ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional print quality of the items and the extremely reliable, fast delivery services that consistently exceed expectations. Many consumers find the advanced 3D printers and various filaments very easy to use right out of the box and securely well-packaged upon arrival.
However, some customers also noted frustrating issues with defective hardware, unexpected software bugs, and machines breaking down shortly after basic use. A few other people experienced annoying delivery delays, exceptionally long waiting times for specific accessories, or tangled filament spools straight out of the box.
Ordered 10 Elegoo ABS Like 3 Pro resins. Nine were correct but one was only the standard not the Pro. Emailed Elegoo store to raise the is sue and they stated if l wanted the correct resin, they said I could return the incorrect one at my cost for postage, and a I would also have to pay a restocking fee, all despite the fact it was their mistake sending me the wrong resin. The resin they sent was also $10 cheaper but they won’t refund that either. Not a trustworthy company to buy from.
ELEGOO 回复2026-08-05
Dear customer,
Thank you for taking time to leave your review.
Sorry that you have issue when using our product. We are following your issue and please do not worry, we will follow up the issue until solved.
Sorry for any inconvenience caused to you by this order. Thanks and have a nice day.
Best regards,
ELEGOO Team
My experience with Elegoo has been very bad.
Customer service is not working. I sent several emails and I did not get any reply.
This is very frustrating, especially when you need help with a product. A company should not ignore its customers.
I hope you improve this soon.
ELEGOO 回复2026-04-16
Dear customer,
We sincerely apologize for the late response to your emails.
We have since looked into the matter and confirmed that the issue has been resolved. We are continuously working to improve our customer service.
Thank you for your patience and understanding.
Best regards,
ELEGOO Team
I bought for my son’s birthday. Won’t work, contacted customer service and all I heard back was for a review. Do not recommend
ELEGOO 回复2026-04-16
Dear customer,
We're sorry to hear about your experience.
We've looked into this and see that you already have a support ticket open with our team, and they are actively following up on your case. Thank you for your patience, and we're committed to making things right.
Best regards,
ELEGOO Team
Love the century carbon and Saturn 16K, but just after one month the extruder bent out of place and I have to replace it with little knowledge. I’m waiting to get it fixed so that’s disappointing. And I have the Elegoo Saturn 16K to which no successful prints still after 4 attempts. I need on both of them.
ELEGOO 回复2026-04-16
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
Got a second printer recently and have been very happy with the products and services so far. I do hope they keep innovating and come out with a great multi head or nozzle machine like the competition.
Good selection of filaments, it would be great to order 10 kg of filament at a wholesale price, but in different colors—not just one color like we have now.
Ordered the carbon 2 Easter package was shipped on the 31st of March it was supposed to come with four rows of Easter colored filament they were shipped separate I got the printer in two days by FedEx. The printer is nicely made, and the webcam inside makes it nice to watch prints when you're not near the printer.
I will add that you need a large stable table for the printer as it does produce a lot of shaking from the motion of the print head.
ELEGOO 回复2026-04-16
Dear customer,
We sincerely apologize for the frustration this has caused.
We see that a support ticket is already in progress — rest assured, we will follow up closely and make sure this is resolved to your satisfaction.
Thank you for your patience.
Best regards,
ELEGOO Team
Good price, excellent postage speed, great range of filaments to choose from, all rolls were great, except one. One bag had a tangle before I even opened it I could see it through the plastic so I sent photos to customer support but they just said that happens sometimes sorry, try to untangle it or re spool it.. which of course I cant do... no offer to replace or refund etc which was a little disappointing. But all the rest have been great and print really well and i can use the roll with the slight tangle i just have to watch closely while printing with it.
I have been purchasing from you for a very long time and have always trusted your service. However, recently I have experienced several issues that are quite disappointing.
Although the spools do come in their own individual boxes, they are no longer placed inside a larger protective box. Instead, they are shipped individually, wrapped excessively with tape, which is not appropriate for proper protection during transit.
Additionally, my most recent order has not been fully delivered. One part of the order arrived about a week ago, while the remaining part has still not arrived, with no clear update.
I would appreciate your immediate attention to these issues, as this situation does not reflect the level of service I am used to from you.
ELEGOO 回复2026-04-15
Dear customer,
We're truly sorry to hear about your recent experience — especially as a long‑time trusted customer. We've sent you an email to offer further support and will continue to follow up until this is resolved. Thank you for your patience.
Best regards,
ELEGOO Team
Disapointing customer experience (but still fundamentally a great printer - shame we wont get multi-colour update).
Rapid delivery and a great product for single colour printing but device was immediately discounted after purchase so we paid about £80 more than we should have (Centurai Carbon). The device was also marketed as having the 'future capability' of multi-coloured printing, however they have subsequently released a new model with multi-colour capability and this now looks unlikely to be an option for buyers of the original Centurai Carbon - so essentially mis-selling of product.
Also had an issue with the Elegoo silk-PLA consumable which should appear metallic silver when printed but is in fact just grey with a very slight sheen definitely nothing like silver. (the silk-gold is a much better one and the silk white is also good).
ELEGOO 回复2026-04-14
Dear customer,
Thank you for your honest feedback. Please rest assured that the multicolor upgrade for the original Centauri Carbon is still planned — we will share details as soon as it's ready. Regarding the Silk PLA, we hear your concern and will verify and improve the formula. Thank you for your support and patience.
