ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional print quality of the items and the extremely reliable, fast delivery services that consistently exceed expectations. Many consumers find the advanced 3D printers and various filaments very easy to use right out of the box and securely well-packaged upon arrival.
However, some customers also noted frustrating issues with defective hardware, unexpected software bugs, and machines breaking down shortly after basic use. A few other people experienced annoying delivery delays, exceptionally long waiting times for specific accessories, or tangled filament spools straight out of the box.
I had a bad experience with the presentation of the product they ship to me the filaments without a box acting as a container and all the filaments all together with tape, they ruined all the filament boxes and I needed to buy another brand because they were buyed for a gift
ELEGOO 回复2026-03-03
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
I like the product but hate the shipping. It is usually all taped on and beat up by the time it gets to me. The spools are all bent and I have a hard time putting them in my AMS.
ELEGOO 回复2026-03-02
Dear customer,
Thank you for taking time to leave your review and letting us know the issue.
We sincerely apologize that the delivery service did not meet your expectations. We are actively working to improve our logistics processes to ensure a better experience for all our customers.
If you encounter any other problem, you can contact us at [email protected] to solve it.
Sorry for any inconvenience caused to you by this order.
Best regards,
ELEGOO Team
Discount code i had for filament did not work on this purchase.
Fedex tracking did not work, so had no definative time for .
ELEGOO 回复2026-03-02
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
The printer is not well sealed. Other models are better insulated and less gassed into the room. I think this could easily be improved.
ELEGOO 回复2026-02-28
Dear customer,
Thank you for taking time to leave your review and letting us know the issue.
So sorry for any inconvenience, we will try our best to improve.
If you encounter any other problem, you can contact us at [email protected] to solve it.
Sorry for any inconvenience caused to you by this order.
Best regards,
ELEGOO Team
There's no way to combine coupons. Every website offers this option, but yours doesn't. This means I have to place multiple orders, which extends delivery times and actually increases your package volume.
ELEGOO 回复2026-02-28
Dear customer,
Thank you for taking time to leave your review.
So sorry for any inconvenience, we will try our best to improve. Hope we can better meet your needs next time.
If you encounter any other problem, you can contact us at [email protected] to solve it.
Sorry for any inconvenience caused to you by this order.
Best regards,
ELEGOO Team
I ordered my unit and only received half of the printer. I was missing the second box with the bed, display and additional hardware. Contacted shipping company and was told they only had one box for delivery. Reached back to elegoo and they directed me to the insurance company. Was not able to use the insurance stuff because since one box was delivered instead of 2 it was considered delivered. Reached out several times to support to.rectify the situation. Sent pic of what was received. Contacted my credit card company they are waiting for elegoo to resolve the issue. Last email received was that someone in charge of shipping will contact me. Still waiting.
Update 202272026
Received reply but still resolution. Waiting for label to ship back the half of printer I received. Very frustrating. Process.
ELEGOO 回复2026-02-27
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the issues and fully understand your frustration. Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.
Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team
purchaesed the carbon 2 does not print what it says
purchased the carbon 2. printer was supposed to support a wide variety of filaments out of the box. I was having an issue with a certain type of filament and contacted support. support proceeded to tell me there is an issue with that one and I would need to purchase additional accessories to be able to print with that type. TPU does not work in this printer.
ELEGOO 回复2026-03-20
Dear customer,
Thank you for taking time to leave your review.
We appreciate your patience, and we’re glad our team was able to provide the support. If you'd like detailed guidance on what accessories are needed to print TPU on this model, please reach out to our support team here: https://ca.elegoo.com/pages/contact-support
We hope to serve you better in the future, and thank you again for helping us improve.
Best regards,
ELEGOO Team
The product itself is excellent quality but the shipping is trash. Each individual box of filament gets taped together to make it as 1 package and shipped without any other packaging. Every box gets damaged during shipping and with cardboard spools they must all be respooled if you want to use them in an ams system. It would be. 5 star review if they took the time to package the boxes inside an actual shipping box properly.
