late shipment
late shipment , delay
关于 ELEGOO
数据更新- 网站
- elegoo.com
- 分类
- 爱好与工艺品
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 944 条评价
- 差评回复率
- 90%（348/385 条）
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商家自述
ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
以上内容由商家自行提供，未经平台核实。ELEGOO靠谱吗？
ELEGOO（elegoo.com）在 OK.one 的综合评分为 3.0 分（满分 5 分），基于本站收录的 973 条用户评价，属于爱好与工艺品分类，口碑一般。21% 的评价为 1 星，差评比例偏高；商家回复了 90% 的差评；评价主要围绕产品、质量、使用体验。数据最后更新于 2026-10-24。
评价综述
AI 生成Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional print quality of the items and the extremely reliable, fast delivery services that consistently exceed expectations. Many consumers find the advanced 3D printers and various filaments very easy to use right out of the box and securely well-packaged upon arrival. However, some customers also noted frustrating issues with defective hardware, unexpected software bugs, and machines breaking down shortly after basic use. A few other people experienced annoying delivery delays, exceptionally long waiting times for specific accessories, or tangled filament spools straight out of the box.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
I Am not overly happy
I Am not overly happy. I am still in communication about my problem. But I do not think that the 5%discount of next filament order is a suitable reimbursement for the fact I have 3 spools of the wrong colour.
ELEGOO 回复2026-03-31
Dear customer, Thank you for taking time to leave your review. We sincerely apologize for the inconvenience you've experienced and completely understand your frustration. Please be assured that we are already following up on your case — we noticed you have a support ticket, and our team is working diligently to resolve the issue to your full satisfaction. Your satisfaction is our priority, and we truly appreciate your patience and understanding. Wishing you a pleasant day. Best regards, ELEGOO Team
It prints amazing just have woken up to…
It prints amazing just have woken up to a failed print but besides that it's been hammering out some good articulated animals
ELEGOO 回复2026-03-31
Dear customer, Thank you for sharing your experience — we're glad to hear you're enjoying the print quality! We're sorry about the failed print, though. If you ever run into any issues, feel free to reach out to our support team, and we'll be happy to help: https://us.elegoo.com/pages/contact-support Best regards, ELEGOO Team
it was good i did not git a arrival…
it was good i did not git a arrival date but it arrived
Elegoo are fantastic but let themselves down.
Elegoo are fantastic. Products are excellent in both performance and value and customer service has been historically excellent too. So why only 4 Stars? Because they use Yodel to deliver their products which I can only assume is a cost based decision. I finally have my purchases but only after complaining as I was given someone else´s parcel and then when my own parcel was delivered it was to the wrong address!
Clean printing
The only issue is that Bambu doesn't have presets for Elegoo. That's more on Bambu, but I had to go to the website to see the numbers, as only the print temps were on the spool.
ELEGOO 回复2026-03-31
Dear customer, Thank you for taking time to leave your review. About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve. Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved. Best regards, ELEGOO Team
Brilliant Product, Terrible Delivery
I was originally going to put a one star when I first recieved the product simply because the delivery was AWFUL and yet the simplicity of setup and ease of use absolutely made up for it. I ordered the Neptune 4 and 3x 1kg spools of PLA filament. The 3 spools came quickly (through royal mail) with no issue. The printer itself however was far worse. I was told it would be delivered during the day while I was out at work, and I didn't want any chance of it getting stolen due to its value so I selected for it to go to an InPost locker. InPost never stopped me from selecting the locker as an option, despite the fact they MUST have known the size of the parcel when I chose this option. I then recieved an email that it had been delivered to the locker, I went to pick it up, and was forced to download the app, just to be told it wasn't there. I had to call the helpdesk just for them to say that it was too large to be left in the locker, even though I was sent an email that it had been done fine. I was then told I could either go and pick it up from the next city over (30 mins drive away) or it would be sent back to ELEGOO. Thus, I had to drive half an hour away just to pick it up. Once I got it though, within a few hours I had set it up succesfully and it was working perfectly. It came with a USB drive with a video of the setup, online documents of the setup (also included printed versions in box), print files that I could use to ensure it was working, and a download for all software needed to print. Because of this pure ease of use, I believe it redeemed itself, despite the absolute hassle of delivery. If ELEGOO were to change from InPost to another courier, it would 100% be a 5 star review. If you are buying a printer, do NOT select for it to be sent to a locker.
I love elegoo filament but got lost…
I love elegoo filament but got lost .courier said I signed for it but I was not home when delivered.i don't understand stand
ELEGOO 回复2026-03-26
Dear customer, Thank you for sharing your experience, and we’re sorry to hear about the delivery issue. We noticed you’ve been in touch with our support team — we already have a ticket open and are actively following up on this case. We’ll stay on this until it’s fully resolved. Thank you for your patience. Best regards, ELEGOO Team
Good, not Perfect.
