ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional print quality of the items and the extremely reliable, fast delivery services that consistently exceed expectations. Many consumers find the advanced 3D printers and various filaments very easy to use right out of the box and securely well-packaged upon arrival.
However, some customers also noted frustrating issues with defective hardware, unexpected software bugs, and machines breaking down shortly after basic use. A few other people experienced annoying delivery delays, exceptionally long waiting times for specific accessories, or tangled filament spools straight out of the box.
Wonderful printer, but Needs More Detailed User and Slicer Documentation
Hello,
First of all, I am very happy that I chose an Elegoo printer as my first 3D printer, specifically the Centauri Carbon 1 model.
The order arrived fairly quickly. I would have appreciated the ability to monitor the shipment in more real time, but I understand that this may not always be possible.
I did not give the full 5 stars because I would have liked a more detailed user manual explaining how to properly operate the printer, how to perform maintenance after a certain number of operating hours, and especially a detailed manual for the ELEGOO slicer. It would be very helpful to have clear explanations of the settings—for example, what happens if a specific option is enabled, and what results to expect when choosing certain values.
You provided several .gcode files to print as test models, which is a great idea. However, it would be even more useful to also include the detailed slicer settings used to generate those excellent prints. The files printed from the included USB stick came out very well, but when I tried to print something new, I found myself overwhelmed by the large number of settings and, naturally, did not achieve the same results.
Thank you very much for an outstanding product, and I hope you will consider my feedback. I truly appreciate your work.
I had my first experiences with the CC1 and was very satisfied with it. With the CC2, I'm now having problems because it can no longer perform bet leveling, but I've already found some suggested solutions which I will try, and I hope that the CC2 will then provide the same reliable service.
ELEGOO 回复2026-03-20
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
At least one of the rolls was damaged during shipping and can’t be used in my AMS without having to reapply it on a good roll. Haven’t opened the other 4 rolls yet.
ELEGOO 回复2026-03-23
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
We were not impressed with shipping speed. We placed an order for 5 1kg rolls of filament and did not receive it until 12 days later. When it arrived, a couple of the boxes were damaged but thankfully the filament seemed to be OK.
ELEGOO 回复2026-03-23
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the inconvenience you've experienced and completely understand your frustration. Please be assured that we are already following up on your case — we noticed you have a support ticket, and our team is working diligently to resolve the issue to your full satisfaction.
Your satisfaction is our priority, and we truly appreciate your patience and understanding.
Wishing you a pleasant day.
Best regards,
ELEGOO Team
Great service, quick shipping, but they could do better on packaging. Tying up boxes of filament with a plastic tie and shipping it as is often damages the boxes or spool. I wish they used boxes. However great product, super cheap.
Proprietary "Walled Garden" – Hardware Held Hostage by Broken Software
I am writing this to warn potential buyers about the "locked" ecosystem of the Elegoo Centauri Carbon 2 (CC2). While the hardware is solid, the software implementation is anti-consumer and currently unreliable.
I have been plagued by intermittent connection failures between the printer and the Elegoo Slicer. Because Elegoo has provided zero communication about their server issues, I was misled into thinking my machine was faulty. I performed a factory reset, wasting hours of time and losing all my print history and calibration data, only to realize the problem was on their end.
The "Locked Down" Design Flaws:
No Network Access for Other Slicers: Unlike almost every other modern printer, the CC2 has no hosted web interface (Mainsail/Fluidd). This means you cannot connect industry-standard software like OrcaSlicer or PrusaSlicer to the printer over your network. You are 100% forced to use Elegoo’s proprietary software.
The "Cloud" Bottleneck: Even if your printer is on the same local network as your PC, the Elegoo Slicer relies on their cloud servers to communicate. When their servers fail, your PC slicer disconnects.
The "Catch-22" Fix: You can switch to "LAN-Only Mode" to bypass the cloud, but doing so completely disables the mobile app. You shouldn't have to choose between a stable PC connection and using the advertised phone features.
Filament Restrictions: They have intentionally disabled non-Elegoo branded filament profiles in their slicer to force you into their own ecosystem.
It is unacceptable to sell a "pro" machine and then leave customers in the dark when your mandatory cloud infrastructure fails. Elegoo needs to open the firmware for local network control and stop the anti-consumer filament locks. I cannot recommend this machine in its current state.
ELEGOO 回复2026-03-24
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the inconvenience you've experienced and completely understand your frustration. Please be assured that we are already following up on your case — we noticed you have a support ticket, and our team is working diligently to resolve the issue to your full satisfaction.
Your satisfaction is our priority, and we truly appreciate your patience and understanding.
Wishing you a pleasant day.
Best regards,
ELEGOO Team
Order was delivered on time and was correct. The only issue I had was with the PAF replacement film. Why on earth would Elegoo use one coloured protective film and one clear protective film for a clear sheet? I installed the PAF the clear protective film still on and then stated a print job. It was a disaster.
The delivery person left the box of filmant in the middle of the driveway instead of the front porch. While no damage or theft happened, it was inconvenient to grab the package
ELEGOO 回复2026-03-19
Dear customer,
Thank you for sharing this feedback, and we sincerely apologize for the inconvenience caused by the delivery.
While we're glad your item arrived safely, we understand that how and where it's left matters. We'll share your experience with our shipping partners to help improve future deliveries.
Thank you for your understanding.
