ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional print quality of the items and the extremely reliable, fast delivery services that consistently exceed expectations. Many consumers find the advanced 3D printers and various filaments very easy to use right out of the box and securely well-packaged upon arrival.
However, some customers also noted frustrating issues with defective hardware, unexpected software bugs, and machines breaking down shortly after basic use. A few other people experienced annoying delivery delays, exceptionally long waiting times for specific accessories, or tangled filament spools straight out of the box.
I purchased a new/open box Neptune 4 Max printer, but it was used previously according to the log. I paid the price for a new/open box machine, not used...
ELEGOO 回复2026-01-27
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
Unfortunately I bought the Elegoo Neptune 4 pro printer for my son for Christmas. The set up was fine and some of the prints do well but the majority (75% or more) fail. It looks like a bunch of spaghetti and is messy to clean up. We have wasted so much filament and money and time!
The customer service was responsive and tried to be helpful but we have done all of their suggestions and the prints are still failing making this printer almost useless. They have a 14 day return/refund policy and would not offer any refunds to us since we ordered it early enough to be a Christmas present and didn't open it right away. I would not recommend this product at all unfortunately.
ELEGOO 回复2026-01-20
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the issues you've experienced with our product and fully understand your frustration. Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.
Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team
Its hard to blame Elegoo for FedEx not getting the address right but Elegoo needed to take more responsibility for the package. I was the one who had to put in a request with FedEx and then follow up with Elegoo and then wait almost 2 weeks more to get my order fulfilled
ELEGOO 回复2026-01-19
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the issues you've experienced with our product and fully understand your frustration. Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.
Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team
Normally the fillaments would be well packed when ordering, yet this time the six spools came just wrapped in duct tape, not even securely.
The spool boxes corners were dented and dirty, and after removing the duct tape they were completely ruined, especially the stickers that are usually on the side of the box that indicate colour and material.
ELEGOO 回复2026-01-20
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
My printer came damaged on the bottom..smashed in ..I have video ..when I got it out the box but printer do work ..idk if if the affects the printer, but I also do see wires hanging out the bottom
ELEGOO 回复2026-01-19
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
I am not happy with the bait and switch tactics concerning the AMS system for the Centuri Carbon. I purchased 3 with the intention of upgrading them with the AMS system for multi color.
ELEGOO 回复2026-01-19
Dear customer,
Thank you for taking time to leave your review.
We’re doing our best to optimize the multi-color printing system for Centauri Series, focusing on delivering the best possible experience for our users. We will keep you updated if there were any further progress.
We are truly grateful to have you as part of the Elegoo family. If you have any feedback, always feel free to get in touch with us through this link: https://us.elegoo.com/pages/contact-support
Best regards,
ELEGOO Team
I’ve tried to print from a slicer and can’t. Even bought a laptop for that very purpose. But I can’t keep printing the chess piece. That has come out nicely but there’s got to be more.
ELEGOO 回复2026-01-19
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
My purchase arrived in 2 boxes. The first box arrived with some signs of damage, after opening it, there was minor damage to some of the filament boxes. The second box arrived significantly damaged and there was evidence of plastic placed over the top the box as the top of the box was ripped opened. Inside, multiple individual boxes were visibly damaged to the point the plastic was punctured and some damage to the spools themselves.
ELEGOO 回复2026-01-16
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
Filament is good, but one of my shipments was badly packaged and damaged. Filament bag was pierced, support just advised me to dry it..
ELEGOO 回复2026-01-16
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the issues you've experienced with our product and fully understand your frustration. Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.
Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team
I disliked the broken parts when it came in and the time it took to get replacement parts
ELEGOO 回复2026-01-15
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
Ordered resin with printer, missed delivery date and still across the country with no explanation
ELEGOO 回复2026-01-14
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
I am not a fan of their practice of up marking items prices just to make sales look better than they are. I also feel burned by the fact that they released the Centauri Carbon 2 before developing AMS for the original. However, my CC is working incredibly well and performs amazingly for the pricepoint.
ELEGOO 回复2026-01-14
Dear customer,
Thank you for taking time to leave your review.
So sorry for any inconvenience, and we will try our best to improve.
