ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
以上内容由商家自行提供，未经平台核实。ELEGOO（elegoo.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 973 条用户评价，属于爱好与工艺品分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 90% 的差评；评价主要围绕产品、质量、使用体验。数据最后更新于 2026-10-24。
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional print quality of the items and the extremely reliable, fast delivery services that consistently exceed expectations. Many consumers find the advanced 3D printers and various filaments very easy to use right out of the box and securely well-packaged upon arrival. However, some customers also noted frustrating issues with defective hardware, unexpected software bugs, and machines breaking down shortly after basic use. A few other people experienced annoying delivery delays, exceptionally long waiting times for specific accessories, or tangled filament spools straight out of the box.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。The Jupiter 2 I purchased arrived with two problems: one involving the resin vat, and another involving the resin dispenser sensor.
Dear customer, We apologize for any inconvenience. We see that a support ticket is already in progress. Our latest reply is awaiting your response — please check your email (including spam folder). Best regards, ELEGOO Team
Trash printer, trash cs, don't email me again
Dear customer, We sincerely apologize for your disappointing experience. We respect your wish not to be contacted, and we will continue working to improve our products and service. Thank you for your feedback. Best regards, ELEGOO Team
Good overall printer. Delivery was fast and free. Hassle free start and of high quality. It does need a few software changes to make it great. It freezes on a pause (M600). Even when it is implemented in the Elegoo slicer making it pretty hard to add captive nuts or magnets to your prints. But hopefully there is a fix soon.
Dear customer, Thank you for your honest feedback and kind words about the printer. We understand the issue with M600 pauses and will actively work on improvements. Your input helps us get better — thank you! Best regards, ELEGOO Team
The Elegoo Cenaturi Carbon is just a great machine. My 3-star tate is just because the shipping. It took around a week to receive my orden from Germany to Spain. If you could improve the shipping experience or find another courier, it would be just great.
Dear customer, We're sorry that the shipping time did not meet your expectations. For orders shipped to Spain, the normal delivery window is 5–9 business days. We appreciate your feedback and will continue to improve our shipping experience. Thank you for your understanding. Best regards, ELEGOO Team
I took my printer apart to do the canvas upgrade to come across wires not solder on my cooling fan. They part team reached out and now sending me my fan hopefully and 10 to 20 days so I can put my printer back in my print farm
Dear customer, We're truly sorry for the missing solder on your cooling fan and the long wait for a replacement. Thank you for your patience and for giving us the chance to make it right. We will continue to follow up on your case until it's fully resolved. Your support means a lot to us. Best regards, ELEGOO Team
Printer broke and with some emails they quickly sent replacement parts hopefully that solves my issue thanks elegoo support 🙏
Product-wise, 5 stars; customer service, 1 star(created a ticket, never got a reply, had to get help in Discord).
Dear customer, We apologize for any inconvenience. We see that a support ticket is already in progress. Thank you for your patience, and we're committed to making things right. Best regards, ELEGOO Team
Everything for the new Canvas unit came well packaged. My only complaint is I wish the qr code on the instructions was to the how to video. I follow things like that better than a paper book. So I went online and found a video of someone putting it together which I like more. As I didn’t want to mess something like this up since I was replacing electronic items.
I did not hear back from support, and due to lack of response I repeated all previous steps and was able to re connect and begin printing again, however I continue to have issues with the printer connecting to my laptop through wifi
Dear customer, We're sorry to hear about your experience. We see that a support ticket is already in progress — rest assured, we will follow up closely and resolve this to your full satisfaction. Thank you for your patience. Best regards, ELEGOO Team
I’ve been waiting for weeks for support. Verification of products before shipping would be appreciated.
Dear customer, We're sorry to hear about your experience. We will continue to follow up on your case and improve our process. Thank you for your patience. Best regards, ELEGOO Team
Delivery was prompt. I was disappointed that resin with a 2-year shelf-life was already 5 months old when delivered.
Everything arrived much quicker than I expected. My only issue is that I included a 4 pack of "random" filaments in the order along with my (4 color) printer. Random, apparently, means black and only black, which is a bit frustrating.
Dear customer, We're sorry to hear about your experience. We've looked into this and see that you already have a support ticket open with our team, and they are actively following up on your case. Thank you for your patience, and we're committed to making things right. Best regards, ELEGOO Team
I would like to initiate a return of the screwdriver that I find lacking in two important features. I have emailed, but no reply yet
Dear customer, We apologize that the screwdriver did not meet your expectations. We've checked and confirmed that your case is already being handled. Our team will follow up on your return request promptly. Thank you for your patience. Best regards, ELEGOO Team
New to this 3d printing this unit is fairly easy to use. Little confusing with setting up the right slicer for use with the CC2 but figured it out. I love the value for the price.
Fairly easy checkout policy. Products where clearly defined. We have purchased multiple printers for our dental lab. We have confidence in the saturn4 and saturn 4 Ultra. Basically plug n play. A live person for support would be great.
I ordered the Elegoo Saturn 16K Ultra along with some resin and accessories on May 6th. While I know Elegoo makes fantastic products, their choice of couriers is severely hurting the customer experience. My order was split, and Yodel only delivered the resin bottles. They claimed I wasn't home for the printer and accessories, but never contacted me to reschedule. When I reached out, Yodel expected me to travel 13 miles to their Waltham Forest depot to collect a massive, heavy 3D printer that I had paid to have delivered to my house. Elegoo's customer support tried to help, but initially echoed the suggestion that I just go get it. After a lot of back-and-forth, they finally agreed to switch the courier to DPD. Unfortunately, DPD wasn't much better. Last Friday, a DPD driver dropped off a resin strainer at my door, but then immediately sent the rest of my order to a local pickup point 5 minutes away—with zero attempt to actually deliver the main boxes to my house while I was sitting inside waiting. Today, the exact same thing happened with the remaining accessories, except this time they dropped them at a collection point 30 minutes away. Buying a 3D printer should be straightforward, but this has been an exhausting, stressful hassle. Elegoo's couriers are not great and they desperately need to sort out their UK shipping partners. Just look at the lowest star rating, most is about courier service not prodct
Dear customer, We are truly sorry for the trouble caused by the courier's failed deliveries and the inconvenience of having to travel far to pick up your printer. We understand your frustration. Please know that a support case is already in progress, and we are actively communicating with the carrier to find a better solution. We will follow up until you are fully satisfied. Thank you for your patience. Best regards, ELEGOO Team
Terrible costumer service had to order the piece I needed even though I asked multiple times for the said piece and obtained 2 completely different pieces
Dear customer, We sincerely apologize for the poor experience and the incorrect parts you received. Our team is actively following up on your case. Please keep an eye on your email for updates. Thank you for your patience. Best regards, ELEGOO Team
So I received the Neptune 4 Max. Assemble and power on, but power supply has issue and will not power on. I did some trouble shooting and found the psu was tripping the overload circuit on startup. I described the issues as well as the fact that the psu says 400 watts on label, but psu circuit board clearly states 360 watts. Most community help boards say that the factory 400 watt psu is under powered for the large heated bed and causes issues. I relayed all of this info to elegoo. Offered to have them send 450watt psu and I would install at no cost. Now they want me to disassemble and ship back the printer and they will ship a replacement. Costing me a lot of extra time and expenses.
Dear customer, We're sorry to hear about your experience. We see that a support ticket is already in progress — rest assured, we will follow up closely and resolve this to your full satisfaction. Thank you for your patience. Best regards, ELEGOO Team
共 973 条符合条件的评价
