Customer service reached out same day…
Customer service reached out same day to let me know that my order was not immediately available, and to offer to upgrade my order at no cost.
About Emassagechair
Data updated- Website
- emassagechair.com
- Category
- Health & Medical
- Location
- United States · Las Vegas
- Status
- Unclaimed
- Replies to negative
- 100% (6/6)
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Is Emassagechair legit?
Emassagechair (emassagechair.com) has a 4.6 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Very Helpful, Knowledgeable, and Extremely Patient and Nice
My experience with Emassagechair and Heather as the representative was very pleasant. She was knowledgeable of the products and explained what the differences and advantages of the two I was deciding between. I did not feel rushed at any moment on my questions, I also did not feel any pressure to buy products or services involved in this phone call. Heather was a wonderful contact to have spoken to in buying my new massage chair. If you have any massage chair needs it is my helpful opinion to trust and ask for her when deciding on which one to buy.
Great service, great chair!
We received great service from Heather in getting just the right chair, we love it!
This is my fourth review of this company.
After several years of very heavy use by my wife and myself, the ottoman on my AmaMedic chair broke. Multiple screws eventually pulled through the plastic casing and the ottoman basically came apart. Since the chair is still under warranty I contacted Heather at emassagechair.com. I have dealt with Heather on several occasions in the past regarding choosing and purchasing a couple of chairs for myself and my parents and she has always been amazing. This time was no different. She processed the claim and told me I would be contacted by the manufacturer. She explained that emassagechair.com is an independent sales company located in Las Vegas, NV, and they do not personally fulfill warranty claims. Within a couple of days the manufacturer emailed me to say this particular ottoman was out of stock and would need to be manufactured in China and shipped to me. They said it may take two to three months. I got back in touch with Heather and she used her "inside contacts" at the manufacturer to research if there were any alternatives, such as "borrowing" an ottoman from another chair to expedite the process, then replace the ottoman when the new one arrives. I live in the Arizona desert so I didn't expect super fast service from a manufacturer located in Texas but within a few days (yesterday) my new, replacement ottoman arrived and it is perfect! I have had fantastic experiences with emassagechair.com and specifically with Heather. I only know her through my business dealings with her but she has always treated me with patience and kindness as though I were a family member. If you are considering buying a chair online, this is the company you need to deal with. I highly recommend this company, and Heather specifically. She truly cares about her customers.
Horrible, horrible, horrible company
This company is a scam stay away please if you don’t want to get ripped off for the love of god stay away this company is ran by one person. Her name is Heather she will tell you one thing and do another. She told me that I was going to get a full refund that she was not gonna charge me $250 for the shipping and handling because the chair was defective but then after the chair is received and months later, she then says oh no the chair was fine so you gotta pay the $250 and if you don’t pay the $250 then it gets reported to the credit bureau fall for this scam horrible company they will do whatever they can to get money from you
Reply from Emassagechair2023-09-21
Hi Aristides, Thank you for sharing your feedback regarding your purchase. We sincerely apologize for any dissatisfaction you may have experienced with our return policy. We are unable to offer complimentary returns when the product is undamaged and in working order. However, we did provide a free return for your initial purchase and a complimentary upgrade for your second chair. It appears that neither chair met your expectations. Please be assured that we maintain a close working relationship with our manufacturers to ensure that our customers receive chairs of the highest quality. Both chairs you returned underwent rigorous quality testing and were certified by the manufacturer to be in perfect working condition. In summary, we waived the return fee for your first chair and offered a complimentary upgrade for the second chair. As outlined in our return policy, there is a flat rate fee of $250 for the second return. We encourage any of our customers to reach out to us via phone or email with any questions or concerns they may have. Warm Regards, Kevin
Heather was the nicest most helpful…
Heather was the nicest most helpful person I have ever dealt with in any company. I feel that she is a great asset to your company. Actually everyone I dealt with was very helpful. I wish all company's cared about their customers as much as yours. Thank you for treating me like a person
I got amazingly attentive support from…
I got amazingly attentive support from the sales person--without any pressure to buy. She was impressively knowledgeable. Then I got the chair much more quickly than I expected, which was, of course, a treat. The customer service responded when I needed to check a couple of questions, immediately with very specific and helpful feedback. I had a top notch experience with this company.
Second purchase from massagechair and…
Second purchase from emassagechair and same great service as the last time. Rhonda and Heather worked hard to provide top-notch, post-sale tracking and follow up during an unexpected shipping delay. Chair arrived perfectly and is an amazing addition to our home.
Rhonda is a great sales and customer…
Rhonda is a great sales and customer service professional. She is very customer service focused. She walked my wife and I through the purchase of our Ogawa Master Drive massage chair. She took the time to answer all of our detailed questions and assisted us in all aspects of the purchase. Rhonda is a definite asset to the Emassagechair company. Thank you very much Rhonda for all of your great, customer focused service. Craig & Sylvia On, Berkeley, California
their services are very good
their services are very good, the massage chair is look good. i love their prices i am very happy and comfortable with my massage chair.