If you encounter any other problem, you can contact us at [email protected] to solve it.
Sorry for any inconvenience caused to you by this order.
Best regards,
ELEGOO Team
Has not been delivered yet, but customer service response was quick and helpful.
ELEGOO 回复2026-01-13
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the issues you've experienced with our product and fully understand your frustration. Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.
Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team
Order #EUS195390
I purchased this Elegoo Centauri printer on 11/17 and it no longer works. I receive the Printhead anomaly message. I checked the cable and also used a 240w data c to c type cable which did not fix the problem. Please advise or send me replacement parts to remediate this concern. I also recently purchased a second printer and hope I do not have to address this issue so soon either. I do perform regular maintenance on my other brand of machines and do not have this issue.
ELEGOO 回复2026-01-12
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
A great printer overshadowed by poor management decisions
I'm a strong supported of Elegoo having purchased 13 of their filament and resin printers. However, the lack of timely updates about the color upgrade of the Centauri and the abrupt announcement that there will not be an upgrade path has definitely lowered (cratered) the community's respect and confidence in Elegoo. I bought my original Centuari for it expected color capability (and price). I bought this second Centauri as I feel it is a great trouble-free fast printer for my nephew to continue our joint projects.
ELEGOO 回复2026-01-12
Dear customer,
Thank you for taking time to leave your review.
We’re doing our best to optimize the multi-color printing system for Centauri Series, focusing on delivering the best possible experience for our users. We will keep you updated if there were any further progress.
We are truly grateful to have you as part of the Elegoo family. If you have any feedback, always feel free to get in touch with us through this link: https://us.elegoo.com/pages/contact-support
Best regards,
ELEGOO Team
The setup was easy enough. The print came out great. I had to download a trailware of another slicer because YOUR software does not work on a virtual windows. If I had known that I would have looked elsewhere. I am a Linux user. I keep a virtual windows for these situations. Now I have to buy software to use the printer that already had software for.
ELEGOO 回复2026-01-12
Dear customer,
Thank you for taking time to leave your review and letting us know the issue.
So sorry for any inconvenience, we will try our best to improve. Hope we can better meet your needs next time.
If you encounter any other problem, you can contact us at [email protected] to solve it.
Sorry for any inconvenience caused to you by this order.
Best regards,
ELEGOO Team
Normally I would type a five star review but my pre order of the Neptune fdm printer is so dissatisfying .. it doesn’t work basically and getting it adjusted to maybe try again is so complicated. My hobby are the miniatures not the complexity of getting these machines fine tuned to work properly .. honestly i have thought of asking you guys at elegoo for a discount in kind of i decide to purchase another resin or perhaps the orange storm printer from your company
ELEGOO 回复2026-01-12
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
As for the filament its usual good. I bought 10 rolls of petg because I was given a coupon. The elegoo Centauri carbon was supposed to have multicolor but elegoo couldn't back it up. I've since sold my printers and I will never buy elegoo again. The filament works it's the company that's sketchy
ELEGOO 回复2026-01-12
Dear customer,
Thank you for taking time to leave your review.
We’re doing our best to optimize the multi-color printing system for Centauri Series, focusing on delivering the best possible experience for our users. We will keep you updated if there were any further progress.
We are truly grateful to have you as part of the Elegoo family. If you have any feedback, always feel free to get in touch with us through this link: https://us.elegoo.com/pages/contact-support
Best regards,
ELEGOO Team
The quality of the filament is always great but frankly I’m done dealing with the poor shape the packaging comes in. Broken boxes broken spools and No I will not send you pictures because I’ve done that a few times before and absolutely nothing happens.
ELEGOO 回复2026-01-09
Dear customer,
Thank you for taking time to leave your review and letting us know the issue.
We sincerely apologize that the delivery service did not meet your expectations. We are actively working to improve our logistics processes to ensure a better experience for all our customers.
If you have any other problem, you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you by this order.
Best regards,
ELEGOO Team
I had an issue with being sent a filament so far off in color from my previous order that my brown prints almost red, and was told to by customer service that it was acceptable and basically deal with it
ELEGOO 回复2026-01-07
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the issues you've experienced with our product and fully understand your frustration. Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.
Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team
