ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional print quality of the items and the extremely reliable, fast delivery services that consistently exceed expectations. Many consumers find the advanced 3D printers and various filaments very easy to use right out of the box and securely well-packaged upon arrival.
However, some customers also noted frustrating issues with defective hardware, unexpected software bugs, and machines breaking down shortly after basic use. A few other people experienced annoying delivery delays, exceptionally long waiting times for specific accessories, or tangled filament spools straight out of the box.
Overall, it's much better than version 3, but I found the hotend to be useless because it's very easy to damage, and the filament doesn't heat evenly. Even after calibrating the board about three times, after three or four moderately heavy prints, the hotend clogs again.
I'm not saying it's a bad product, as I'm no expert, but I definitely think the hotend issue is significant, and I think if you address it with a higher-quality model and raise the price by $30-40, this would be a golden option on the market.
ELEGOO 回复2026-08-05
Dear customer,
Thank you for taking time to leave your review.
We tried to contact you and would like to solve the issue, please kindly have a check. Or you can contact us at https://eu.elegoo.com/pages/contact-support to solve.
Sorry for any inconvenience caused to you by this order. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
Mostly solid printer, until something inevitably fails. Having a 3 month warranty on a key component is pretty pathetic, I don’t care what the industry standard is. THEN, when you order a replacement part, it takes over an hour to replace it after you almost totally disassemble the machine. Having a known weak part and then not designing around replacing that part is poor engineering as well.
ELEGOO 回复2026-02-05
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the issues you've experienced with our product and fully understand your frustration. Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.
Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team
I like the products and the detail that is provided, but the page speed, and completing the order was frustrating as it took many times to get the page to load and produced
ELEGOO 回复2026-02-05
Dear customer,
Thank you for taking time to leave your review and letting us know the issue.
So sorry for any inconvenience, we will try our best to improve.
If you encounter any other problem, you can contact us at [email protected] to solve it.
Best regards,
ELEGOO Team
I was pretty disappointed. After a few hours of printing print head started smoking. Had to replace thermistor and then wasn’t printing right still after that so had to get a whole new print head. Cost me over $50 more
ELEGOO 回复2026-02-05
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
Bought Elegoo Neptune 4/ from Jaycar fyshwick ACT. Box said neptune 4/ machine when on says neptune 4 pro/. Initial leveling was great first 3 prints where perfect then all of a sudden the head dragged on the bed and no matter what i do I cant level it myself. Got told it may be extruder head sensor, bought ×2 replacement assembled extruder kits that dont even match my type-c machine and cant find any suitable. Moved onto another brand.
ELEGOO 回复2026-02-03
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
The problem with your sales promotions is that you offer a discount on a product, then when you go to the checkout that discount seems to disappear. When report this to your customer support team, are lucky if you get a reply.
ELEGOO 回复2026-02-03
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
Hard to get consistent prints - the auto settings are not reliable
ELEGOO 回复2026-02-02
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
Several damaged parts but works very well after having spent time and money to fix
Since I fixed the machine, the Centauri carbon functions extremely well. the package arrived with a broken top glass cover plate, which I had to purchase a aftermarket replacement for, and the extruder head had an extreme amount of z wobble out the package which required me to disassemble the head and resolve the loosely connected parts. There was also a large dent in the left side panel, which I cannot find replacement for. I overall loved working with you guys as I own the elegoo Mars 4 ultra and also several of the Neptune series FDM printers. This time around, I’ll just consider myself unlucky I guess.
ELEGOO 回复2026-02-02
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
Very bad package, I mean no package at all! 5 pcs of filament was wrapped with duck tape only, no additional paper box to fit all items inside like Bambu or Sunlu does. Few boxes was damaged. Luckily spool had no cracks.
ELEGOO 回复2026-02-02
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
I like the printer but, I dont like receiving a high end product with cosmetic damage. Although I was given a free resin to offset my disappointment, my product is still damaged.