I love the price point, ease of use, and quality (above all else); however, the Elegoo Slicer Software is TERRIBLE. Whatever cloud system that is being used is god awful. I constantly have issues with my Centauri Carbon 2 staying connected to the Elegoo Slicer and now it won't connect at all. I have to use a USB to transfer files. I'm on forums with other Elegoo users who are all having the same issue. Elegoo needs to update the app and Slicer more often. The Elegoo service is very good though.
ELEGOO 回复2026-03-27
Dear customer, Thank you for your honest feedback — and we're glad to hear you're enjoying the print quality, ease of use, and value of your Centauri Carbon 2. We also appreciate your kind words about our service. We completely understand your frustration with the connectivity issues in Elegoo Slicer and the cloud system. Please know that this is something our team is actively working to improve, and we’ve already reached out to you via email to offer further assistance. We’re committed to making the software experience as reliable as the hardware. Thank you again for your support and patience. Best regards, ELEGOO Team
The packaging of filaments needs to be…
The packaging of filaments needs to be alot better , roll came in damage.
ELEGOO 回复2026-03-27
Dear customer, We're sorry to hear your filament spool arrived damaged, and we truly appreciate your patience. We’re actively improving our packaging, and moving forward, we’ll be using stronger outer boxes to better protect your orders. As a quick and effective solution, you can print an external reinforcement ring : https://www.elegoo.com/pages/model-gallery Thank you for helping us improve! Best regards, ELEGOO Team
Good filament but the shipping needs improvement
The filaments arrived but there was no external package to protect the filament boxes, the boxes were just duct taped together which made unpacking pretty difficult. Otherwise they are good quality filaments but resealable bags are not included.
ELEGOO 回复2026-03-27
Dear customer, Thank you for taking time to leave your review. We sincerely apologize for the poor packaging experience. We're actively working to improve this, and moving forward, we will be using proper outer boxes for shipping. Thank you for helping us get better. Best regards, ELEGOO Team
Good Product. Great Customer service
I have started working with Elegoo filament as I was looking for a more cost effective filament as business has increased. Elegoo has has became that filament. Especially after my last order when, due to no fault of Elegoo's, a placed order was going to be shipped to the wrong address. I reached out to their customer service and Lisa responded quickly and was able to get it corrected. So, not only a satisfactory product but great customer service.
Their website is easy to navigate and…
Their website is easy to navigate and they are competitive with other companies selling their brand online. They are fast with shipping and their products are second to none with no issues so far!
Buying the parts was easy
Buying the parts was easy. However the 3d printer needs to have a sensor on the hotend so that any mistake can be used to shut the printer down. The hotend was so choked with plastic, it took a day and a half to clear it. Maybe it should be a warranty issue.
Very good price and quality, bad packaging
The products them selves are really good and worth, only issue i got was the unexistent packaging for the stuff i ordered.
They charge you extra fees & Color inconsistency
They charge you extra fees, which I'm assuming are customs fees, but nowhere does it EVER tell you that there will be additional fees. Also, there is color inconsistency. The purple refill are not the same as the regular purple filament.
ELEGOO 回复2026-03-23
Dear customer, Thank you for taking time to leave your review. About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve. Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved. Best regards, ELEGOO Team
Printer is great,No resin yet
Printer is great. I still havnt received the resin I ordered, even after letting the company know.
ELEGOO 回复2026-03-23
Dear customer, Thank you for taking time to leave your review. We sincerely apologize for the inconvenience you've experienced and completely understand your frustration. Please be assured that we are already following up on your case — we noticed you have a support ticket, and our team is working diligently to resolve the issue to your full satisfaction. Your satisfaction is our priority, and we truly appreciate your patience and understanding. Wishing you a pleasant day. Best regards, ELEGOO Team
The product quality is exceptional
The product quality is exceptional, however the customization of the options for filament like color, material, and features like RFID is the one weakness I see as this makes the ability to get a discount on bulk filament purchases impossible or improbable. It would be nice if you could mix and match based on needs. Even bambu labs doesn't have that level of customization so not a big feature loss.
Elegoo Printer
Printer arrived in a few days and all bits in the box. Box bit scratched and scuffed as though had been thrown around by the couriers a bit, but all seems okay. Took a bit longer to set up than suggested, but most of the instructions clear. Packets for screws labelled clearly. Only a very small bit of Filament as a sample so make sure you buy a full roll role as well. - I am sure most people will anyway. The only reason not a 5 is that the set up instructions are very brief and I had a red flashing warning light on the filament feeder indicating something wrong ( had jammed) and there was no quick beginners guide to trouble shooting in the booklet and even on the website it was difficult to find. I was not sure if I could just unload and reload the filament to clear it or how I cleared/cleaned the printhead. I did not have internet access where the printer was so I had to keep going back in to the house and looking up and then back out to the printer to try and work out issue which was just a bit frustrating especially when the excitement from a little boy of getting something printed was beginning to wain.
Not happy with the shipment method
Elegoo just tapes the naked spool boxes together with packing tape and sends them out. They invariably get beat to heck en route and some/all of the cardboard spools end up deformed.
ELEGOO 回复2026-03-23
Dear customer, Thank you for taking time to leave your review. About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve. Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved. Best regards, ELEGOO Team