ELEGOO

Machine got an error 103 on my 3rd…

Machine got an error 103 on my 3rd print. Custimer service is good. Currently waiting on new parts and fingers crossed it fixes the issue as i cant use the printer until fixed thus making a big paper weight. I want to love it but until i know i can trust it to print reliably i just cant yet. Elegoo came thrpugh super fast with replacement parts and the printer has been working great for a month now! Only complaint i have is ibwasted $600 on the CC1 and less than a monthblater they release the CC2 after all the talk about a colour pack for the cc1. I would rather the cc2 but that wont happen for a while as its still alot of money for a hobbyist to justify spending another $600. It truly sucks how they did this to customers but what can you do? Grin and bare it i guess,,,may jist wait and get the 16k resin printer and maybe look into a bambu colour printer.

I received a printer that has firmware…

I received a printer that has firmware issues or something where it attempts to commit suicide. It will finish a print and then start printing on its own, and try to run the extruder (a $75 part) into the hard plastic print on the build plate which causes it to blow into pieces then bust the glass door on the front open and I'm sure it's bending the rails and stretching the belts as it can't push against the print that is still adhesion stuck to the bed. They seem to view it like, well it still works... But the overall lifespan of the printer has been dramatically decreased with such a defect. You also lose the hundreds of grams of material from the print that was just decimated. With a printer that costs $500 you dont expect software, motherboard, firmware, issues like this to be still missed by QA. I'm not the only one that has had this issue. I recommended and advertised this product along with the Neptune series printers. The company seems to only want to work with big channels as I've mentioned my involvement in several customers switching their operations over to elegoo with no response from their side as to promotions or opportunities. Other companies have. So, do I think they are legit? Yes it course. Trust pilot wise they are legit. Do I think they take customers for granted? Yes. Not everyone has another $500 to buy another printer that nukes itself. Speaking of which, they wanted me to pay for the shipping on a warranty item. This effectively is not a covered warranty. This kind of detail has to be mentioned. So I now have a bill with USPS at the border for a parcel I've never ever picked up, nor ever will. The filament I ordered (over 200$ worth), much of which was shipped just on the filament boxes and the boxes with filthy, mangled, ripped and punctured. Even the Centauri carbon I bought that has all the issues was shipped in a box that had a huge dent and rip in the side. I just don't know anymore. Do I recommend it? Not at this exact moment no, not really. Unless you have experience and always watch your printer. Don't try printing with it unwatched or it will cost you.

Order was not honored and bag is broken

I ordered first batch with promotion and turns out the code did not work corrextly, so the order would not be honored and it was cancelled. The second batch was delivered, but 2 out of 5 filament have brocken plastic bag, it would not be kept dry when I nees to use later.

Alessandro Casciani意大利 · 写过 4 条评价 · 已认证 · 体验于 2025-12-22 · 发表于 2026-01-07

I've Boughted an Centauri Carbon with "…

I've Boughted an Centauri Carbon with " family pack "; I beleieve that elegoo must be sell this kit with an 0.6 mm hotend as the PLA-CF clogs very easily. I had to buy an 0.6 mm hotend to print easily. Aniway, i think that the Centauri CARBON is a very entry-level excellent printer.

Put PETG PRO back on Amazon

Put PETG PRO back on Amazon so I don't have to pay more in shipping than I did for the roll of filament.

