ELEGOO is a rapidly developing brand in the global smart manufacturing industry, offering a range of products, including 3D printers, resins, filaments, laser engravers, STEM kits, and other innovative technology products. We are specialising in the research, development, and production of high-quality & affordable 3D printers. With the help of programming and 3D printing technology, we can create almost anything—ELEGOO provides geeks with the key to a new world.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional print quality of the items and the extremely reliable, fast delivery services that consistently exceed expectations. Many consumers find the advanced 3D printers and various filaments very easy to use right out of the box and securely well-packaged upon arrival.
However, some customers also noted frustrating issues with defective hardware, unexpected software bugs, and machines breaking down shortly after basic use. A few other people experienced annoying delivery delays, exceptionally long waiting times for specific accessories, or tangled filament spools straight out of the box.
The delivery was good and the quality is also good, but the rollers do give a lot of error messages in the AMS.
ELEGOO 回复2026-03-16
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
Petg rapid is great. Petg pro the complete opposite
We have used Elegoo Petg rapid for our business for several years and have found it to be excellent. However, the Petg rapid does not support all the colors we need in production, namely pink and purple. Based on a recent project we purchased the Petg pro in these colors and they will just not print. Specs are the same as rapid but results are very poor.
ELEGOO 回复2026-03-16
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
I bought both a plate and a tank for my Saturn 3 Ultra. The plate was perfect, however after my first use of the tank, I discovered it has a small slice in the film on the bottom of the tank. Not only does that result in needing to replace the film, but it also lost a tank full of resin and required a nasty cleanup.
ELEGOO 回复2026-03-16
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the inconvenience you've experienced and completely understand your frustration. Please be assured that we are already following up on your case — we noticed you have a support ticket, and our team is working diligently to resolve the issue to your full satisfaction.
Your satisfaction is our priority, and we truly appreciate your patience and understanding.
Wishing you a pleasant day.
Best regards,
ELEGOO Team
I trust the filament and the variety. The prices are reasonable. The website is a little frustrating at times. It seams like everything I click on opens a new window and it constantly refreshes the page while I'm scrolling.
ELEGOO 回复2026-03-16
Dear customer,
Thank you for taking time to leave your review.
We're really glad to hear that you trust the quality and variety of our filaments, and find the prices reasonable — that means a lot to us.
We sincerely apologize for the frustration caused by the website experience. Please know that we've shared your comments with our web development team to investigate and improve site performance.
Thank you again for your support and understanding.
Best regards,
ELEGOO Team
Elegoo should provide an invoice without us having to loose our time looking for how to obtain it. It's a huge nuisance.
ELEGOO 回复2026-03-16
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the inconvenience caused by not being able to download invoices directly.
Currently, if you need an invoice, please contact our support team by submitting a request through this link:
https://eu.elegoo.com/pages/contact-support
Our team will assist you promptly. We appreciate your understanding and patience as we strive to do better.
Best regards,
ELEGOO Team
Elegoo still won't deliver to post offices. They send using Australia Post, who do not deliver in my area. I have to redirect the parcel to the closest post office, which works OK, otherwise AP will send it back to Elegoo.
This is a lot of extra trouble for a few rolls of filament!
ELEGOO 回复2026-03-11
Dear customer,
Thank you for taking time to leave your review and letting us know the issue.
We sincerely apologize that the delivery service did not meet your expectations. We are actively working to improve our logistics processes to ensure a better experience for all our customers.
If you encounter any other problem, you can contact us at [email protected] to solve it.
Sorry for any inconvenience caused to you by this order.
Best regards,
ELEGOO Team
The resins are of excellent quality, but I can't say otherwise about the machine body and the plastics or metals. If resin ever spills on it, or worse, inside, you've inevitably ruined the shells and inside, with indelible marks and altered plastics. Definitely not designed to last or be repaired.
ELEGOO 回复2026-03-12
Dear customer,
Thank you for taking time to leave your review.
We're glad you're satisfied with the resin quality. We also take your comments on the machine design seriously — especially regarding resin spillage and material durability. This is valuable input for our future improvements. For now, we recommend cleaning any spills immediately to minimize impact. We'll share your insights with our product team to help refine future iterations.
Best regards,
ELEGOO Team
This company sells 10-packs of filament, of which I have bought MANY. I cannot understand how they can sell a 10-pack, and then pack them SO horribly. i'm talking rolls taped in their individual boxes against a bigger box that's half full. like they hired some teenager that couldn't care less. We receive rolls dent and damaged every single time.. But you buy from their amazon store? perfect and clear.
If you sell a 10-pack, PUT ALL 10 IN THE SAME DAMN BOX. It's literally less work. Disgusting.
ELEGOO 回复2026-03-12
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
We’ve already shared your feedback with our packaging and logistics teams to review and improve our process.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
Have a defective part and short a crew but we are making it work and had problems leveling. Made a Buda as a test and it turned out beautiful so all in all very pleased.