ELEGOO 回复2026-02-27
Dear customer,
Thank you for taking time to leave your review and letting us know the issue.
We sincerely apologize that the delivery service did not meet your expectations. We are actively working to improve our logistics processes to ensure a better experience for all our customers.
If you encounter any other problem, you can contact us at [email protected] to solve it.
Sorry for any inconvenience caused to you by this order.
Best regards,
ELEGOO Team
Woefully slow shipping, slow shipping in todays fast paced world is not a good look, and even worse that woefully slow shipping has no updates in TWO WEEKS, customers could possibly forgive such slow shipping if they were kept informed as to why the shipping is taking so long, for example, if you are cheaping out and sending items via sea freight to save on cost, be honest about it and tell the customer that, they then know why things are taking so long, frustration stems being kept in the dark from not being told what is happening and just being expected to shut up and accept that they will take as long as they like and tell you nothing.
They are fast enough to take your money, if only they were as fast to provide the goods afterwards...
For clarity, Elegoo sent me an unsolicited email asking me to rate them, which I have done with regards to how I feel my buying experience with Elegoo has gone.
Edit: Any nice syrup reply about how they are attempting to improve is all well and good, but A doesn't help me in the here and now, & B why should I be the one having to put up with the admittedly negative service for them to admit the need to improve...
ELEGOO 回复2026-02-27
Dear customer,
Thank you for taking time to leave your review and letting us know the issue.
We sincerely apologize that the delivery service did not meet your expectations. We are actively working to improve our logistics processes to ensure a better experience for all our customers.
If you encounter any other problem, you can contact us at [email protected] to solve it.
Sorry for any inconvenience caused to you by this order.
Best regards,
ELEGOO Team
Didn’t like the fact that my second order was split up and separated from delivery by a weeks difference.
ELEGOO 回复2026-02-26
Dear customer,
Thank you for taking time to leave your review and letting us know the issue.
So sorry for any inconvenience, we will try our best to improve. Hope we can better meet your needs next time.
If you encounter any other problem, you can contact us at [email protected] to solve it.
Sorry for any inconvenience caused to you by this order.
Best regards,
ELEGOO Team
Shipping took a long time and printer failed in less than 8 hours
Shipping took a long time. Over 2 weeks. I had no idea it was coming directly from China and there was no mention of estimated delivery times.
The printer arrived in good condition but was missing a few small accessories and no manuals or literature of any kind was included.
I set up the machine, had a few successful test prints and then started printing a larger project.
Several hours into the printing the machine stopped moving on the Y axis and ruined the print. I spent quite some time troubleshooting the machine before I realized it was the controller board that had failed.
Less than 8 hours working time and the main board failed.
ELEGOO 回复2026-02-27
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the issues you've experienced with our product and fully understand your frustration. Please note that your order was shipped from Canada.
Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.
Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team
Lack customer service. Ordering was easy, they quickly packed and assigned a tracking number. It then took 3 business days to ship. From time of order to arrival it was 7 business days. When I tried to contact them they only allow emails and are very slow to respond. Then, by the time they respond the shipment was released to the delivery company the same day.
ELEGOO 回复2026-02-26
Dear customer,
Thank you for leaving the feedback and letting us know the problem. Fortunately, we got communicated and finally resolved the issue. Appreciate your cooperation and patience.
We will always try our best to improve our product and service.
Once again, we are sincerely sorry for all the inconvenience caused to you by this order. If you have any other questions, please feel free to contact us.
Best regards,
ELEGOO Team
The filament I ordered arrived in a timely and was undamaged. The packaging is the reason why I’m giving this 3 stars. The 5 filaments were in their boxes and taped together with packing tape and a shipping label. I'm not sure what kind of an organization ships products like this. I will not be ordering anything from Elegoo in the future, if they don't take the time to properly package their items for shipment to their customers.
ELEGOO 回复2026-08-05
Dear customer,
Thank you for taking time to leave your review.
