ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional print quality of the items and the extremely reliable, fast delivery services that consistently exceed expectations. Many consumers find the advanced 3D printers and various filaments very easy to use right out of the box and securely well-packaged upon arrival.
However, some customers also noted frustrating issues with defective hardware, unexpected software bugs, and machines breaking down shortly after basic use. A few other people experienced annoying delivery delays, exceptionally long waiting times for specific accessories, or tangled filament spools straight out of the box.
MINUS
- No Linux slicer available
- Wine & Bottle not possible with Elegooslicer
- No USB connection via Octoprint
- No Home Assistant
- No check whether the printing plate is inserted
- No G-code check. Incorrect Prusa file via USB is not funny
- Connection problems with the cloud
- Switching from LAN only to cloud & back: connection data is lost
- Lack of documentation
PLUS
- Good print results
- Easy filament change
- Quiet
ELEGOO 回复2026-02-25
Dear customer,
Thank you for taking time to leave your review and letting us know the issue.
So sorry for any inconvenience, we will try our best to improve. Hope we can better meet your needs next time.
If you encounter any other problem, you can contact us at [email protected] to solve it.
Sorry for any inconvenience caused to you by this order.
Best regards,
ELEGOO Team
Product Boxes were ripped open and packing was horrible! I hope the spools and filament are okay though.
ELEGOO 回复2026-02-24
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
I purchased 4 rolls and they arrived loosely banded together. This banding bent the outside carton of the two outermost rolls. Bending it back in place the filament still worked on one of my machines.
Unfortunately, one of the rolls was cross rolled and jammed on the last wrap of the roll, ruining a 60 hour print.
I love the filament, but these two issues just drove me nuts.
ELEGOO 回复2026-02-25
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
Bought some filament boxes and they were just taped together and shipped like that. Now most boxes are damaged so much that I can’t even read the label on the box anymore.
I don’t understand why they didn’t package it into another box
ELEGOO 回复2026-02-25
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
Customer service is atrocious its like talking to a bot. Every machine is great except the Saturn ultra's dont waste your time or money on these super glitchy machines that require soo many firmware updates and reinstalls you will feel like u work for elegoo IT.
ELEGOO 回复2026-02-25
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the issues you've experienced with our product and fully understand your frustration. Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.
Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team
Not user friendly, frustrating, printer not communicating with my laptop. Perhaps just not Mac friendly unit.
ELEGOO 回复2026-02-14
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
Had poor first layer adhesion on Bambu stock textured plate, parts not requiring support toppling over.
ELEGOO 回复2026-02-14
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
Upgrading from the CC1. Much better printer. I’m dropping one star because Elegoo for months still has not updated the firmware on the CC1. All attempts have failed. How can you not upgrade the Firmware for hardware you sold and continue to sell just 1 year ago.
ELEGOO 回复2026-02-14
Dear customer,
Thank you for taking time to leave your review and letting us know the issue.
So sorry for any inconvenience, we will try our best to improve. Hope we can better meet your needs next time.
If you encounter any other problem, you can contact us at [email protected] to solve it.
Sorry for any inconvenience caused to you by this order.
Best regards,
ELEGOO Team
I have no idea. I have not opened it yet. Delivery was on the slow side.
ELEGOO 回复2026-02-14
Dear customer,
Thank you for taking time to leave your review and letting us know the issue.
So sorry for late delivery, we will try our best to improve, hope we can better meet your needs next time.
If you have any other problem, you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you by this order.
Best regards,
ELEGOO Team
Shipments were split up and received no updates on shipment. Shipments were also delayed with no notification.
ELEGOO 回复2026-02-11
Dear customer,
Thank you for taking time to leave your review and letting us know the issue.
We sincerely apologize that the delivery service did not meet your expectations. We are actively working to improve our logistics processes to ensure a better experience for all our customers.
If you encounter any other problem, you can contact us at [email protected] to solve it.
Sorry for any inconvenience caused to you by this order.