Fabulous chair and caring people that…
Fabulous chair and caring people that helped me through the process. With literally 100's of chairs and vendors to choose from this is going to be the only one I would recommend and I did my research for months. Excellent price and would recommend to anyone looking for a high quality chair and a painless experience.
I would give them TEN STARS if I could!
I’m not big on writing reviews but I always read many reviews when researching products. I researched several different online massage chair companies and poured through their websites before I chose emassagechairs. I learned that all the online companies work exactly the same way, they take your order, but then your chair is shipped directly from the factory in Texas. My experience with emassagechairs was so amazing I had to come here and write a review but here I’m seeing a few very scathing reviews. I can’t believe those reviews are accurate and truthful. I don’t know any of those people, but I don’t think they would be people I would call friends. I think the problems were with the customers themselves not with emassagechairs. Here’s my story. I too ordered a chair in November 2020, and didn’t receive delivery until late February. The first chair I wanted was out of stock and on backorder, so I chose a different, better chair, the Admiral. It was also on backorder, but I decided to place the order anyway and wait. I was told it would be about four to six weeks. Apparently, due to Covid-19 there was a massive run on massage chair sales last year as people were no longer able to go out to public massage spas or health clubs. After about five weeks I began calling emassagechairs on a weekly basis for updates. As it turns out, there were many delays due to Covid-19. The manufacturer is located in Texas and the chairs are made in China, emassagechairs is a retail distributor on behalf of the manufacturer. Apparently Covid caused many unrelated delays all along the distribution route in manufacturing, shipping, docking, unloading, transporting to Texas and then trucking out to me. Since I was in such regular contact with emassagechairs I learned how many companies involved in the supply line of chairs had either shut down or dramatically cut their staff for safety, so the transportation was negatively affected at every step of the journey. I own my own business, so I am very familiar with supply chain disruptions. The only reason I’m explaining this is all the problems I encountered (and most of the other people encountered) were completely out of the control of emassagechairs. Every time I spoke with either Rhonda or Heather (or two others whose names I don’t recall) I was extremely impressed with their professionalism, kindness, patience and complete customer focus. They carefully explained everything as time progressed and they gave me the impression they sincerely cared about my satisfaction. Not once did I ever get the impression I was bothering them and not once did either of them become angry or rude with me. After about two and a half months of waiting for all these issues to get worked out, Heather actually negotiated with the factory for a free upgrade (to the Ama Medic Hilux which I love) at no extra charge. I didn’t ask for this, and didn’t expect it, but she was very concerned about my satisfaction after having to wait so long with no real estimated arrival date for my Admiral chair which was still on backorder. I opted for the curbside delivery so I can’t speak for the independent company that provides the “white glove” service. In my opinion, emassagechairs is one of the best companies I have ever dealt with and I recommend them very highly. Heather and Rhonda are both fantastic, with sparkling personalities, and they represent the company very well. I am happy with my purchase and have been recommending emassagechairs to all my friends.
I DO NOT RECOMMEND
Getting the chair I wanted was disappointing as 2 weeks into the order it was on back order. I settled for another osaki chair and 2 weeks into the purchase the rollers stopped working. Osaki send the rollers but a month later the rollers are still on the box they came in as their tech did not know how to open the back plate of the chair. Bad experience and no communication on behalf of emassage chair and/ or Titan Osaki tech support. Extremely dissatisfied. I DO NOT RECOMMEND THIS COMPANY.
Reply from Emassagechair2021-03-04
Hi Tharsys, Thank you so much for sharing your feedback with us. We are terribly sorry that you have experienced an issue with your chair. Please note this is an issue with your chair and the ability of the manufacturer to service or repair your chair. We apologize that they have caused issues with your service request and we will work to help make sure you are satisfied with your purchase with us. We do see that your current chair is being picked up and a new chair has been selected to replace the one you have. We apologize for the issue however we are unable to provide warranty service as this is guaranteed through the manufacturer or the brand of the chair. We are working on correcting the issue and a customer service representative continue to assist you until it has been completed :). Kind Regards, Kevin
RED ALERT BEWARE RED ALERT BEWARE
I've never had such a horrid purchase experience until I spent a huge amount of money on the Luraco Legend massage chair sold by emassagechair.com. I've called so many times I can't even count them all only to be treated like garbage, brushed off and yelled at by Rhonda and Matt in the sales department. I am a 65 year old disabled senior being berated over the phone by unqualified sales people - I was refused over and over to have a competent qualified technician come and make an assessment regarding the defective chair that was sold to me. They both kept insisting there was nothing wrong with my chair without even testing it. These are sales people who made the decision over the phone that my problem didn't exist. They finally did send someone out who did not think anything was wrong. Are you kidding me??? I also paid for the"white glove" service which was a total joke. They brought it in and looked at each other not knowing what to do. After approximately 20 minutes they put the arm on and plugged it into the wall and left. Nothing was tested. Nothing discussed or instructed on how to use the chair or remote which they didn't even thread through the loop. Are you kidding me? Nick from Massage Chairs Inc in Brick, NJ came to check it out. Finally someone qualified and also a store owner who knew the chair inside and out. Extremely knowledgeable. He took the time to disassemble the chair and expose the Ltrack noting the constant grinding and grinding and most unpleasant unrelaxing sound. Clearly a visible problem if you know exactly what you are doing. Definitely defective. I purchased the chair on 11/13/20 and it wasn't picked up until 2/10/21. Never have I ever. There wasn't an apology or any contact made by Rhonda or Matt. Very poor and very sad way to conduct business. I will be contacting BBB and anyone else I can think of. It's just wrong on so many levels... The conversation was taped...