the employees are really nice and helpfull

The Store is nice and so are the customer support people. Unfortunately, the products are not as good as expected. Here is my experience from 6 months: I purchased a Saturn 4 Ultra 16k resin printer, along with a sufficient amount of resin for prototype printing (primarily for commercial use). It also included a UV device and a wash box. Both devices are acceptable, although I rarely use the wash box when using water-washable resin. They are still in good condition.. First of all, I noticed that my expensive printer was not printing properly. This resulted in almost a week of email correspondence with screenshots to identify the problem. As a result, I was sent a replacement LCD screen (free of charge, of course), which I installed myself. By then, I had already started to doubt myself and bought new PFA foils (~28€) , different resin (€€) and also a steel funnel (~ 9€), because the paper rubbish that was delivered is simply nonsense. At least then I was able to get some printouts. After a while and further puzzling, I wondered why the results were not consistent. After some research and forum discussions, I found the next (commercial) solution from Elegoo: Of course, the resin heater in the printer's tank is not sufficient if the printer is located in a basement, so get the mini heater from the Elegooshop (~50€). After a few attempts (depending on the software and model, of course, and my own interest), the last two months (Oct / Nov) have yielded very good results! The Quality of the Resinproduct is wonderful, i really love it, even if i have a lot of work with all that cleaning, hardening and so on. At the beginning of December, that was it again, because despite regular cleaning and maintenance, the contacts of the resin tank heater are defective (contact pin presses into the tank). The printer no longer recognises the tank and therefore no longer heats the resin. What means, after 5 Months i have to buy the next spare part. The Resin tank is about 50€ in the Elegoo Shop-.... i did not even print about 50 cycles in 5-6 months with this printer. To be honest guys, until today i can not recommend your product anymore. I am really tired to change parts (felt) month by month. It doesnt even give me the chance to test and print for a certain period of time. As a customer, I feel bad about complaining about a product over and over again. That can't be true...

Great products - not so great check-out

I love that you have quality products. I don't love the user experience. Hard to check out. Questionable re-checking. Perhaps you could sign up with Stripe? Or Amazon check-out? Something more purchase-friendly.

Normally most of the items that i have…

Normally most of the items that i have gotten from ELEGOO are good except the last order which was Mercury X Bundle the cure part only work once now it does not work kind of expensive for one time usage doesn't seem to be any way warrantee it or get parts to fix it Also its seem that ELEGOO doesn't want you to keep your older machines like Jupiter 6K no replacement parts and if they do have them listed they are out of stock any way guess that's just life now a days. My recant experience

I haven't received it yet

This printer SUCKS

Ive wasted a ton of money on resin. This printer will NOT print anything larger than about an inch tall. Nothing but failures. My Saturn S prints better. My old anycubic printers print better. This thing sucks.

I like the printer but it electrocutes…

I like the printer but it electrocutes me.

Dlstill dont have the printer…

Still have not recieved half of the bundle i ordered and the tracking number provided for 2 half of the order (the neptune 4 printer it self) only shows errors when i try to track it. So far all i have is filament, the spare nozzles and the assembled extruder. So nothing i can use untill the missing printer shows up

One month to get order, CS Didn't care

I needed this order asap for Christmas orders. Waited and waited and it never came. No notification or anything, so I checked and it never left California, was returned to shipper ( I am in PA). When I contacted customer support I was told after several day wait that they were delivered to my house. Had to argue and wait several days again to finally get them to understand that it never even left California. Then then took no responsibility, did nothing to make it right and did not expedite shipping to get it to me sooner, so took a month to get my order so I since had to order elsewhere to get what I needed. Very disappointing to a loyal customer, as customer support couldn't care less. UPDATE: Elegoo contacted me and apologized and offered a small gesture to make it right.

No indication of stock levels.

No indication of stock levels. And no notification of delivery time.

I make one order and I receive 20…

I make one order and I receive 20 packages the most of them at different days. For every package I receive a lot of emails from courier company and I am completely lost.

The link for the video did not work

The link for the video did not work, and I had to use one for the ultra that had completely different parts. The amount of glue on the parts was ridiculous

Gavin Zacharias美国 · 写过 1 条评价 · 体验于 2025-12-28 · 发表于 2025-12-28

started out amazing

started out amazing, now not so much. I started having issues with extrusion and bed adhesion, and when I contacted customer service they were helpful at first, but eventually completely gave up and have stopped responding to anything I send asking for help. they are really starting to get annoying, and I am highly contemplating switching companies for my next printer.

Site said order 4 get 1 free

Site said order 4 get 1 free. It never happened

Mid experience at best..

My coupon code that I had won for a spin the wheel type promo didn't actually work during checkout, the AI camera has yet to do a single thing to prevent multiple failed prints, and my wash and cure station came with a loose screw that I was told to take my machine apart and figure it out myself

When I received my Neptune 4 pro the…

When I received my Neptune 4 pro the build plate frame was bent due to excessive force on it when packaged. The nozzle broke in the head. Thats why I bought this part. When I reviewed it the screws weren't attached in the new nozzle holder. Your build quality needs to be addressed.