Best regards,
ELEGOO Team
Communication is sometimes very poor. I think it is a language issue.
ELEGOO 回复2026-02-14
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
Big price difference on their website and other seller. Asked for price match, but didn't happen!
ELEGOO 回复2026-02-14
Dear customer,
Thank you for taking time to leave your review.
We understand your concern regarding the price difference across different platforms. Our pricing may vary due to regional strategies and ongoing promotions. We always strive to offer the best value and occasionally run site-exclusive deals. We're sorry if this caused any disappointment and truly appreciate your interest in our products.
Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team
Shipping was fast I do belive that printer was not fully tested. The wifi is sub par right now wont connect so the programming is lacking. The print quality is great!
ELEGOO 回复2026-02-10
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
Shipping time is ridiculous. I ordered 2 weeks ago and still haven't received my order. Ill buy elsewhere from now on. Customer service was less than helpful. If you order,youre on your own,and you get it when you get it
ELEGOO 回复2026-02-10
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the issues you've experienced with your order and fully understand your frustration. Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.
Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team
The device is fine. But I'll never trust Elegoo again. They did a rugpull after saying that the color add-on would be added later if you buy your elegoo carbon. After a hefty sale of getting a lot of people buying it ; they only sell the color add-on WITH a elegoo carbon. Making everyone who bought in early waste their money. They only get 2 stars instead of 1 because the device itself works fine.
ELEGOO 回复2026-08-05
Dear customer,
Thank you for taking time to leave your review.
We tried to contact you and would like to solve the issue, please kindly have a check. Or you can contact us at https://eu.elegoo.com/pages/contact-support to solve.
Sorry for any inconvenience caused to you by this order. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
I bought a Neptune 4 max July 2025, It’s never worked properly Elegoo did send me a new motherboard and display under warranty and it recognises itself as a Neptune 4 max now. I’ve followed all guidelines to get something to actually print and it doesn’t. I would like a full refund or partial refund or a completely new printer sent under warranty. I understand you can’t refund after 14 days but really it’s a joke. I shall never deal with Elegoo again. I’m not prepared to do anymore work to it as I’ve already bought some parts at my own cost.
ELEGOO 回复2026-08-05
Dear customer,
We sincerely apologize for the frustrating experience you had with your Neptune 4 Max, and we truly understand your disappointment.
We're glad that the issue has now been resolved. Your patience and feedback are greatly appreciated, and we will continue working to improve both our product quality and support process.
If you need any further assistance, please don't hesitate to reach out to us: https://www.elegoo.com/pages/contact-support
We hope to have the opportunity to serve you better in the future.
Best regards,
ELEGOO Team
Love the products overhaul performance
But have a problem with it since almost a week now and it's still not solved ( code 1251 )
And starting to get frustrated about the service not being up forward to solve it
It's my 4 machine I bought never had problems with service till today
But Gotta say usually they are proactive but not this time
ELEGOO 回复2026-02-11
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the issues you've experienced with our product and fully understand your frustration. Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.
Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team
Dear customer,
Thank you for taking time to leave your review and letting us know the issue.
We sincerely apologize that the delivery service did not meet your expectations. We are actively working to improve our logistics processes to ensure a better experience for all our customers.
If you encounter any other problem, you can contact us at [email protected] to solve it.
Sorry for any inconvenience caused to you by this order.
Best regards,
ELEGOO Team
Order was fine, delivery was quick, but that's where it went wrong. After sales is none existent. I have tried to contact them 4 times relating to advice needed and nothing. Very poor.
ELEGOO 回复2026-02-06
Dear customer,
Thank you for taking time to leave your review.
We have responded to you within 24 hours. Please add our official email address to your whitelist to prevent our emails from going to your spam folder.
Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.
Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team
The package arrived poorly packaged. There was no box; only the filament boxes were partially
wrapped in film. The cardboard boxes arrived damaged and dirty, as was the filament spool on some of the rolls.
ELEGOO 回复2026-02-05
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
