troubleshooting they’ve asked me and haven’t received any parts and they stopped replying to me.
ELEGOO 回复2026-05-15
Dear customer,
We're very sorry for the frustration. Our latest reply to your ticket (#585672) was sent on May 14th. Could you please check your inbox and spam folder? We will continue to follow up on your case. Thank you for your patience.
Best regards,
ELEGOO Team
Printer is great. The cloud service is unstable. Loses connection all the time making the printer go offline and unable to access through the matrix app. When it’s down I cannot print anything either unless I switch to LAN only.
ELEGOO 回复2026-05-15
Dear customer,
Thank you for your honest feedback, and we're sorry for the unstable cloud connection. We have sent you an email to learn more and offer assistance. Thank you for your understanding.
Best regards,
ELEGOO Team
The PLA cf isn’t as described, the label on the side just says PLA black, no mention of cf ( carbon fibre) complete ripoff, the CF is the main reason I bought the kit. I think I will stick to AliExpress who have a simple and easy refund method. Very disappointed. Elegoo replied that only black was advised which is correct, if you read the fine print. It is easy to misinterpret the website page as it displays PLA-cf. Expectations mismanaged.
ELEGOO 回复2026-05-12
Dear customer,
We're sorry to hear about your disappointment. The Accessory Kit for Centauri Carbon includes one roll of black PLA filament, as clearly stated in the product details. Please review our refund policy for more details: https://elegoo.com/pages/refund-policy
Best regards,
ELEGOO Team
Dear customer,
We apologize for the delay. We see that a support ticket is already in progress — we are actively investigating with the carrier. Thank you for your patience.
Best regards,
ELEGOO Team
I bought a Centauri Carbon as they promised during it's launch, that it will be capable for multi colour print.. a year passed, and they kicked off a new version of the printer, which can do it, but not the old version I have.. they offered a small discount from the new printer's price if I want to upgrade to it.. after that, no way, I will recommend to anybody to buy any product from them
ELEGOO 回复2026-05-15
Dear customer,
We sincerely apologize for the frustration and disappointment. The multi‑color upgrade (CANVAS) for Centauri Carbon is now available for pre‑order. Please feel free to place an order if you still need it. Thank you for your patience and support.
Best regards,
ELEGOO Team
Asked for a review if their products 2 weeks after ordering amd they haven't shipped yet
ELEGOO 回复2026-05-12
Dear customer,
We sincerely apologize for the delay. We are actively investigating with the carrier and will email you the latest updates as soon as possible. Thank you for your patience.
Best regards,
ELEGOO Team
