Elevate Styles

Thank you for your wonderful review! We're so glad we could help you find the product when it wasn't available locally. It's great to hear that your order arrived quickly and was packaged well. We truly appreciate your support and look forward to serving you again soon! — The Elevate Styles Team

Hi Devona, We're very sorry for the delay. After reviewing your order, we can confirm it was shipped the same day it was placed on May 20. Unfortunately, the tracking shows the package has been delayed in transit and appears to have stalled within the USPS network. https://tools.usps.com/tracking/9400151901642486154587 We completely understand your frustration, especially since you needed the product sooner. Please contact our customer service team directly and we'll be happy to either arrange a replacement shipment or issue a refund, whichever you prefer. Thank you for bringing this to our attention, and we apologize for the inconvenience. — Elevate Styles

Thank you so much for your kind review! We truly appreciate your patience with the shipping delay and are glad the complimentary gifts helped make up for the inconvenience. Providing exceptional customer service is always our goal, and it means a lot to hear that our efforts made a positive impression. We're also happy that you found value in our pricing. We work hard to offer great products at competitive prices while maintaining a wide selection for our customers. Thank you again for your support. We look forward to serving you again soon! — The Elevate Styles Team

Hi S. Onyia, Thank you for your feedback. We are sorry to hear you were disappointed with your order. After reviewing your TikTok Shop order (#493641), our records show the order was placed for 2 packs of Outre Purple Pack Brazilian Feather Crochet Dominican 18", and those were the items shipped. We were unable to locate any unresolved messages regarding this order, but if the item received differs from what was ordered, we'd be happy to investigate further. Please contact us with a photo of the product received and we'll review it right away. We value your business and are always happy to work with customers to resolve any concerns. — Elevate Styles

Hi Delissa, Thank you so much for your kind words and continued support! ❤️ It truly means the world to us that you've been shopping with Elevate Styles for over two years. We're honored to be your go-to source for hair, and we're so happy to hear you've had great experiences with both our products and service. Customers like you are the reason we love what we do. Thank you for being part of the Elevate Styles family, and we look forward to serving you for many years to come! 🥰 Warm regards, The Elevate Styles Team 💕

Hi Asia, Thank you so much for your thoughtful review! We're thrilled to hear your items arrived quickly and in perfect condition. While we're sorry there was an issue with your initial shipment, we're glad Amina was able to assist you right away and get everything resolved quickly. Providing fast, caring customer service is something we strive for every day. Thank you for placing your trust in Elevate Styles. We truly appreciate your support and look forward to serving you again soon! ❤️ The Elevate Styles Team

Hi Lazaro, Thank you for the 5 stars! We're glad you had a great experience with Elevate Styles. We appreciate your support and hope to see you again soon. ❤️ Elevate Styles

Thank you for your review, Donya! We're delighted to hear your order arrived on time and that you were happy with the value of your purchase. We truly appreciate your support and thank you for choosing Elevate Styles. We look forward to serving you again soon!

Hi Debbie, Thank you for taking the time to leave a review! We're delighted to hear that your Dr. Miracle’s Temple and Nape Gro Balm arrived promptly and in good condition. We truly appreciate your business and are glad we could provide a smooth shopping experience. Thank you for choosing Elevate Styles, and we look forward to serving you again soon!

Thank you so much for your continued support and for being a repeat customer! We're thrilled to hear you've been able to find styles and colors that are often sold out elsewhere. We've recently streamlined our shipping program to make delivery expectations even clearer, with Fast Ship items that ship the same business day and a wider selection of styles that may require a few business days to source before shipping. We truly appreciate your business and look forward to helping you find your next favorite style!

Thank you for your feedback. We sincerely apologize for the frustration and disappointment with this order. Unfortunately, the Outre HD Transparent Lace Glueless Lace Front Wig Jenna QLJEN in color 1B was completely discontinued and unexpectedly unavailable from our supplier after the order was placed. Since there was no replacement inventory available, issuing a full refund immediately was the only option. We completely understand your concern regarding the lack of proactive communication, and we agree we could have updated you sooner. We truly appreciate your patience and are glad we were able to process your refund quickly once the issue was confirmed. We would also like to offer you 20% off another style of your choice as a courtesy. Please email [[email protected]] for more information. Thank you again for your honest feedback. It helps us continue improving our customer experience.

Thanks, Charlene! We hope you love your bombshell unit. Thank you so much for the support! ❤️

Hi Jamira, Thank you again for your feedback. We completely understand the frustration when an order takes longer than expected. For this particular item the estimated processing timeframe was listed on the product page prior to checkout. According to the USPS tracking your package is scheduled to be delivered today. We truly appreciate your patience and the opportunity to serve you, and we are continuously working to improve both our shipping speed and communication experience for our customers.

Hi, Thank you for your honest feedback. We are very sorry to hear the Jelly Pop crochet hair did not meet your expectations. We understand how disappointing it is when the color appears darker than expected and the texture is not what you were hoping for. The texture and shedding can sometimes vary by batch and style, but we definitely understand your frustration. While our return policy does include return shipping and a restocking fee on opened items, we still would have appreciated the opportunity to help before you felt the need to discard the product. As a courtesy, we would also be happy to provide a discount on a future order or another item if you decide to give us another chance. We truly value your feedback as it helps us improve both our product selection and customer experience moving forward.

Thank you so much for your kind review! We are so happy to hear you loved the wig and the colors, and even more excited that it looks great on you 😊 We truly appreciate your support and are glad you enjoyed the fast shipping experience as well. We look forward to serving you again soon!

Hello Kim, We are sorry to hear you were dissatisfied with the wig and your experience overall. As noted previously, the concern was reported after the unit had already been worn, brushed, and prepared for styling. Due to hygiene standards for wigs and hair products, used items are not eligible for return or refund unless a manufacturing defect can be verified prior to use. We did carefully review your situation and, as a courtesy, offered a 25% discount toward a replacement unit in an effort to assist further. We always encourage customers to inspect and test the item before altering, brushing, or styling so any issues can be addressed immediately. While we understand your disappointment, our position regarding the order remains unchanged. We appreciate your feedback and thank you for giving us the opportunity to review the matter. Thank you, Amina

Hi Lola, Thank you so much for your support over the years! We love being a go-to destination for wig lovers in the UK looking for variety and the latest styles. We make it a priority to stock the newest Outre arrivals so you always have an amazing selection of units to choose from. We truly appreciate your continued support and can’t wait to get your next order out to you. We hope you absolutely love your Outre wig!

We appreciate the kind words! Our goal is to provide a seamless experience from the website to your doorstep with fast domestic shipping and responsive USA-based customer service. We love keeping our community updated on the newest Outre arrivals. We hope you enjoy your purchase!"

Thank you! We’re so glad you had a seamless experience. We take extra care with our protective packaging to ensure that every Outre wig and unit we ship across the USA arrives in perfect condition. We can’t wait to see you back for your next order!

Thank you so much for giving us another chance! We’ve been working incredibly hard over the last year to streamline our communication and shipping speeds, so hearing that you noticed the improvement means the world to our team. We’re thrilled you're happy with the service this time around—looking forward to seeing you again soon!