Elevate Styles

Subject: Delivery Confirmation for Order H044DA0014272750 Hello Naahemaa, We have investigated your claim regarding the delivery of your parcel. According to the official tracking logs from our courier partner (available here: https://elevatestyles.passportglobal.com/H044DA0014272750), a specific request was made on April 16th for the parcel to be left in a "Safe place - enclosed porch." Following this request, the tracking confirms that the parcel was successfully Delivered on April 18th at 12:30 PM in Leicester, GB. Because the parcel was delivered according to the "safe place" instructions provided, we cannot verify the claim of theft by the driver. We recommend checking your enclosed porch or speaking with members of your household. If you believe the item was stolen from your porch after delivery, we advise filing a report with the local police, as we have fulfilled the delivery to the requested location. Best regards, Amina

Hello Cintia, We understand your frustration when a package doesn't arrive as expected, but we would like to clarify the shipping facts for other customers and for the record. Order Status & Shipping Verification: Tracking Number: 9434650206217175906661 Carrier: USPS (United States Postal Service) Items Shipped: 2 Wigs, 1 Band, 1 Wig Cap Delivery Status: Confirmed as Delivered by USPS to the address provided. As a merchant, once the carrier confirms delivery to the correct GPS coordinates, the transaction is considered fulfilled on our end. We have successfully shipped your items, and the postal service has confirmed they reached the destination. If you have not received the items despite the "Delivered" status, we recommend contacting your local post office to speak with the specific carrier who serviced your route that day. We remain available via our official support channels to provide any documentation you need for a postal theft claim. Best regards, Amina

Hello, We’d like to clarify the facts regarding this order: Proactive Communication: We contacted you regarding stock before shipping to ensure you received a product you'd like. Prompt Shipping: Your order was shipped on 12/17 and delivered on 12/22 (just 5 days later). Resolution: We are glad your daughter loves the wig! Had you contacted us for a return, we would have followed our standard professional process. We stand by our verified reviews and our commitment to fast holiday fulfillment. Best regards, Amina

Hello Samantha, We sincerely apologize for the delay in processing your order. Upon review, we found that the item was unfortunately out of stock. Action Taken: Order Status: Cancelled due to stock unavailability. Refund Status: A full refund of $69 has been processed back to your original payment method. Timeline: Depending on your bank, these funds typically reflect in your account within 3–5 business days. We value your past business and regret that our communication fell short this time. We are working to improve our inventory sync with the Shop app to prevent this in the future. Best regards, Amina

Hello Stephanie, We take your feedback seriously, but we must clarify our hygiene and quality standards. Our Standards: Strict QC: Every item we ship undergoes a rigorous Quality Control inspection to ensure it is in brand-new, factory-sealed condition. Hygiene Policy: As a hair and beauty retailer, we maintain strict sanitary protocols. We do not sell or ship used items under any circumstances for the safety of our customers. If you feel there was a manufacturing defect or an issue caused during transit, please contact our support team with photos of the packaging and tags so we can investigate with the manufacturer. Best regards, Amina

Hello Justine, We are sorry to hear about the damaged item. We aim for every order to arrive in perfect condition and would like to resolve this immediately. Verified Support Channels: Multiple Ways to Reach Us: We are highly responsive via email and text. Instant Support: For the fastest resolution, we invite you to use the Inbox/Live Chat feature located directly on our Home Page. Our Commitment: As a returning customer, your satisfaction is our priority. We are ready to send a replacement or issue a refund once we verify the damage through our support chat. Please message us via the website "Inbox" so we can fix this for you today. Best regards, Amina

Hello Latrice, We take your feedback seriously and would like to address the facts regarding our fulfillment process: Brand New Guarantee: Every Outre Perfect Hairline wig we ship is sourced directly from the manufacturer. We do not sell used or "retaped" items; our Quality Control team ensures all packaging is factory-sealed before shipment. Color Accuracy: If there was a discrepancy between your order for Hazelnut Mocha and the items received, we want to correct this immediately. Instant Resolution: Please contact us via the Inbox on our Home Page or our support email with photos of the items and the packaging. If a fulfillment error occurred on our end, we will provide a pre-paid return label and ensure you receive the correct items or a full refund. We are here to help and ensure you get exactly what you paid for. Best regards, Amina

