Elevate Styles

Hi Kim, we want to look into this and resolve the delay for you immediately. As mentioned on Yelp, we can't find an order under your name. Please email us directly at [email protected] with your order number or the email address used at checkout so we can track it down and make this right.

Hi Naomi! Thank you so much for the lovely review! We are absolutely thrilled to hear that your hair turned out "too cute" and that you loved the quality. We really appreciate your understanding regarding the 3-day delivery delay—extreme weather can definitely throw a wrench in shipping schedules, so thank you for your patience with the EU transit times! We can't wait to welcome you back for your next order. Stay fabulous!

Thank you so much for your kind words and for taking the time to share your experience! 💖 We're glad our team was able to assist you in finding a suitable replacement and keep you informed throughout the process. Providing excellent customer service is always our goal, and it means a lot to know we were able to help. Thank you for choosing Elevate Styles. We truly appreciate your support and look forward to serving you again!

Hi Birdie, thank you for sharing your feedback and for the 4-star rating! We always want your order to match your expectations perfectly, so we sincerely apologize for the variance in the online profile images for the Mane Concept Afri-Naptural Crochet Braid. We are so glad our customer service team at Elevate Styles could quickly assist you with that 20% refund. We appreciate your understanding and hope to give you a perfect 5-star experience next time!

Hi Alison, Thank you so much for the wonderful review! We are thrilled to hear that your order arrived safely in the UK in less than two weeks and that you are very happy with your purchase. We know international shipping can sometimes feel like a waiting game, so we work hard to get our global orders processed and shipped out as quickly as possible. Your support means the world to the Elevate Styles team! Enjoy your new look, and we hope to welcome you back again soon!

Hi Leshell, thank you so much for the 5-star review! We are absolutely thrilled to hear that you love the quality of your new Outre Wig Pop Synthetic Full Wig Elin. At Elevate Styles, we always strive to deliver the best quality and latest looks. Enjoy your gorgeous new style, and we look forward to shopping with you again soon!

Hi Yaa, Thank you for bringing this to our attention, and please accept our sincere apologies for the frustration this has caused. We always aim to fulfill every order seamlessly, but in this instance, the specific Outre crochet items you ordered unexpectedly became unavailable from our supplier after your order was placed. As soon as we realized we could not secure the stock to fulfill the shipment, we immediately canceled the order and issued a full refund back to your original payment method. We completely understand how disappointing it is to receive a confirmation only to have it canceled later. We are actively working with our suppliers to improve live inventory accuracy to prevent this from happening again. Thank you for your patience, and we hope to have the chance to provide you with a much better experience in the future.

Hi Eloisa, Thank you so much for your kind words! We're delighted to hear that you loved your wigs and that they looked natural and true to style. We're also happy your order arrived quickly and that you had a great experience with our customer service team. We truly appreciate your support and look forward to serving you again soon!

Hi Claudia, Thank you for your kind review! We're delighted to hear that you were happy with the quality of your hair and that your order arrived quickly. We truly appreciate your support and are grateful for the opportunity to serve you. We look forward to helping you again soon!

Hi Sondra, Thank you for your 5-star review! We're delighted to hear your order arrived quickly. We work hard to provide quality products and fast, reliable shipping, so it's wonderful to know we met your expectations. We truly appreciate your support and look forward to serving you again soon!

Hi Amos, Thank you so much for your wonderful review! ❤️ We truly appreciate your kind words and your continued support over the years. It means so much to us to hear that you've had positive experiences with our customer service team. Customers like you are the reason we do what we do, and we are incredibly grateful for your loyalty and trust in Elevate Styles. Thank you for being such an amazing customer. We always look forward to serving you and can't wait to have you shop with us again soon!

Hi Zainab, Thank you for reaching out, and we're sorry to hear that the wig did not meet your expectations. We reviewed your order and can confirm that it was delivered to the UK within 6 business days, which is within our estimated delivery timeframe. However, we understand that your concern is with the wig's density and appearance rather than the shipping. The Outre Dominican Curly QSBDC is designed with a specific density and style, and appearance can vary depending on personal preference, styling, and the model photos used by the manufacturer. We're sorry to hear that it was not as full and voluminous as you expected. We appreciate your feedback and will be happy to review any photos you can provide showing the concerns with the wig. Once received, we'll see what options may be available to assist you further.