Best regards,
ELEGOO Team
Good printers for the price, but you get what you paid for. I bought a Centauri Carbon on sale that rattled a lot when it arrived. I wrote to support and they agreed that it didn't sound right and offered to send new bearings that I could then replace. The rattle persisted after the replacement, but now I'm out of the return window and Elegoo replied that the rattle is within accepted limits anyway now. It still prints fine, but I'm left with a noisy printer and a bad taste in my mouth. Should have just returned it immediately when i noticed a fault instead of trying to fix it for them :(
ELEGOO 回复2026-03-19
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the inconvenience you've experienced and completely understand your frustration. Please be assured that we are already following up on your case — we noticed you have a support ticket, and our team is working diligently to resolve the issue to your full satisfaction.
Your satisfaction is our priority, and we truly appreciate your patience and understanding.
Wishing you a pleasant day.
Best regards,
ELEGOO Team
The cost of shipping was not clearly exposed and turned out to be as much as the filament. I hate surprises. Will be looking elseware to purchase filament.
ELEGOO 回复2026-03-19
Dear customer,
Thank you for your feedback, and we sincerely apologize for the unpleasant surprise regarding the shipping cost.
To provide clarity, our shipping fees are based on the order value and destination, as detailed in our transparent policy. https://www.elegoo.com/pages/shipping-policy
We regret that this was not your experience and appreciate you bringing this to our attention. We will review how our shipping costs are displayed to prevent this confusion in the future.
Best regards,
ELEGOO Team
I recently purchased 30 rolls of Elegoo filament, and unfortunately the shipping and packaging were very disappointing.
Elegoo provided tracking for two packages, each containing 10 rolls in a bulk box. However, an additional 5 rolls were taped directly to the outside of each box with no outer carton or protection. As you might expect, the rolls that were taped to the outside arrived bent and damaged.
Bent filament spools are a real problem if you use an AMS (Automatic Material System). When the spool is warped it does not feed properly, which defeats the purpose of using an AMS printer. While I may still be able to use the damaged rolls on other printers, that isn’t really the point — they should not arrive damaged in the first place.
To be fair, the filament itself prints well and seems to be good quality. I’ve had no issues with print performance so far.
However, I’m honestly surprised Elegoo would ship filament this way. Filament spools need basic packaging protection, especially when shipped in bulk. Proper packaging would prevent this type of damage and ensure the product arrives usable for all printer setups.
I hope Elegoo improves their packaging practices for future orders.
Update 3/18/26: Had a productive email exchange with Elegoo this week. They listened to my feedback and offered a coupon as a gesture of goodwill. I’ll post a follow-up once I place another order to confirm if the packaging issues have been resolved.
ELEGOO 回复2026-03-17
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
Took a long time for elegoo to get this back in stock,.
Took a long time for elegoo to get this back in stock,. Elegoo wiki offers a lot of good advice, but the web site often does not have the parts or the parts are out of stock. Also, I'm disappointed that my Centuari Carbon broke down after only a few months of light use. Printer is still broken.
ELEGOO 回复2026-03-17
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the inconvenience you've experienced and completely understand your frustration. Please be assured that we are already following up on your case — we noticed you have a support ticket, and our team is working diligently to resolve the issue to your full satisfaction.
Your satisfaction is our priority, and we truly appreciate your patience and understanding.
Wishing you a pleasant day.
Best regards,
ELEGOO Team
Ive ordered plenty from Elegoo. 3 printers and a ton of filament. This last time, I received what can only be described, as an absolute joke. This isn't Elegoos fault, but the shipping company... Fed Ex. Went through insurance for 6 spools that were damaged. To say Elegoo support was helpful, would be hilarious. You have to buy the shipping insurance, but when you have to actually use it, they nickel and dime you. Even told me to print replacement spools. Excuse me? I didn't order broken spools. Then they tell me that their 5$ per spool refund is a "gesture of good will". Your product showed up looking like Ace Ventura delivered it and somehow you're doing me a favor? Thanks, but what an awful experience. Turned away this customer.
ELEGOO 回复2026-03-16
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the inconvenience you've experienced and completely understand your frustration. Please be assured that we are already following up on your case — we noticed you have a support ticket, and our team is working diligently to resolve the issue to your full satisfaction.
Your satisfaction is our priority, and we truly appreciate your patience and understanding.
Wishing you a pleasant day.
Best regards,
ELEGOO Team
Still havent received product. Need a better logistucs plan.
ELEGOO 回复2026-03-16
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
The product is good, but I'd like to be able to work more with the firmware and use Orcaslicer. The community would be a great help in improving this machine and making it the best on the market. The bed mesh is accurate, but many of the macros take a long time to exercise, and the machine loses connection with the Elegoo Orca Slicer very frequently.
ELEGOO 回复2026-03-17
Dear customer,
Thank you for taking time to leave your review.
We're glad you're enjoying the product quality and accurate bed mesh.
Your notes on lengthy macro execution and frequent connection drops with Elegoo Orca Slicer are very helpful; we're actively looking into these stability issues.
Thank you for helping us improve.
Best regards,
ELEGOO Team
The purchase of my item was fine. It was just disappointing that i had to buy a full print head because the extruder that i actually needed was out of stock. Equally disappointing was the extruder failing so soon on my Neptune 4
ELEGOO 回复2026-03-17
Dear customer,
Thank you for taking time to leave your review.
We're sorry to hear about the extruder failure on your Neptune 4 and the frustration caused by the part being out of stock, which led to needing a full print head. Your experience is valuable, and we'll share it with our team to improve spare parts availability and quality. We appreciate your understanding.
Best regards,
ELEGOO Team
Delivery times are too slow.
In an era when I can get a roll of filament delivered the next day 2 weeks is way too long
ELEGOO 回复2026-03-16
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
