ELEGOO

Great quality filament

Great quality filament, but colors are very inconsistent within each batch. If you order a 10pack of purple they will all be slightly different shades.

Shipping is very slow

Shipping is very slow. Recommend ordering well before you run out of fillement. Waiting 3 months for a delivery is not ok and should be very well explained before purchasing. But other then that 4 stars because at least the centauri carbon one works.

Great service, swift delivery.

Delivery was quick and was handled well, filament quality is phenomenal and prints very well overall.

Poor Customer Experience

The parts of the new system were not assembling inspite of it being new, the return process is taking too long, There is no phone number to speak to anyone, the person on the email who contacted me has yet to give me a process to return the product, even if the product is top class - I would not buy it considering the support I have received so far.

Haven’t received order yet

You sent me broken items and your tech…

You sent me broken items and your tech support sucks your return policy is non-existent. In short I should have listened to my friend and purchased Prussa

Not a great website

Not a great website - hard to find information about the product, product guides are not clear and miss steps that you have to google around to find someone else talking about. Great products, but not a great website.

So far so good

So far so good, the printer was fairly easy to set up, and it prints well. What's annoying though, first a sticker was placed across the screen and removing it left glue residue which AI still haven't been able to complete my remove, secondly, I can't print over the wifi using Orca slicer and the elegoo slicer is not that great. Software needs improvement, hardware is excellent 👍

Received printer MUCH faster than I…

Received printer MUCH faster than I thought I would. I think it was like two or three days

Customer service while trying to get…

Customer service while trying to get two centauri carbon 2's has been terrible. They cannot provide a reasonable fix, and will not provide refund/replacement for two defective units

Since I have installed my canvas system…

Since I have installed my canvas system it has not worked correctly. I can print with one color at a time just like before I installed it but now every time I have to turn it off before every print to reset an alarm. The Elegoo team has been super responsive with trying to help me figure this out.

2 shipments lost

I had 2 orders one for filament and one for the carbon 2. I constantly messaged them about the shipment status since it showed undeliverable for the filament and the printer did not show movement for almost a week. Customer service is oblivious and have no common sense. They continually advised the packages would be delivered but tracking showed otherwise. I asked for a refund on both shipments since I never received them and they couldn’t even process it in a timely manner and wanted to send me replacements instead. Why would I trust replacements if 2 shipments already got lost? Just give me back my money.

I accidentally bought a resin printer…

I accidentally bought a resin printer and I reached out before it shipped but no one saw my email until after it shipped. One I got a response I elected to pay $28 to have the printer shipped back to Elegoo without first arriving to my house. The printer arrived to my house anyway and I have sent 3 follow up emails asking what I need to do to ship it back. It’s been about a week and I still haven’t received a response. The printer is still at my house awaiting instructions from Elegoo. Please help. I have since bought 2 Elegoo filament printers from Amazon instead of directly from Elegoo because of this problem.

BEWARE!

I cannot express how awful the warranty and customer service has been on Elegoo products. I purchased a printer, it had issues from the start. The issues were intermittent so they were hard to track. I finally reached out to support and the first issue is when I send a message to support it can take at minimum a day to multiple days to receive a response. There is never a back and forth conversation, even if I respond minutes after their reply. They have had me take apart and reassemble the machine four times now. They promised that after this last time, having to remove the motherboard and reinstall it that they would finally “negotiate a resolution.” After again, it didn’t work because it is the Z axis motor which they have been very reluctant to replace for some reason (I told them that was most likely the issue at the beginning). They now tell me I have to disassemble the machine for the fifth time and reassemble again and hope that this finally resolves it. It has now been three months of dealing with support on this issue, during this time the warranty expired and they tried to tell me that it was no longer in warranty. After a long back and forth they finally agreed to honor the warranty because I notified them of the issues months prior and it is there slow response that is what is making this take so long. During this time, I finally just purchased a second printer because I can’t have a printer down for that long. When it arrived, the new printer had a part fall off immediately within its first print. I am guessing it probably shook loose in shipping, so that might not be their fault and I was able to repair it myself. But BEWARE! Only purchase if you’re willing to take a real gamble or to get into really deep internal repairs such as soldering, disassembly and rebuilding motors in the printer. Don’t expect anything with the warranty other than saving money on some of the parts.

I got a bad spool of DTG the filament…

I got a bad spool of DTG the filament is very brittle . The sealed package has been stored in office room(air conditioning 73F / less than 50% humidity) since it arrived at my location The sealed filament was opened less than few hours before the notice of a default As today i had no explanation from Eleego

I have now had my machine for about 2…

I have now had my machine for about 2 weeks. So far so good. My only issue was my plates came in damaged. Best part they shipped them anyway. But I had insurance (seel)that covered them. So, kudos to them. Other than that, all is well at the moment. Delivery was quick. Product seems good so far and the quality isn't bad at all,

Sent me a broken machine

Machine arrived caked with cured resin and a punctured release film. Elegoo sent me a replacement film in the mail a week later, now the printer is working fine.

Great printer, weird software

My CC1 printer is built solidly and works well, but the software leaves something to be desired. Be very clear up front that this printer isn't supported by your Matrix app.

Shipping issue

My first order was great. The post office will not deliver to my physical residence, so when they sent my first order via UPS I understood this as their method of shipping; so I placed a second order. They sent that order via the U.S. Postal Service. The post office will not transfer the package to my PO Box, so this was returned to shipper. After some back and forth with customer service, they finally agreed not to make me pay for the shipping costs. It would be nice if they would let the customer select shipping method at checkout. Many other vendors do this.

My printer which is relativley new is goosed

My printer which is relativley new, after 150 hours decided to essentially self destruct! I started a normal print, nothing elaborate as usual and as the printer was doing the usual stuff before printing the hot end embedded itself into the print bead and dragged itself across it scratching it up so bad it cant be used any more, but because of that tye whole hot end bent! So i stopped everything and the whole rear rod is loose its completely loose so it read the wrong depth on the z axis! I contacted elegoo support and they were useless! The printer is basically goosed and they are asking me to repair it myself! I send pics and videos and still no offer to replace the hot end or print bed, i did no mods to the printer at all! Its a centauri carbon, have it since december and only 150 hrs on it