ELEGOO 回复2026-01-30
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the issues you've experienced with our product and fully understand your frustration. Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.
Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team
Ordered 1kg roll of tpu filament, haven't tried printing with it yet. My issue is charging $20 Cdn to ship it regular post, ridiculous shipping rate for size and weight.
In future I'll buy off Amazon with free shipping, only bought direct because I had a gift code.
ELEGOO 回复2026-01-30
Dear customer,
Thank you for taking time to leave your review.
We take your point seriously and are actively reviewing our shipping options to provide better value in the future. We hope to have another opportunity to serve you.
Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team
I ordered a good condition mars 5 ultra and it came covered in resin and a cracked screen . The open box mercury 3.0 was in perfect condition.
ELEGOO 回复2026-01-28
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the issues you've experienced with our product and fully understand your frustration. Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.
Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team
I have had issues qith the printer set up and sometimes it does not print on the bed had to restart it
ELEGOO 回复2026-01-27
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the issues you've experienced with our product and fully understand your frustration. Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.
Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team
My printer speed up. I followed a set up video and went to print my scraper. The extruder gears just kept bucking. Filament wouldn't load. I used chat gpt to help diagnose the issue and all signs pointed to a clog..... which is odd because I couldn't get filament to load..... so my brand new printer came pre clogged from the factory. I took the extruder assembly apart, Cluster the clog, and it's worked great since. I also found a piece of black filament inside the printer at this time that resembled a prime line like the printer does before starting the full print. Pretty frustrating.
ELEGOO 回复2026-01-28
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
I love the filament , I don’t love that I am getting opened boxes and damaged filament spools
ELEGOO 回复2026-01-28
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
The filament was shipped quickly but I've used nothing but bambu lab and sun lu filament since I bought the printer. This was my first time using another product. I have had nothing but blocks and filament failures with Elegoo. I thought maybe it was just that particular color or maybe that run of that filament. So I haven't touched any for about a month. I just used a different color and the exact same issue. Within seconds of starting. I double checked the heat temperature and everything else, everything is set correctly. I cleaned the nozzle and extrusion element, put in a bambu lab of the same color and it printed the item perfectly.
ELEGOO 回复2026-01-27
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
Bad packaging! Some products came damaged, second star is only because of fillament came un touced.
ELEGOO 回复2026-01-27
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
The machine a bought is very cool and i love it. But, like many custermers how bought them, you don't have the multicolors that you suppose to promis to sell with the carbon model. For the new model who will have the multicolors, you should have a better price for us.
ELEGOO 回复2026-01-27
Dear customer,
Thank you for taking time to leave your review.
We’re doing our best to optimize the multi-color printing system for Centauri Series, focusing on delivering the best possible experience for our users. Here is the update: https://www.elegoo.com/blogs/news/update-notice-on-centauri-carbon
We are truly grateful to have you as part of the Elegoo family. If you have any feedback, always feel free to get in touch with us through this link: https://de.elegoo.com/pages/contact-support
Best regards,
ELEGOO Team
I liked that the product provided is high quality but the lack of updates promised at launch hindered the trust to the companies future releases. Next time provide clearer development follow ups and be sincere and honest on the real issues being faced from the start.
ELEGOO 回复2026-01-27
Dear customer,
Thank you for taking time to leave your review.
We’re doing our best to optimize the multi-color printing system for Centauri Series, focusing on delivering the best possible experience for our users. Here is the update: https://www.elegoo.com/blogs/news/update-notice-on-centauri-carbon
We are truly grateful to have you as part of the Elegoo family. If you have any feedback, always feel free to get in touch with us through this link: https://eu.elegoo.com/pages/contact-support
Best regards,
ELEGOO Team
Order exceeded the delivery policy wait time without prior explanation. Took more than a business week for the package to come out of "label has been created" status while the estimated delivery date not changing, and only received an explanation after contacting.
ELEGOO 回复2026-01-23
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the issues you've experienced with your order and fully understand your frustration. Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.
Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team
