ELEGOO

MLS美国 · 写过 1 条评价 · 体验于 2026-04-11 · 发表于 2026-05-11

BUYER BEWARE!

BUYER BEWARE!! I dont recommend purchasing from Elegoo or anyone affiliated with them. Although they offer a warranty, they do not honor it. We purchased the new GigaStorm 3D printer, but only one plate functions sometimes and we have had to recalibrate and re -level it manually after every attempted print. Responses to all communications have been extremely delayed by both emails and texts. When we finally do receive a responce its inconsistent or unhelpful. Despite spending almost 3000 on this unit, we have faced ongoing issues for almost a month or more. Our attempts to return the product from week one have been met with repeated requests for photos, rather then meaningful support. We were finally promised a phone call to get setup for two weeks now, but no one has contacted us. Communication has been limited to automated messages, or complete silence. Will have lost over 100 dollars in PLA alone, and thats not counting the broken parts we need replaced. We recommend purchasing a 3D printer locally in the US, and avoid Elegoo. We plan to follow up this week to Social Media and the Better Business Bureua. We will continue to warn everyone through all the social media platforms.

Delivery time is pretty long

Catastrophic failure at 6 months

Catastrophic failure at 6 months — ELEGOO refuses refund despite EU consumer law Body: I purchased an ELEGOO FDM printer through eu.elegoo.com. The machine is less than six months old. It was always operated with original ELEGOO filament, standard slicer settings, no hardware or firmware modifications whatsoever. Within the first months of ownership, I experienced multiple printing failures: unexplained print detachments from the build plate, inconsistent extrusion, and other defects — all under normal operating conditions. Then came the catastrophic failure. I started a print normally and later discovered a massive "blob of death" had formed around the entire printhead assembly. Molten filament had encased the internal wiring, sensors, and surrounding components. This is not a routine clog — the damage has probably affected internal electrical parts of the machine. ELEGOO's response was to offer a replacement printhead/extruder assembly. In their own words, this was meant to "restore the printer to working condition" and "simplify the troubleshooting process." They simultaneously claimed the issue was "more closely related to operational factors during use" — without providing any evidence to support that claim. When I requested a full refund, they stated they were "unable to provide a return/refund solution beyond the applicable return period." Here is what EU consumers should know: ELEGOO's internal return period has nothing to do with your legal rights. Under EU Directive 2019/771 and Spanish law (Real Decreto-ley 7/2021), new consumer goods carry a mandatory legal guarantee of up to three years in Spain. For any defect appearing within the first two years, it is legally presumed to have existed at delivery — the seller must prove otherwise, not you. This right cannot be overridden by any company policy. Despite citing these laws with specific articles, ELEGOO has not acknowledged these rights and has not agreed to a refund. The case remains unresolved after 5 mails. I am now preparing a formal complaint with the European Consumer Centre (ECC-Net) and the local consumer protection authority in Spain. I would advise any EU-based buyer to be aware of this before purchasing from eu.elegoo.com. The product may work fine — but if it doesn't, be prepared to fight for the rights that EU law already guarantees you. Continuación de mi reseña anterior sobre el fallo catastrófico de mi impresora ELEGOO (comprada en eu.elegoo.com, menos de 6 meses de uso, unos 300 €). Tras semanas de intercambio formal, esto es lo que ELEGOO ha ofrecido: 1) Dos departamentos contradiciéndose por escrito: Customer Support dice que el fallo es "por uso" (sin pruebas) y me cobra envío y tasa de reposición. After-Sales me ofrece, en paralelo, sustitución completa de la máquina — es decir, reconoce el defecto. 2) Cuando rechazo la sustitución y exijo reembolso íntegro, me responden con un "gesto comercial de buena voluntad": reembolso parcial descontando "el periodo de uso". Esto es jurídicamente inadmisible. El TRLGDCU (arts. 119 y 119 quater) y la Directiva (UE) 2019/771 obligan al reembolso íntegro dentro del periodo de garantía. Llamar "buena voluntad" a una propuesta ilegal no la convierte en legal. 3) ELEGOO invoca su "política de devoluciones" interna como si pudiera prevalecer sobre la ley europea. No puede. Los arts. 82, 83 y 86 TRLGDCU declaran nulas de pleno derecho esas cláusulas. El art. 14(2) de la Directiva 2019/771 es claro: todos los gastos de devolución son del vendedor. 4) Menos de 6 meses de uso = la carga de la prueba es del vendedor (art. 121 TRLGDCU). ELEGOO no ha aportado ni una sola prueba de mal uso. El problema de fondo: estoy dedicando docenas de horas y correos jurídicamente fundamentados para que ELEGOO cumpla con derechos básicos del consumidor europeo, por un producto de 300 €. La mayoría de los consumidores tira la toalla mucho antes. ELEGOO cuenta con eso. El caso se está escalando en paralelo al CEC España, a la Dirección General de Consumo, a la OMIC y, si es necesario, al Procedimiento Europeo de Escasa Cuantía. Si compras en eu.elegoo.com y algo falla: prepárate para conocer la ley, citarla y exigir lo que ya te garantiza por defecto. Actualizaré cuando se resuelva.

I have never had more problems with any…

I have never had more problems with any filament than with your PETG Pro. The stringing is absurd, especially on support trees. If this is a bad filament design, stop selling it. If it is settings, then you should publish a set of parameters for use in other maker's printers. I have bought dozens of rolls from you, but it is unlikely that I will do so again; especially after searching for your PETG Pro on the internet. So many say the same thing.

Shame. Its too stupid

I ordered my printer 2 weeks ago. I noticed that my adres in my google pay account was false. Not the wrong adres but it was somehow not an existing adres. I tried contacting elegoo several times, i tried contacting DHL deutsland en DHL netherlands to inform what the correct adres is. my printer stil went return to sender. HOW? Id rather spend more money on an other brand just because its too stupid.