Sorry that the packaging can't meet your need this time, we will try our best to improve, hope we can better meet your need in the future.
We tried to contact you and would like to comfirm if there is anything we can provide support, please kindly have a check. Or you can contact us at https://us.elegoo.com/pages/contact-support to solve.
Sorry for any inconvenience caused to you by this order. It is always our expectation to provide the best experience for you guys when using our products, and your satisfaction is our utmost priority.
Best regards,
ELEGOO Team
Shipping was great , but i have started using the proudct and im very very disappointed, I have dried the fillerment out and when I started printing i have had clogs , snapped fillerment , horrible printing , constant failed prints . I thought it may just be my machine so I tryed a known fillerment I have and perfect prints no problems. I even thought it was just one roll but after using multiple rolls I am having the same issue very disappointed . Pritty much useless and will have to bin
ELEGOO 回复2026-02-25
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the issues you've experienced with our product and fully understand your frustration. Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.
Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team
They are very good in advertising and the filament is good quality.
I too have 2 fdm printers from then.
But the filament was not very good on the roll therefore when i opened the bag it was all lose. I did not expect that from Elegoo.
ELEGOO 回复2026-08-05
Dear customer,
Thank you for taking time to leave your review.
Sorry that the filament issue, we will try our best to improve, hope we can better meet your need in the future.
Sorry for any inconvenience caused to you by this order. It is always our expectation to provide the best experience for you guys when using our products, and your satisfaction is our utmost priority.
Best regards,
ELEGOO Team
I like Elegoo filament. I don't like making a purchase with no indication of when I'll receive it. I will not download an app, Shopify, that has access to all my Emails, to access tracking information. It begs for problems, scams, data breech etc.
ELEGOO 回复2026-08-05
Dear customer,
Thank you for taking time to leave your review.
Sorry that the delivery service can't meet your need, we will try our best to improve, hope we can better meet your need in the future.
Usually it takes 3-7 working days to deliver. You're also welcome to contact us if need any help.
Sorry for any inconvenience caused to you by this order. It is always our expectation to provide the best experience for you guys when using our products, and your satisfaction is our utmost priority.
Best regards,
ELEGOO Team
I tried to change the nozzle on my Neptune 4 max. I then found that a common mistake I made with the wrench movement ripped the thermidor wires out. After touching each other the board fried. Had it for a day then I bricked it. I even followed the guide. It is just that easy to mess up. Looks beautiful. I may decide to fix it in a few weeks when I am less irritated.
ELEGOO 回复2026-02-25
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the issues you've experienced with our product and fully understand your frustration.
Please contact us if needed at [email protected].
Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team
Was sent a damaged printer with missing screws and going back and forth with customer service and they couldn’t be less helpful. Sent picture after picture and I kept getting different agents that started me off at square one. They just kept asking for
More pictures and the went on holiday for new years which I totally get but that just made it more frustrating. One e-mail a day in customer service doesn’t cut it. I took the printer to a machine shop to straighten out the bent frame and bought aftermarket screws. Why should I incur those costs? Because the customer service team failed miserably at their one job.
ELEGOO 回复2026-02-24
Dear customer,
Thank you for leaving the feedback and letting us know the problem. Fortunately, we got communicated and finally resolved the issue. Appreciate your cooperation and patience.
We will always try our best to improve our product and service.
Once again, we are sincerely sorry for all the inconvenience caused to you by this order. If you have any other questions, please feel free to contact us.
Best regards,
ELEGOO Team
Your packaging sucked, all they did was tape all the boxes of spools together
ELEGOO 回复2026-02-24
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
I’m a big fan of elegoo and there products, but my last order of filament arrived in very poor condition, with the filament boxes all taped together; and in pretty rough shape, as well as 2 of the 6 rolls not being vacuum sealed properly.
I am hoping the filliment will still print fine, but very disappointing that they arrived in this condition.
ELEGOO 回复2026-02-24
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
