ELEGOO

Night babe videos I have seen online…

Night babe videos I have seen online YouTube do not do it justice

Product was good

Product was good, shipping was slow.

-UPDATED: Vendor fixed the issue-Ordered 16 April and still nothing has…

Ordered 16 April and still nothing has arrived. Tracking shows only a label was created. No transparency on where the item are shipping from. Advice is to look ahead to have routine consumables on hand to avoid your machine being unused for, going on, three weeks. UPDATE: Elegoo immediately replied to this review and re shipped after a few days. It arrived 14 May. Appears it was shipped from a west coast USA site. Why this didn't happen first time, I don't know. I'm satisfied with the response and they took care of me. I do hope they review their sourcing or orders. Tracking for the original order still shows "Label created".

Parts not available

The delivery was fast, the product easy to use but i was not able to buy everything i wanted. For example the Assembled Extruder Hotend Kit for Centauri Carbon 2 is impossible to buy. I think i wil have problems replacing parts in the future with your companie. I shoud have buy a bamboolab

Miguel Mickey Sanchez美国 · 写过 6 条评价 · 体验于 2026-04-28 · 发表于 2026-04-29

Orange Storm Giga

Where to start? My wife and I have spent almost $3,000 on the new Large OrangeStorm Giga, and it has been the most stressful experience of our lives. Customer support is unhelpful and, at best, below par. It takes days to receive a reply, and when we do get one, it's just a runaround. They often ask for pictures, and when we respond, the images are deemed insufficient. This leads to excuses or requests for more photos, which feel like stalling tactics. This money represents our hard-earned family savings, and it feels like it’s going down the drain. They act as if they are safe and untouchable because they are based in another country. We have not had a single successful print. I want to emphasize that we are not amateurs; we run a small, reputable business and are experienced with various types of 3D printers. We are constantly dealing with calibration, leveling, and updating issues. The settings don’t hold, and the printer has to be restarted frequently because it doesn’t always heat up. We only use Elegoo PLA and their recommended parts; we haven’t cut any corners or used third-party software. When we request a refund, they refuse because the product is new. All we receive are ignored messages or responses asking for more pictures, as if we are being dishonest. By far, this has been the worst experience we've had with a company in over 35 years.

Order Not Received!!!

I ordered on the 17th of April and as of today April 28 I have still not received it. On previous orders from you it has taken 3 to 4 days for delivery. It has been over 11 days and nothing!!!

Package is nowhere!!!!

We were notified the package was delivered and immediately went out to get it. It was no where to be found, despite having photos from the delivery company showing where they supposedly left it—- on the ground next to our fence right by the road. We have looked everywhere and it is not here. We waited weeks to get this part and now I am leary of ever ordering from you again.

Delivery has been a nightmare

The printer is good smooth but its…

The printer is good smooth but its needs normal app to control and ad files from phone something like bambulab . The pc app is almost the same why there s no app for apple that will work normally

11 days no Pla delivery

11 days no Pla delivery. Open a branch in Perth please

It did take a while to get here and it…

It did take a while to get here and it was delayed a lot but everything else was very good

I’ve been ignored for days

I’ve been ignored for days. I need a return label for the filters and three of the resins.

I like the product but the shipping was awful

I like the product, but the quality of the shipment packaging for my last order was unacceptable. Spools were simply taped over instead of placed inside a box leading to damage. We had two separate orders, the single unit came outside of a box, was not taped shut, and was delivered by an unprofessional delivery driver.

Ordered Jupiter 2

Ordered Jupiter 2, tracking number says it was delivered but I never received it. SHOP app showed me the location was halfway across the state. Haven't heard from them at all.