Poor customer service…

Trying to.get support as my machine is not working when I changed the nozzle. Support is not helping and now I have a paper weight. Better service would be nice.

Stupid fool

The printer was a pile of junk it came with more software problems than I could count hardware issues and the firmware must have been in its beta time the support was nonexistent at best and trying to actually get some help was impossible I feel like I took $500 dollars and flushed it down the toilet, the printer is now outback on the trash pile and I have given up all hopes of ever 3D printing in my life time

The instructions are incredibly…

The instructions are incredibly useless, there are tools the use of which is not explained. It's not easy for people without experience to use the printer.

I purchased the Canvas and did not…

I purchased the Canvas and did not received an estimated delivery date. I am not saying you need to give an actual delivery date at time of order BUT an estimate, like, expect shipment notification on (some month)?

Delivery great but... I did not knew for specific printplates for filaments...

I HAD A NOT GREAT TIME WITH MY PRINTER. SOO I WATCHED A FEW VIDEOS AND DISCOVERED THE PROBLEM BY MY OWN. I AM GLAD FOR YOUR PRODUCTS BUT I WOULD PERSONALY NEED AN ELEGOO TUTORIAL VIDEO FOR SPECIFIC PRODUCTUSAGE. OVERALL I DO SAY THAT YOUR PRINTPLATES ARE AMAZING.

I want to return one device out of a…

It was resolved in an acceptable way. Thanks I want to return one device out of a quiet big order and got an answer with really customer unfriendly conditions regarding return policy.

Elegoo Mars 5 & Jupiter

I bought this as a birthday present for my husband. He has an elegoo filament 3d printer so I thought this would be great as another option. Price wise for starting out is was pretty reasonable. Straight off the bat he wasn't impressed with how little info is given with the products. Mars 5 resin printer and Jupiter wash and cure. They also included eu plus rather than UK! Very little instructions on how to set up and maintenance of the machines and how often you need to replace items. (Fep film etc) He's printed a few things and it already has to be changed. Less than a week old! The wash and cure machine has no definitive instructions. Chat gpt and reddit were the saviors for this. Apart from that there's not much to complain about. There is a knack to getting a print perfect but it's the little details that make this difference from a filament printer. He rates it 4 stars. Didn't have to use customer service so can't give any info for that!

SOUL HOOLIGAN加拿大 · 写过 5 条评价 · 已认证 · 体验于 2026-04-13 · 发表于 2026-05-07

This company continues to put out sub…

Untested products sold with fraud claims of function When their products consistently arrive broken and without the promised peripherals, they say "on the way" then discontinue the items and literally tell customers to just "buy the new version". Terrible customer service that can't or won't support any products without asking customers to do the entire job fixing their broken items while they refuse to take back faulty products arriving damaged over and over. It also takes a minimum of 15 emails consistently to get them to tell you they won't be able to help. They offered us a coupon that isn't enough for a bottle of resin after 5 yrs of getting ZERO support from Elegoo. Absolutely a criminal company, and we'll never use them again after 5 yrs of them completely failing us on all levels.

I have not yet received my order

I have not yet received my order. The UniUni delivery replied to my inquiry telling me to be patient and that a third party delivery company was in possession of the package. I am still waiting……

Let down by delivery.

On the whole the ordering process was good, but was let down by the delivery. The notification of the delivery date came on the morning of the delivery and I did not see it in time. The tracking then stated that the parcel was delivered and awaiting collection at the delivery point. Unfortunately, there was no indication of where the collection point was nor who the courier was. I could not find a contact telephone number for Elegoo so I submitted an enquiry form. This was acknowledged and a promise to investigate made but I have yet to receive any further information. In the meantime I went round all the possible collection points I knew and found the consignment at the local Post Office. Fortunately they let me collect it without any paperwork other then my ID.

Mats Ericsson瑞典 · 写过 5 条评价 · 已认证 · 体验于 2026-04-21 · 发表于 2026-05-06

You sell your services good, but the delivery does not come.

You sell your services good, lifetime warranty, sounds good but means, not so much. I am new to the printing in 3D. I had an problem, for months, both my resin printers wereidling, both made a terrible sound when starting to print, and the printing stoppet. I asked for help, but the help was not useful, sending a link to a video showing how to level, and wanting me to record videos for them to analyse, i sent some, but i am limited to not send a e-mail with video of max. 32 mb, but i percevered on my own, the levelling card, became damaged and useless. I thought on my own again, tried after many tried, to level the resinrinter with only a sheet of brass plate, 0,10 mm thick, and with very tight fit. This was the solution for my problems that i have had for Moore than 4 months! The support should have notice that this is a common problem, it became obvious when I went on chat groups, lots of people had the same issue. I adwised the of how i solven the problem. I solved it by my self, support was not engaged, you may save your cost for support personell, by 100%. They are not producing anything, so why keep them?

Not Suitable for EU Workplace Compliance!!

I am very happy with the product, but very disappointed that I cannot purchase resin material from Elegoo. The company does not provide the resin material with a Material Safety Data Sheet (MSDS) compliant with European regulations, as it is not available in the required local national language and is provided only in English. As a result, my company cannot accept it, and our HSE manager has prohibited any further purchases of this material from them.

I've never had an issue with an order

Quick and effective shipping every time I've ordered, usually at reasonable prices.

Poor communication

Poor communication. Tells me my printer is in the way but doesn’t actually pass it on to the delivery company… Also lies about sales.

I like it so far

I like it so far. Just having trouble with bed adhesion. Large build platform fast printing