ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional print quality of the items and the extremely reliable, fast delivery services that consistently exceed expectations. Many consumers find the advanced 3D printers and various filaments very easy to use right out of the box and securely well-packaged upon arrival.
However, some customers also noted frustrating issues with defective hardware, unexpected software bugs, and machines breaking down shortly after basic use. A few other people experienced annoying delivery delays, exceptionally long waiting times for specific accessories, or tangled filament spools straight out of the box.
The configuration software is terrible and constantly being challenged with authentication is very annoying, the printer is mechanically awesome but the software UI is really really terrible
ELEGOO 回复2026-04-27
Dear customer,
Thank you for your honest feedback. We sincerely apologize for the frustrations caused by the software and authentication process. We will review and work on improvements. Thank you for helping us get better.
Best regards,
ELEGOO Team
Fast easy shipping
Easy to setup apart from the 2 tiny screws for the 4 filament chamber on top bit of nightmare with cable in way maybe screws should be in front.
I would like to express my disappointment with the order I received of 5 pieces of filament. The delivery was made at relatively short notice, which initially left a good impression. Unfortunately, however, the condition of the parcel on receipt was extremely unsatisfactory. Upon receipt, it was apparent that the packaging was badly deformed and had visible external damage. However, I assumed that the contents might have been preserved. On opening, the inner rolls were also found to be damaged - crumpled and in places torn. I even had to rewind one of the rolls entirely by hand, which is unacceptable for a new product.
I note that the quality of the material itself is reasonably good and comparable to that of other higher priced brands. However, the condition of the delivered goods and the lack of adequate protection in transit significantly deteriorate the overall impression.
ELEGOO 回复2026-04-27
Dear customer,
We're truly sorry for the damaged packaging and filament. This is not the quality we expect you to receive. We have sent you an email to offer assistance — rest assured, we will follow up until this is resolved to your satisfaction. Thank you for your patience.
Best regards,
ELEGOO Team
200$ and let it in front of stranger see what happen
the pakage was left in front of the appartement complex door instead of a secure place or to let me pick it up to fedex office. now i have pay 200$ for nothing. my pacage was stolen.
ELEGOO 回复2026-04-27
Dear customer,
We're truly sorry for your loss and the frustrating delivery experience. We see that you already have a support ticket open — rest assured, we will follow up closely and work to resolve this to your satisfaction. Thank you for your patience.
Best regards,
ELEGOO Team
The tpu 95a I bought just strings heaps even after drying and doesn't print well on my p2s
ELEGOO 回复2026-04-27
Dear customer,
We're sorry to hear about your experience.
We've looked into this and see that you already have a support ticket with our team, and they are actively following up on your case. Thank you for your patience, and we're committed to making things right.
Best regards,
ELEGOO Team
Major consumable part not available on US Elegoo online store
I purchased a Centauri Carbon 2 and then visited your US online store to purchase additional consumables so that if anything were to happen my printer wouldn't be down for long. I purchased the Elegoo Centauri Hotend All-in-One kit (comes with three nozzles), extra extruder gear, and other parts. My hotend snapped about three weeks ago and I went to swap out the part only to find out that the hotend kit doesn't come with the wires or rubber boot. Your website says it's compatible with my CC2. The packaging even says in two different locations that it's compatible with the CC2. I reach out to Elegoo support and am told it's not compatible despite me looking at the product in my hand saying it's compatible. Customer service does a bad job at looking at the information I provided them (pictures, etc.) and essentially tries to put the blame on me. To make matters worse the part isn't even available on their US store website. It's a consumable part!!! How? If you need the part, you need to reach out to them, get a quote, then paypal them so they can ship it to you. A consumable part!!! This is ridiculous. This will be the last Elegoo I buy as my next printer will be from another company. The CC2 works great but the customer service is not good at all. I had to fight with them to send me a hotend for free and ordered a second hotend as a backup. It's not my problem that your website team didn't put the correct product descriptions on the website.
The biggest issue is how a consumable part (the most important one at that) isn't even available to purchase on the US website. In addition to that I've read other online discussion threads on how this company has screwed over CC1 users with promises they didn't/couldn't deliver.
ELEGOO 回复2026-04-27
Dear customer,
We sincerely apologize for the confusion and frustration. We are re‑reviewing your support case to ensure it is resolved to your satisfaction. Thank you for bringing this to our attention, and we will work hard to improve both our product listings and service process.
Best regards,
ELEGOO Team
Wellp when you order filament, its not box in box. They just stack infinite filament boxes, with no other packaging, this makes the boxes not usable for storing your filament.
They are using the wrong postage service!
I'm absolutely disgusted. Hundreds of pounds of equipment were left at the bottom of my block. No one rang the bell or knocked on my door. My parcels were basically dumped in the most convenient place for the driver. Anyone could have taken them! They were not even left outside my door.
ELEGOO 回复2026-04-24
Dear customer,
Thank you for taking time to leave your review.
We're truly sorry for this experience and completely understand your frustration. We have sent you an email to learn more and offer our help. Please check your inbox. Thank you.
Best regards,
ELEGOO Team
I have received the main purchases Mars 5, mercury XS bundle, the marsmate. but i have not received the items that were shipped via third party, and am not getting any response from their customer support.
ELEGOO 回复2026-04-27
Dear customer,
We apologize for the delay. We have sent you an email to learn more and offer our help. Thank you for your patience.
