ELEGOO

Delivery speed and service was great

it was no help at all

The person did not provide any help or…

The person did not provide any help or solution. Just reassure that the package was not lost but in fact, this order was placed 14 days ago and I still don’t have my printer and my filament which create issue in my end. DHL (your 3PL/4PL) decided to give the package to a last mile operator that was already in strike (so no operations) resulting in that mess.

I purchased the cc1 a month ago and it…

I purchased the cc1 a month ago and it works like a dream. So I wanted multi colors printers, so I purchased the cc2 now I cant print on the cc2 , because it keep going offline when I try to print anything. Going back and forward with elagoo support team is not helping because I still can't print anything.

I was only sent 2 of 3 spool claws replacements

I was only sent one of the two missing claw replacements from the three-pack I ordered. Please send one more. Update: I received only one more claw. Still waiting on the third and final one. I think there is an issue in their warehouse packing department.. or something like that. Someone needs to tell the people packing the items that a replacement spool holder claw requires 3 claws, per each order, not 1…

Business As Usual

I got what I ordered, delivered on time. nothing special

Sander比利时 · 写过 2 条评价 · 已认证 · 体验于 2026-04-05 · 发表于 2026-04-20

Quality/Cost was very good

Quality/Cost was very good. Very pleasant expierence

Order did not arive

Order did not arive Didn't get the full package I got only the carbon fiber plate. My order was formed from the following items :- a carbon fiber printing plate (received) - stabilizer legs for the centauri carbon (didn't arrive) - vacuum bags for filament (didn't arrive) - 0.2mm nozel printing head (didn't arrive) - fan for the printing head (didn't arrive)

Its been 2 weeks and everything came…

Its been 2 weeks and everything came but my 3d printer when shipping was promised in 7 days

Skip this buy better quality filament

This filament is trash, will not stick to the bed, yes I calibrated for the filament, set the z-offset and even used glue. Would not recommend and will never buy again. Buyer beware!

I am honestly so disappointed…

I am honestly so disappointed I decided to shop with Elegoo! My Centauri Carbon 2 came with 3 notable cracks inside the unit across the bottom. I reached out immediately to Support and they suggested I fix it MYSELF with a repair part. They then asked me to repackage and ship it back before they'd send out a replacement unit, which has taken 2 weeks to get back to them (received the initial shipment in only 3 days). Still waiting for a new one to get sent out. Not even a roll of filament offered as an apology for this experience. Brutal customer service!

I purchased the Centauri carbon

I purchased the Centauri carbon. Not a great printer at all. Very loud and poor print quality. Two months later you came out with the Centauri carbon 2. Not fair at all. I feel like I was misled to think that there was going to be AMS solution, later to find out there wasn't. Never will I buy an Elegoo printer again.

It is a very good product

It is a very good product, the Neptune 4 Max, my only wish is that there were more readily and handily available sites to procure information about exact specs on items I wish to print, and as well an enclosure for the printer would be nice, but it is understandable as to why it doesn't come with one as it's a very large printer and I would assume that the upfront price of it would be much more if it came enclosed

Mercedes Roberts澳大利亚 · 写过 3 条评价 · 已认证 · 体验于 2026-04-08 · 发表于 2026-04-16

Gone through heaps of extruders

Gone through beaps of extruders

Poorly packaged for shipping

Help all of your customers by improving your shipping. Do more than just tape the product boxes together and slap on a shipping label, that's truly ridiculous! Parts and filament orders have come this way. It's very difficult to open, and ruins the product boxes I sometimes use for storing their contents. Please. JIM

Zach Sutton美国 · 写过 2 条评价 · 已认证 · 体验于 2026-04-06 · 发表于 2026-04-16

You sent me a bad batch of filament

You sent me a bad batch of filament, which ended up clogging three different extruders and nozzles. When contacting support, I ended up getting the runaround. So if I don't hear back about a refund or exchange soon, I'll be contacting my credit card company to dispute the charges.

Great Value and Very Good Experience

So far everything is looking very good. The equipment arrived and all parts and tools included and undamaged. Setup was straightforward following the manuals provided. We were able to assemble without much difficulty, both the manual and YouTube video were good. The only issue I had was the lack of audio on the video, which would have helped a lot, particularly with the Leveling process. Printing the Buddha figure as a test went very well, as have other test objects I created, using PLA filament. However, when trying to print the same objects with PETG filament I ran into issues with the object adhering to the bed. This was resolved when I opened a support call and provided the requested information to the support group. The only suggestion I have at this time is the inclusion of a table that outlines the recommended temperatures for Extruder and Hotbed for the various filament materials. For example, I had to increase the temperature for both settings beyond the defaults set into the printer control panel. Although the WIKI suggested increasing in increments of 5 degrees C, I could not find what would be considered safe for the equipment and the related material.

Arrived fast

Arrived fast, yet for a LCD and how much it cost. I would have expected a bit more padding and in a bigger box for safety

Got an error code 103 after 2 months…

Got an error code 103 after 2 months and the printer just stopped working.

Ordered 10 bottles of Elegoo ABS like 3…

Ordered 10 bottles of Elegoo ABS like 3 Pro resins. Nine were the correct resin but one was the cheaper standard version. I sent photos of the incorrect resin and requested the correct resin be sent. They stated if l wanted the correct resin, I must return the incorrect resin and my cost for postage, and I would be charged a restocking fee. They said I should just accept the resin sent. All this despite them sending the wrong resin. The resin they sent is also $10 cheaper but they refused to refund the overcharge for the wrong resin sent. Not a trustworthy company.