Emassagechair

Hi David, Thank you so much for sharing your experience with us. We see that your order was expedited with our shipping team, and the tracking information can take 3-5 days to receive. This information will come by email and we have requested this be sent to you as soon as possible. We hope this helps and you will receive an update within 24 hours :). Thank you again. Emassagechair.com

Hi Marcial, Thank you for choosing Trustpilot to share your experience shopping with us. We apologize for the issue with the back order as these chairs are in very high demand and sell out quickly. We send emails as soon as possible if there is a change in your order and from your comment above it sounds like you did not receive this email. To help assist further a customer service representative will be in touch with you shortly. We hope this helps and thank you again for sharing your experience. Warm Regards, Emassagechair.com

Update: Hi Mr. Yee, Thank you again for choosing Trustpilot to share your experience. We apologize for the inconvenience caused by the Pandemic and issues with in-home delivery that are impacted by this. We do our best to inform customers on how to handle any issues caused by the Pandemic, mainly in areas that have social distancing strictly enforced. Unfortunately in some areas white glove delivery can be more effected than others, however we do have a process in place to ensure the white glove assembly service can still be provided. We see that our customer service representative provided you information by email before the delivery letting you know how to accept your delivery in case the delivery driver was not allowed to come into your home to complete the assembly. In this scenario we promised we would provide a technician to complete the assembly in the room of your choice. From your email response to us you were ok with this option. Thank you for being so responsive in your email with our customer service team, we see that your chair was fully assembled and in the room of your choice by a technician, as promised, the following day after your chair was delivered :). We also see that we provided a refund, making the assembly service free :). Please allow us to invite you to update your review with Trustpilot to help share your experience with future customers. Thank you again and we hope you're enjoying your amazing massage chair! Warm Regards, Customer Service Emassagechair.com Original Response: Hi Mr. Yee, Thank you for choosing Trustpilot to share your experience with the delivery. We understand you may be having a unique experience caused by the Pandemic and Social Distancing Guidelines with delivery in your area. We do our best to help ensure a successful delivery by notifying you of any exceptions or issues that are caused by the Pandemic. We do see that our support team is currently assisting you with a technician as detailed in the email notification that was sent in case the chair was not delivered and assembled at the same time. We deeply appreciate your patience and we are working swiftly to get this completed as soon as possible. Warm Regards, Customer Service Emassagechair.com