Best regards,
ELEGOO Team
Would be a definite 5 star rating except I've had to wait a long time for my full order to be delivered. Still waiting! The printer works well. 20 hours of printing with no problems. One synchronization problem which took a day to figure out. Good product, at a great price.
got the printer thru fedex, the washer thru amazon, and the resin finally showed up a week later. this was because there is NO USPS to my home. resin was returned to china, but i got a 2kg bottle in return, via ups.
i would have given 5 stars if you just shipped it all together, so i did not have to wait a week for the resin, to use a 600$ piece of equipment. just fedex it all next time.
This is my experience for Elegoo Centauri Carbon 2. Placed the order on April 5th, received it on April 10th with minimal trucking. Experiencing problem at April 18th. Troubleshooting for a couple days because it’s intermittent. Experienced it again for a 9 hrs print on 22nd makes me wants to change the nozzle cause it feels like the nozzle is clogging. Take out the hotend found the hotend’s heating wire is broken. I decided to return, because many reasons( PHONE APP PROBLEM, LACK OF RESOURCES, SLICER APP COULDNT CONNECT TO THE PRINTER AFTER AN UPDATE, SOMETIMES WORKING CAMERA)
And they provide different return policy for there own website and Amazon which is crazy.
ELEGOO 回复2026-04-24
Dear customer,
We sincerely apologize for your frustrating experience. Please understand that return policies may vary between different sales platforms. We see that you already have a support ticket open — rest assured, we will follow up closely and work to resolve the issue to your full satisfaction. Thank you for your patience.
Best regards,
ELEGOO Team
The absolute worst company to deal with. They sent a $3000 printer out with a shady courier and it got lost. They did the same with the second printer and another shady courier and it's lost again.
No tracking and no contact number is given.
Ridiculous. Waiting now for 3 months.
ELEGOO 回复2026-04-23
Dear customer,
We sincerely apologize for the ongoing delivery issues and frustration you've experienced. We see that a support ticket is already in progress — rest assured, we will follow up closely and work to resolve this to your full satisfaction. Thank you for your patience.
Best regards,
ELEGOO Team
Great purchase experience. Delirevy a little bit slow but packaging and protection of the product were great. Quality of the service is really good.
Recomended 100%.
no chance of returning a product even when its not used :) and we learn again always use Amazon to be protected as customer
ELEGOO 回复2026-04-22
Dear customer,
We're sorry to hear about your experience. For non‑quality‑related returns, unopened or open‑box items can be returned within 14 days of receipt, with a restocking fee (5% for unopened, 15% for open‑box) and the customer is responsible for return shipping charges. Please refer to our official policy: https://elegoo.com/pages/refund-policy
We have also sent you an email to offer further assistance. Thank you.
Best regards,
ELEGOO Team
Spent thousands of dollars and can’t get a simple reply for help. Would not recommend.
ELEGOO 回复2026-04-22
Dear customer,
We're sorry to hear about your experience.
We have now sent you an email to offer assistance — please check your inbox. Thank you.
Best regards,
ELEGOO Team
Poor hardware, poor software, worse customer support
I purchased an elegoo saturn 4 16k around 9 months ago.
Initially I was quite pleased with the quality of the prints when they worked, assuming the failures were due to my inexperience with resin and the early stage slicing software.
Cut to now and its apparent it arrived with significant flaws. I am still getting build issues, the prints wont adhere to the base plate and each attempt results in basin tank film punctures.
Turns out they sent me a warped base plate. Light can clearly be seen unevenly across its surface with a metal ruler and support have confirmed.
Only they wont replace it as they decreed it wear and tear... I also discovered the "auto-level" feature is a complete lie. It doesnt auto level at all.
Its been a couple weeks into the customer support process now and they've acknowledged several in warranty faults but want me to pay to fix it.
To make matters worse they know prints result in punctures and resin flooding but keep trying to get me to print a test print that the printer simply refuses to print. Nor will they reimburse me for resin or tank film.
3 Weeks into the support process and they are still getting me to format usb sticks, try different usb sticks yet the damn thing wont print.
I would advise caution using this company as so far everything they have sent me has been faulty yet they take no responsibility for it.
ELEGOO 回复2026-04-22
Dear customer,
We're truly sorry for your frustrating experience with the Saturn 4 Ultra 16K and our support process. We understand how disappointing this has been. Please know that we will continue to follow up on your support ticket and work hard to reach a resolution that meets your satisfaction. Thank you for your patience.
Best regards,
ELEGOO Team
The Centauri Carbon prints Pretty well and is quite fast, however, the one major selling point for me was the promise of multi-color printing. Now Elegoo has replaced this machine with the Carbon 2. If affordable, multi-color printing is not made available for this Printer, I will never buy An Elegoo product again. There are other affordable multi-color printers on the market to choose from. I hope Elegoo can show that my purchase was worth it.
ELEGOO 回复2026-04-22
Dear customer,
Thank you for your patience. The multi‑color system for Centauri Carbon 1 will be released soon — we truly appreciate you giving us a little more time. Your support means a lot.
Best regards,
ELEGOO Team
The shipment was broken up into several deliveries, which I was warned about on the website, and itself wasn't a real problem. The real problem was that I couldnt adequately track them. The tracking was too vague and not kept up with enough granularity.
That said, everything arrived in good condition.