Hello Malicka, Thank you for your feedback. We would like to provide an official update on your order status: Order Status: Due to a sudden inventory discrepancy, the item you ordered was found to be out of stock. Refund Issued: We have processed a full refund for your order as we could not fulfill it to our standards. Communication: We apologize that the initial tracking label caused confusion while we were verifying stock. You should see the funds back in your account within 3–5 business days, depending on your bank. If you have any further questions, please reach out via the Inbox on our Home Page for instant assistance. Best regards, Amina

Hello, We take allegations of "false advertisement" very seriously. We would like to clarify our sourcing standards for all our customers: 100% Authentic Guarantee: We are an authorized retailer and source all our products directly from the official manufacturers (such as Outre, Sensationnel, etc.). We do not sell "trash" or counterfeit goods. Quality Assurance: Every item is shipped in its original, factory-sealed brand packaging to ensure authenticity and hygiene. Resolution: If you feel the product you received has a manufacturing defect, please contact us via the Inbox on our Home Page. > We invite you to provide photos of the packaging and tags through our site’s Inbox so we can verify the item and assist you with a return or exchange according to our professional standards. Best regards, Amina

Hello Cats, We have reviewed your order details to ensure accuracy. To maintain a transparent and fair process for all customers, we must fulfill every order based strictly on the items and colors selected on the official invoice. Order Details: Selected Item: Our records show the item selected and paid for was color #1 (Black). Fulfillment: We shipped the exact item that matches your invoice to ensure order integrity. Because we fulfilled the order as it was placed, our standard return policy applies. However, we want you to be happy with your purchase. If you would like to exchange it for the "Dark Chocolate Caramel," please reach out via the Inbox on our Home Page so we can provide the correct return instructions and help you get the style you want. Best regards, Amina

Thank you for reaching out, and I truly apologize for the inconvenience you've experienced trying to initiate your return. I understand how frustrating this must have been, especially with the delays and incorrect link you received. We appreciate your patience and are happy to confirm that your return is now approved through our new self-return portal. You may proceed with the return using the instructions provided in the confirmation email. If you experience any further issues or would prefer for us to assist directly, we're happy to help—just reply to this email and we’ll take care of it for you. We’re always working to improve the process and your feedback helps us do just that. Please don’t hesitate to reach out if there’s anything else we can do to make this right.

Thank you so much for your continued support and for sharing your thoughts on the Harley wig from Outre! We’re thrilled to hear that you love the style and colors—it truly is a standout piece. We’re sorry to hear about the delayed delivery and the wig losing its shape sooner than expected. Your feedback is incredibly valuable, and we’ll be sure to share it with the manufacturer. In the meantime, if there’s ever anything we can do to make the experience better—whether it’s a care tip or help with tracking—please don’t hesitate to reach out. Thanks again for being a loyal customer. We appreciate you!

Hello Milagro, We would like to provide an official update regarding your order to ensure the facts are clear. Delivery Verification for Tracking 9434611106150525432521 Status: DELIVERED Delivery Date: April 20, 2025 Carrier: USPS Location: Delivered to the shipping address provided at checkout. We pride ourselves on being responsive; our records show that this package was processed and shipped promptly. If you cannot locate the package, we recommend checking with neighbors or your local post office, as USPS sometimes marks items delivered when they are placed in a parcel locker or a side porch. For further assistance or to provide a police report for a missing package investigation, please contact us via the Inbox on our Home Page. We are here to help. Best regards, Amina

Hello, We must firmly clarify the facts regarding our products and hygiene standards: Zero-Tolerance Hygiene Policy: We source our products directly from leading manufacturers (like Outre and Sensationnel). Every item is factory-sealed and stored in a climate-controlled, professional warehouse. We do not and have never shipped items with biological contaminants. Quality Control: Our team inspects the exterior of factory packaging for integrity before shipping. The "photos" mentioned do not reflect the high-quality, brand-new condition of our inventory. Return Requirement: For any replacement to be processed, the original item must be returned for a professional inspection to verify the claim and report it to the manufacturer. We stand by the cleanliness and safety of our products. If you wish to proceed with the return for inspection, please message us via the Inbox on our Home Page. Best regards, Amina