ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional print quality of the items and the extremely reliable, fast delivery services that consistently exceed expectations. Many consumers find the advanced 3D printers and various filaments very easy to use right out of the box and securely well-packaged upon arrival.
However, some customers also noted frustrating issues with defective hardware, unexpected software bugs, and machines breaking down shortly after basic use. A few other people experienced annoying delivery delays, exceptionally long waiting times for specific accessories, or tangled filament spools straight out of the box.
The printer is superb.
But when try the rapid standard resin I got disappointed.
After printing with ABS-LIKE, the rapid resin is not even close to the detail and quality from ABS-LIKE, the curing was fast but compromised the quality.
Sadly I will stay with ABS-LIKE.
ELEGOO 回复2026-04-13
Dear customer,
Thank you for your honest feedback — we really appreciate it.
We're glad you're happy with the printer itself, and we hear your concerns about the rapid resin. We'll continue working to improve our resin formulations.
Thanks for your support and for sharing your experience.
Best regards,
ELEGOO Team
All of the ordered filament arrived OK, but the package was torn and dented on one corner, exposing one of the filament bags in the taped together boxes from some stage of the transport.
The exposed bag doesn't seem to be punctured though.
I'll happily order more filament from Elegoo in the future even with this near loss. I do appreciate the minimal additional packaging,
I responded to an email from Elegoo. It made the whole process of getting back into resin printing easier to imagine and then take the dive. I was already familiar with many of the choices from reviews I had seen on line. It order process was simple and delivery was timely. So far the machine exceeds my expectations. Good job!!
Dear customer,
Thank you for taking time to leave your review.
We have checked your order and confirm that only 1 roll was purchased. We have also sent you an email with the details. Could you please double‑check your order? Thank you for your understanding.
Best regards,
ELEGOO Team
I did not yet receive my shipments. DHL moved the transit to BPost, which is on strike ! Thank you both DHL and Elegoo
ELEGOO 回复2026-04-10
Dear customer,
We're sorry to hear about the delivery delay.
We are actively investigating this with our logistics partner and will keep you updated by email as soon as we have more information. Thank you for your patience.
Best regards,
ELEGOO Team
Dear customer,
Thank you for taking time to leave your review.
We see that you already have a support ticket open — our team is actively investigating this with the carrier. Thank you for your patience.
Best regards,
ELEGOO Team
First reply fast.
Other reply SLOW. BAD.
also waiting to longg for part ..display
ELEGOO 回复2026-04-10
Dear customer,
Thank you for taking time to leave your review.
We see your open ticket — we will speed up the process. Sorry for the delay.
Best regards,
ELEGOO Team
My issue has finally been resolved so I’m willing to edit review, takes a while for support to respond they only seem to respond once a day but they were more than willing to take care of my problem.
ELEGOO 回复2026-04-09
Dear customer,
Thank you for taking time to leave your review.
We see that your issue is still being handled in an support ticket. We're sorry for the delay — we will prioritize and speed up the process. Thank you for your patience.
Best regards,
ELEGOO Team
So far so good...the delivery was quick as soon as item was available. The printer hasn't given an problems yet(I don't hope it does too). Product is sturdy and easy to use. Setup was a breeze. I recommend this product for your 3D printing needs.
No problem in shipping but clogged after first print
I had no problem with ordering and shipping and I received the printer just fine. I don't give this 5 stars just because, after the first print, I had to spend almost an hour disassembling and unclogging the heat nozzle. So far the printer works great although I have to say this is the noisiest printer I ever worked with.
I would have done 5 star but I ordered 15 rolls of fillament in one order but they were shipped in 3 separate shipments all coming on different days. Other than that I like the filament.
how to return the wrong order and get what I did order that was black and not red petg
ELEGOO 回复2026-04-07
Dear customer,
Thank you for taking time to leave your review.
Our support team has already reached out to you via email to help resolve this. If you need further assistance, please feel free to contact us directly here: https://au.elegoo.com/pages/contact-support
Best regards,
ELEGOO Team
Very disappointed! Product and customer care is trash!
Very disappointed, disgusted! The customer service is awful, TERRIBLE! No phone number to call, email responses take 24 hours (not just the first one, but every single time it takes 24 hours) to get the absolute bare minimum of an answer reply from customer service. It took a week to find out I needed the entire extruder unit. The product is total garbage! Bought a Neptune 4 max and it’s literally been trouble since day one! I’ve had a failed print every single time, not once have I had a successful print. Second time I used the product I had the blob of death. I literally replaced every. Still can’t get the product to level. Hours I’ve tried! I gave up after hundreds of dollars in replacement parts and hours trying to get it to work properly. It sits in the corner of my office collecting dust, while Anycubic kobra 3max has been printing nonstop without a single issue. Hundreds of hours!
ELEGOO 回复2026-04-07
Dear customer,
We're truly sorry to hear about your experience with the Neptune 4 Max and our customer service. This is not the level of quality or support we strive for.
We see that you already have a support ticket open — rest assured, our team is actively following up on your case. We will do our best to address the issues you've encountered.
Thank you for your patience and for giving us the chance to make things right.
Best regards,
ELEGOO Team
Its more then 2 weeks i still didn’t receive my printer
ELEGOO 回复2026-04-07
Dear customer,
We sincerely apologize for the delay in receiving your printer.
We have already looked into this and sent you an email with further updates. We will keep you posted as soon as we have more information.
Thank you for your patience.
Best regards,
ELEGOO Team
Good filament. Weird packaging with one spool box taped on the side of a larger box (and slightly bent as a result -- would have been better taped to the top). I would have liked to buy some 250g bundles to get a variety of colors but almost all of them include four spools of black, white, gray, red, and/or blue and I don't need a bunch of 250g spools of those colors to try the other colors.
Got a carbon 2 printer. I wanted spare parts for future needs, just in case. They don't have a lot of parts. Please Elegoo, make money, make parts.
Got a whole hotend, looks nice. Wanted the heater, thermistor, and silicone boot.
3 out of the 4 rolls I've used so far have been great. The 4th roll was not very good and caused problems with layer adhesion. 6 more still left to try my luck out with. Very fast shipping though
ELEGOO 回复2026-04-07
Dear customer,
Thank you for your honest feedback — we're glad to hear most of the rolls have worked well and that shipping was fast.
We're sorry to hear about the layer adhesion issue with one of the rolls. Our support team has already reached out to you via email to help. If you need further assistance, please feel free to contact us directly here: https://ca.elegoo.com/pages/contact-support
Best regards,
ELEGOO Team
Generally good experience after following up on some price/discount confusion
A little confusing on pricing & discounts, but that was resolved. The "special offer" turned out to be less than spectacular (it's going to take a long time to work through 4kg of black PLA) but the delivery, price and performance of the Centauri Carbon 2 were very good, and after a few weeks I am still very happy with the device.