16 Good Days, Then Weeks of Downtime and Delays

I purchased an Elegoo Centauri Carbon 1 on March 17 and received it March 20. For roughly 16 days it printed very well. I enjoyed using it and I understood why people are attracted to the value on paper. That’s what makes the rest of this experience so disappointing. The printer failed under normal use on April 6. An early failure like that is a quality control problem, and the real issue became how Elegoo handled the warranty. I contacted support on April 7. They acknowledged the issue and chose to resolve it by sending replacement parts rather than offering a replacement unit or refund. After I pushed for faster resolution, they agreed to “expedited shipping” and quoted 5–10 days. That “expedited” promise did not match reality. It took five days just to receive tracking after they said the shipment was expedited. Once tracking existed, the package then sat for about six additional days showing only label created and waiting, with no pickup and no movement. In other words, the entire 5–10 day expedited window was effectively consumed before the carrier even meaningfully handled the package. Later, after the shipment finally began moving, it did experience a short customs delay of about two additional days, but that was on top of the earlier dead time where nothing had even been picked up. To sanity-check whether this kind of delay is unavoidable, I independently ordered one of the failed components myself (the printhead board) and received it in eight days, with tracking provided the next day. That makes it clear fast delivery is possible when it is actually prioritized. My warranty shipment was not. Communication throughout was slow, minimal, and reactive. When I pushed for a real resolution and compensation for weeks of downtime on a nearly-new printer, the only additional offer was a roll of filament. That is not a meaningful remedy for a machine that failed early and remained unusable for an extended period. The overall pattern is that Elegoo will respond, and they will help only as far as they are forced to, but the customer absorbs the downtime and stress. One more point that concerns me: I submitted a review on Elegoo’s own website. I received an email response to it, but the review itself never appeared publicly. Meanwhile, I can see other positive reviews posted during the same timeframe. From my perspective, this strongly suggests Elegoo is filtering out negative reviews to present a better picture of customer satisfaction on their site. I can’t prove their internal process, but the outcome is clear: my negative review was responded to privately and never shown publicly. Bottom line: the Centauri Carbon 1 can be a great printer when it’s functioning, but if you get a bad unit or an early failure, you should expect delays, shifting explanations, and bare-minimum support. I have spent more time waiting on a remedy than I spent actually enjoying the printer. If you’re shopping in this price range and can spend more, I would seriously consider a Qidi Q2 instead. The extra money is not just for features. It’s for better overall build quality, performance headroom, and a company with a much better reputation for customer support. The value equation changes fast once you factor in downtime and how problems are handled. I wanted this to be a great purchase. Instead, it turned into an early failure and weeks of waiting for a basic warranty remedy.

Michael Beran美国 · 写过 1 条评价 · 体验于 2026-04-26 · 发表于 2026-04-27

Went out of the way just to say. . .

This is the most abhorrent experience I have ever had using a software. It is absolutely un-usable, and makes me want to sell my 3d printer.

Printer died and you are making me jump…

Printer died and you are making me jump through hoops to get it fixed. Now you want me to figure out a way to send this defective printer back even though I have no box or means to get it to the post office. Talk about poor customer service. I proved to you that it was defective. You suck

Product is as described but options…

Product is as described but options promised multi color add on is yet to be delivered.

The machine arrived non-operational

The machine arrived non-operational. The print head was loose upon arrival. The self leveling did not work. The initial profile supplied for the elegoo resin was incorrect. The documentation for how to use the resin feeding system is inadequate. Printing without using the resin feed system requires manual intervention. The window is, apparently, not very good at blocking UV from stray sunlight. It is very slow requiring about an hour per centimeter.

I recently received my Centauri carbon…

I recently received my Centauri carbon 2 and the first few prints were okay, but then started getting prints that were failing. Even after repeating washings with dish soap, neither petg or pla would stick to the plate. I manually leveled the bed, ran multiple auto leveling sequences, but finally tried a layer of glue stick and that made a print finish. I honestly don't think glue stick should be necessary on a new, clean machine. I have a cheaper bambu a1 mini, and never seem to have these adherence issues. Update: Elegoo contacted me very quickly, and with some adjusting on my part, and some advice from them, I seem to have gotten the printing issues mostly resolved. My lower level of experience printing, may have had me expecting too much and not realizing it may need fine tuning. Overall I am much happier with my experience now.