Best regards,
ELEGOO Team
Great filament, just not happy with cardboard spools, 2 of my 5 came out of the box bent in places, my AMS doesn't like that, so had to respool them onto plastic.
I love Elegoo printers, and generally I hear the support is great. I ordered a Saturn 4 from the site with "worry free" insurance. The parcel never showed up and the tracking showed it was being sent back to Elegoo for some unknown reason. Elegoo kept directing me to the "worry free insurance" and the worry free insurance kept directing me to Elegoo. I still haven't received a printer or a refund and I'm full of worry. It has really been a let down.
ELEGOO 回复2026-04-15
Dear customer,
We sincerely apologize for the delivery issue you experienced. Fortunately, we see that the matter has since been resolved. Thank you very much for your understanding and patience throughout this process.
Best regards,
ELEGOO Team
Filaments are fine but same color from different lot is not the same.
Also delivery time is too slow after the company changed shipper.
ELEGOO 回复2026-04-14
Dear customer,
Thank you for your feedback. We're sorry for the color inconsistency between batches and the delivery delays. We've already sent you an email to offer further support — please check your inbox. We appreciate your patience and understanding.
Best regards,
ELEGOO Team
Still have not received my 3kg spool of Rapid PLA+. Customer service has constantly insisted the shipping company has to admit they lost it BEFORE they can do anything. Strongly advise people to NOT do business with Elegoo anymore.
ELEGOO 回复2026-04-13
Dear customer,
We're sorry to hear about the delivery trouble. We see that you already have a support ticket open — our team is actively following up with the carrier to resolve this. Thank you for your patience.
Best regards,
ELEGOO Team
Have ordered screens three times now. NEVER RECIEVED ANY! every time they wait till 10 days after to respond to emails which makes it past the extra coverage time of seven days, which then also gets denied. Absolute scam artists...
ELEGOO 回复2026-08-05
Dear customer,
We are very sorry to hear about the issues you experienced with your screen orders and the delayed replies.
We would like to clarify that we never intentionally ignore our customers' emails. However, we do not have enough information from this review to identify your order and contact you directly.
If your issue remains unresolved, we kindly invite you to reach out to us through our official support page, so we can look into your case properly: https://www.elegoo.com/pages/contact-support
We value your feedback and hope to have the opportunity to restore your trust. Thank you for your understanding.
Best regards,
ELEGOO Team
I have ordered two 3D printers. One came in two days. Then ordered a second been waiting 2 weeks with really bad replies from Elegoo.
Basically been left with I have to wait for it to arrive! Has the excuse due to Easter bank holidays etc even tho I ordered it before then bank holidays.
Feels like a Scam my end as paid out for printer and not had anything arrive.
In future will take my business elsewhere
ELEGOO 回复2026-08-05
Dear customer,
We sincerely apologize for not being able to respond to your feedback sooner.
We are very sorry to hear about the delivery delay and the unsatisfactory replies you received from our support team.
Unfortunately, we do not have enough information from this review to identify your order and contact you directly. If your issue remains unresolved, we kindly invite you to reach out to us through our official support page, so we can look into your case and assist you properly:
https://www.elegoo.com/pages/contact-support
We value your feedback and hope to have the opportunity to restore your trust. Thank you for your understanding.
Best regards,
ELEGOO Team
3 out of the 10 spools I bought had tangles in them, making them unusable.
ELEGOO 回复2026-04-13
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
This is just my experience. There is a chance they will sell you a damaged unit at full price and expect you to repair it and do a full-time job for them. This brand is NOT beginner-friendly; the tech support is terrible, and they will ignore anything you have to say. The printer has notable firmware issues, and they have replaced important components from metal to injected plastic, giving the printer planned obsolescence that will sooner or later require complicated repairs that other brands do not impose.I detect a significant lack of professionalism in this company. More importantly, they lied to me. The brand told me it was a shipping issue, but the worry-free service called them out on their quality checks.
Update: they do what they should have done at first and replace the broken unit.
ELEGOO 回复2026-04-13
Dear customer,
We're sorry to hear about your experience.
We've looked into this and see that you already have a support ticket open with our team, and they are actively following up on your case. Thank you for your patience, and we're committed to making things right.
Best regards,
ELEGOO Team
I have submitted two service tickets for one week old Carbon 2 and had zero reply.
The printer was working beautifully, until it wasn’t and have received zero support to resolve the issue.
ELEGOO 回复2026-04-10
Dear customer,
We're sorry to hear that you haven't seen our replies.
We checked and see that you have two open support tickets — and both have been responded to. Could you please check your spam or junk folder? Sometimes our emails end up there.
You can also reach us directly at: [email protected]. We're committed to resolving the issue for you.
Best regards,
ELEGOO Team
1 item arrived within a few days the needed items still have not arrived. Don’t know why it takes filament longer to arrive than a whole printer from the same place.
ELEGOO 回复2026-04-13
Dear customer,
Thank you for your feedback.
According to our records, your order only included the printer, and it has already been delivered. If you believe you ordered additional items or have any other questions, please feel free to contact us directly at: https://us.elegoo.com/pages/contact-support
We're here to help clarify and resolve any confusion.
Best regards,
ELEGOO Team