Hi Zhuoya, Thank you so much for your kind review! ❤️ We're thrilled to hear that you love the nails and that they look so cute on you. Your order traveled all the way from Atlantic City, New Jersey, USA to Västerås, Sweden, shipping on June 8th and arriving on June 14th—just 6 days! We're delighted it reached you so quickly. Thank you again for your support. We truly appreciate your business and look forward to serving you again soon!

Hi Claudia, thank you so much for the 5-star review! We're thrilled to hear your order arrived quickly and on time. We love helping you elevate your style, and we hope you absolutely love your new Outre wig!"

Hi Ana, We're sorry to hear that you were disappointed with your purchase. After reviewing your order, we see that it was placed on May 19 and successfully delivered to France on June 3. We are pleased that the shipment arrived within our expected international delivery timeframe, though we understand that timely delivery does not make up for disappointment with the product itself. We would also like to clarify that the Sensationnel Premium Too Feather Crochet Deep Wave 18" is a human hair blend product from Sensationnel, a well-established and widely trusted hair brand. While many customers enjoy this style, it is not a 100% human hair extension. Because it contains a blend of human hair and premium synthetic fibers, performance can vary depending on installation, maintenance, styling practices, and daily wear. We take feedback about our products very seriously and would welcome the opportunity to review your concerns further. Please contact our customer care team with photos of the hair and additional details regarding the installation so that we can investigate the issue and determine whether a resolution may be available. Thank you for sharing your experience. We value every customer and continuously use feedback like yours to improve both our product offerings and our service.

Hi Bren, thank you so much for shopping with Elevate Styles! We are thrilled to hear that you had an easy ordering process and that your package arrived with quick delivery. We know how important it is to get your favorite wigs and hair units fast, and our team works hard to keep shipping seamless. We truly appreciate your 5-star review and look forward to welcoming you back for your next look!

Hi Peggy, We're sorry to hear that you were disappointed with the color of your item. Hair colors can sometimes appear differently in person depending on screen settings, lighting, and manufacturer-provided images. We reviewed your shipment details and confirmed that the item sent (Sensual Vella Vella Synthetic Kinky Curly Bob Wig Zarah - TP27) matches the exact product and color variation selected during checkout. That being said, if you believe you received a different color by mistake, please reply to this message with a few clear photos of the item and its packaging. Our customer service team will gladly review it for you and make things right. We appreciate your feedback and the opportunity to assist you!

Hi Patricia, Thank you for sharing your honest feedback. We are so sorry to hear that the Outre Neesha units didn't live up to expectations—getting a brand-new wig only to deal with immediate shedding and an off-color is incredibly frustrating. We have passed this feedback directly to the manufacturer, as we expect much higher quality from the brands we carry. We completely understand that return shipping costs and our standard 20% restocking fee are an unwelcome surprise when a product doesn't work out. We try to keep our upfront retail prices as low as possible, which unfortunately means we cannot absorb the costs of returned items. We want to let you know that we received your return and issued your refund today (same-day processing). Please allow 2–3 business days for the funds to reflect in your account, depending on your bank. Even though this was your first order with us, we genuinely appreciate your feedback. If you have any further questions about your refund, please feel free to reach out to our support team. Warmly, Elevate Styles

Hi Lara, thank you so much for the 4-star review and for recommending us! We are so glad to hear you had a great experience and that your Next Image Avocado & Shea Butter order arrived so quickly. We truly appreciate your business and look forward to serving you again soon!

Hi Tia, We take customer service very seriously, but our system records show a different timeline for this order. Your order was placed on May 29 and was packaged and shipped out the exact same day. Because it was dispatched immediately, it was successfully delivered to the UK on June 6 (an 8-day international delivery). We checked our inbox and could only locate a single email inquiry from you, which was sent after the package was already in transit. We responded to that email with your tracking information. We have no record of prior cancellation requests or multiple unanswered emails. If you sent emails from a different address, please reach out to us directly so we can locate them and help you with a return. — Elevate Styles Customer Care