ELEGOO 回复2026-03-12
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
I have mixed experiences with Elegoo filament. While it is generally cheaper than Bambu their filaments constantly tangle. Today while trying to untangle mid print the filament snapped and I almost lost 3 hours of print. They have a good range, but I am not sure it is worth the lower cost if you have prints stopping all the time and filament constantly tangling.
ELEGOO 回复2026-08-05
Dear customer,
We are sorry to hear about the tangling issues you experienced with our filament and understand how frustrating it can be to have a print interrupted.
We are glad to know that the problem has now been resolved. Thank you for your patience and for giving us the opportunity to improve your experience.
If you have any further questions or need assistance in the future, please don't hesitate to reach out to us: https://www.elegoo.com/pages/contact-support
Best regards,
ELEGOO Team
Elegoo PETG PRO is the worst petg i have ever used. I have gone thru about half a kilo and several days of pure testing and not being able to print anything useable.
Price and shipping time A+. Only ruined by unusable filament.
ELEGOO 回复2026-03-11
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the issues you've experienced with our product and fully understand your frustration. Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.
Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team
have only used 1 bag and found that it isnt air tight so a bit of a waste of time and money, postage was very expensive over £10 for a £12 product. but saying that the delivery was quick.
i think i've solved the issue of the leaking, it appeared to be the membrane was sticking. and now seems to work
ELEGOO 回复2026-03-10
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
Printer arrived with clogged nozzle and no needle in kit to unclog per invoice and instructions I purchased cleaning needle from amazon will not do business with tthis brand and co, again posting on forums my bad experience.
ELEGOO 回复2026-03-09
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
Love the product for some reason shipment hasn’t even arrived ever since they swapped to the third parties delivery they’re taking forever. Or getting lost.
ELEGOO 回复2026-03-09
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the issues. Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.
Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team
Filaments from ELEGOO are always fantastic, not knocking them on that. But my first time ordering direct from ELEGOO did not go well. First, domestic shipping within the US is painfully slow, tracking information is unhelpful, and the filaments did not come in a shipping box, so the spools came dented, bent, etc. Also one of my spools of filament had the vacuum sealed bag compromised, so the material was open to ambient air during shipping.
TL:DR, great products, terrible execution. Spend the extra couple bucks and order it from Amazon.
ELEGOO 回复2026-03-09
Dear customer,
Thank you for taking time to leave your review and letting us know the issue.
We sincerely apologize that the delivery service did not meet your expectations. We are actively working to improve our logistics processes to ensure a better experience for all our customers.
If you encounter any other problem, you can contact us at [email protected] to solve it.
Sorry for any inconvenience caused to you by this order.
Best regards,
ELEGOO Team
My package was delayed without any contact as to why. When I finally was contacted, it was to simply let me know my machine was shipped. Which is disappointing as this is my third machine purchase in the past three months.
ELEGOO 回复2026-03-04
Dear customer,
Thank you for taking time to leave your review and letting us know the issue.
So sorry for late delivery, we will try our best to improve, hope we can better meet your needs next time.
If you have any other problem, you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you by this order.
Best regards,
ELEGOO Team
Every single reel of filament has damaged cardboard reels on the PLA plus I ordered. It prints great, but the reels were too damaged to place a ring around them so I had to respool them. I had heard that many reels are now plastic, but none if the 10 I purchased were. Start using plastic reels instead if cardboard for most filament
ELEGOO 回复2026-03-03
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
It has been 12 days and no ETA has been provided. Tracking information has not updated on order.
ELEGOO 回复2026-03-03
Dear customer,
Thank you for taking time to leave your review.
We sincerely apologize for the issues you've experienced with your order and fully understand your frustration. Please rest assured that we are actively following up on your case and are committed to resolving it until you are completely satisfied.
Thank you for your understanding, and we wish you a pleasant day.
Best regards,
ELEGOO Team
Ordered over 2 weeks ago and still no product with a listed 3-7 business day arrival date from a domestic facility. Emailed support and no response. The only reason for 2 stars is I do like their filament but this kind of kills it for me.
ELEGOO 回复2026-03-03
Dear customer,
Thank you for taking time to leave your review and letting us know the issue.
So sorry for late delivery, we will try our best to improve, hope we can better meet your needs next time.
If you have any other problem, you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you by this order.
Best regards,
ELEGOO Team
Machines and filaments are great bang for buck but customer support is non-existant.
ELEGOO 回复2026-03-02
Dear customer,
Thank you for taking time to leave your review.
About your issue, we have already contacted you via email and would like to provide support, please kindly have a check, or you can contact us at [email protected] to solve.
Sorry for any inconvenience caused to you. Please do not worry, we will follow up the issue until solved.
Best regards,
ELEGOO Team
