Elevate Styles

Thank you so much for the glowing review! We're thrilled to hear that the product was amazing and met your expectations perfectly. Knowing you had such a great experience made our day—thanks for taking the time to share it with the community!

Thank you so much for your wonderful review! We're delighted to hear that everything you've ordered has met your expectations and that you've been happy with our fast service. We truly appreciate your continued support and look forward to serving you again soon!

Thank you so much for your kind words! We're thrilled to hear that your order arrived earlier than expected and that you were impressed with the quality of the hair. Your satisfaction means the world to us, and we're so happy we could exceed your expectations. Thank you for choosing us—we look forward to serving you again!

Hi Larissa, We’re sorry to hear you haven’t received your order and that there was also an issue with a previous order. Royal Mail tracking confirms that order #496744 was delivered on July 22, with a delivery photo and GPS confirmation. You can view the tracking details here: https://www.royalmail.com/track-your-item#/tracking-results/IT828087882GB We understand the parcel may have been left in an unexpected location or with a neighbor. Please contact us at [email protected] so we can open an investigation with Royal Mail and also review the incorrect item from your previous order. We’ll be happy to assist.

Hi Anka, Thank you for taking the time to share your experience with us! Delivering quality products quickly is always our top priority, and we’re delighted to know we hit the mark for you. We appreciate your support and look forward to your next order!

Thank you so much for your wonderful review! We’re thrilled to hear that you love your 613 blonde wig and that it arrived quickly. We truly appreciate your support and look forward to serving you again soon!

Hi Carlton, Thank you so much for taking the time to leave us a review! We're thrilled to hear that we had what you needed in stock and that your order arrived super quickly. We really appreciate your support and look forward to serving you again soon!

Hi Pauline, Thank you so much for your kind review! We’re glad your order arrived in the UK in just 8 days and that you were happy with the communication. We truly appreciate your business!

Hi Shaterria, We take delivery issues very seriously. According to official USPS records, package #9400151901642486165606 was scanned as delivered directly to your mailbox on July 10th at 12:56 PM in Columbus, OH. You can view the full tracking details here: https://tools.usps.com/go/TrackConfirmAction?tLabels=9400151901642486165606 Because the carrier has confirmed successful delivery to your address, we are unable to issue a standard refund for a completed delivery. If the package was stolen or misdelivered by USPS, please reply to this email (or contact us at [email protected]) with a copy of your USPS police/loss report or GPS scan dispute. Once we receive that documentation, we will be happy to assist you with an official postal inquiry. Thank you for your understanding.

Hi Tina, Thank you for sharing your feedback with us. We are truly sorry to hear that the Bobbi Boss Bomba Faux Locs Soul Curly Tips 20" (Color 99J) didn't meet your expectations regarding texture and thickness. We always want our customers to love their look! While our policy prevents us from processing a return or refund for items that have been discarded, we sincerely appreciate you letting us know about your experience. Your feedback helps us improve our product descriptions and recommendations. We’re sorry this style wasn't a good fit, and we wish you the best with your new hair!

Hi Jamie, We sincerely apologize for the frustration and confusion regarding your refund. The Outre Wig Pop Synthetic Full Wig Jai (Color 44) was unfortunately out of stock, so we canceled that item and processed a refund for it right away. The rest of your order has already shipped. Please note that depending on your bank or credit card provider, refunds can take 3 to 5 business days to post to your account. We want to make sure this is resolved for you immediately—please check your inbox (and spam folder) for your refund confirmation email, or contact us directly at [email protected] so we can share the transaction reference details with you. Thank you for your patience!

Hi Barbara, Thank you for your review. We're sorry to hear about the confusion. According to your order, the color selected was **1B/30**, so that is the color your order was processed for. However, if you believe you received a different color than what was ordered, we'd be happy to investigate. Please email us at **[email protected]** with a photo of the wig you received, including the color label if possible. Once we verify the issue, we'll ship the correct item right away and include a prepaid return label for the incorrect one. We appreciate your business and look forward to resolving this for you.

Hi Megister, Thank you so much for your wonderful review! We're delighted to hear that you love your new hair and are happy with the colours you chose. We hope you enjoy wearing it and that it exceeds your expectations. Thank you for choosing Elevate Styles. We look forward to serving you again in the UK! Best regards, The Elevate Styles Team

Hi Anita, Thank you for your review! We're so happy to hear your grandson loves the shampoo. It means a lot to know it was a hit, and we truly appreciate you taking the time to share your experience. We look forward to serving you again soon! Best, The Elevate Styles Team

Hi Claire, thank you so much for the lovely review! We are absolutely thrilled to hear that you're happy with your new wig, the price, and our speedy delivery. Enjoy rocking your new look!

Hi Leasier, We always appreciate customer feedback, but we do need to clarify the facts regarding your order (Reference #496400) to clear up any confusion. You stated in your review that you put in the "right color," but your official order receipt shows that you explicitly selected and purchased the Shake N Go Legacy Human Blended Wig Chicago in the color TGREY (T-Grey/Gray). Our team worked efficiently to fulfill your exact selection. You ordered on July 7th, we shipped it out the very next day on July 8th, and USPS tracking confirms it was delivered to your porch in Pearland, TX on July 11th—just three business days later. We successfully, accurately, and rapidly shipped the exact gray wig that you added to your cart and paid for. Because we fulfilled your order perfectly, this 1-star review is incredibly unfair to our hard-working shipping team. If you made a mistake at checkout and actually wanted a different color, we are still happy to help you fix your error. Please review our return policy and reach out to our customer support team at [email protected] so we can assist you with a standard return.

Hi Mone, Thank you so much for the lovely review! We pride ourselves on having a helpful team, so we're absolutely thrilled to hear our customer service was polite and that your order arrived so quickly. We hope to see you again soon!

Hi Tania, thank you for sharing your feedback! We're so glad to hear your wig arrived safely and quickly. We hope you love the final look once it's installed!

Hi Nikki, Thank you for your review! We're so glad to hear you were happy with our fast service. We truly appreciate your support and look forward to serving you again at Elevate Styles!

Hi Rose, Thank you so much for your wonderful review! 💖 We're thrilled to know you had a great experience with Elevate Styles. Your kind words and support truly mean a lot to our team. We look forward to serving you again soon!