Reply from Emassagechair2021-03-04
Hi MaryJo, Thank you for taking the time to share your experience. We’re terribly sorry you were not satisfied with your purchase. Your chair has been returned and a full refund has been issued. The majority of the details you claim are simply untrue. We would never treat or speak to our customers in such a way. We understand things happen and we do everything in our power to make them right. Sorry this purchase didn’t work out for you but your review of your experience is very unfair and simply untrue. Warm Regards, Kevin
Amazing knowledge of product!! Matt was extremely helpful in taking…
Matt was extremely helpful in taking into consideration what I was looking for in a chair! Not only helped me make a choice but also assisted with my payment for it! Never have I dealt with a young person that had nonstop manners, couldn't be more pleased with the help and knowledge that was provided by this young man! Thank you! Cant wait to get the chair in our home!
This matters
6 or 7 STARS - This matters: “Matt” assisted me with this purchase and he was nothing short of superb. If there’s a way to give an extra sixth or seventh star I would wish to do that. Matt researched several things for me. He was altogether highly knowledgeable, patient, articulate, and did everything he could to help me feel comfortable with my purchase decision. He went the extra mile. In fact rarely have I had such a thoroughly positive customer service experience… and I’ve taught seminars on this topic at the university and corporate levels. So please pass along my compliments to him, I hope you can put this review in his personnel file, and the next time someone’s due for a raise... let’s make it Matt! (Also, feel free to contact me… Dr. RON [PhD] if I can be of further assistance. Could be I’ll have to be a customer again (?) 🤷🏼♂️ and I will certainly be recommending your company highly to others. 🙇 Cell/Text: 919 260-8484 RON ILINITCH, PhD (retired Univ of NC at Chapel Hill)
Good site to shop👌
I want to start this off by saying Everything seem like it was going bad, But after talking to "Heather" she made sure I was well taken care of ☺, The chair i was originally going to get was out of stock the color anyways. So Heather was able to get me a even better one with the color I wanted 😁! Also they gave me a $200 discount 👍👍! Heather also explained why there was a delay on my message chair and that usually this never happens. Thank You soo much 'Heather' for the Excellent Customer service ✅! I would recommend this site to whoever is interested in a message chair👌 Thanks again Heather for everything.
Great experience so far
So far, my experience with emassagechair.com has been excellent. Rhonda with the customer support team was extremely prompt and helpful regarding my inquiry on color combinations in stock for the Human Touch Gravis ZG chair along with answering all my shipping questions. This is a remarkable difference compared to my experience with Vitalityweb/thebackstore. The phenomenal customer support I received here is the main reason I chose to purchase from emassagechair.com
Hoping they come through, they came through
Hi, I purchased a chair on Jan 30, they charged my card and the site said it would be delivered in 7 to 10 business days. Also said I would be notified when it shipped so I could track it. I contacted them via the site chat option after 3 days and was told to allow 5 days for processing before it shipped, then I would be notified. Well here it is 8 days and still nothing. No notifications and on the site it still says processing. Getting a little frustrated since they charged my card on day 1. Update: Contacted by Emassagechair with tracking. Will update once I have the chair and set it up and try it out. 2/20/21 I have had the chair for a few weeks now. Delivery was a joke, had to drive 5 miles to the delivery truck and have it loaded into my pickup truck because the driver didnt like the dirt road. Assembled the chair in less than 60 minutes, was quite easy. Have tried all the different Auto programs and quite afew of the settings. This chair is awesome! My last chair was a USJaclean USJ-9000. It lasted about 6 years with 3 people using it on a daily basis. This Hubble seems much more complex with all the settings, feels much nicer than the USJ as well. I have up'ed my star count from 3 to 4 since the the chair was on site on time. Wouldnt give delivery company but 1 star. I really like the chair, hopeful that it holds up as long or longer than my last one.
Reply from Emassagechair2021-02-08
Thank you so much for choosing Trustpilot to provide us feedback on your purchase. Your order has shipped and the tracking and shipment information was sent to the email used when placing the order. We apologize for any confusion as these types of items are processed during business days and do not account for the weekends. For instance since the order was placed on the weekend it would begin processing the following business day, and you would receive an update within 3-5 business days from placing the order. We see this update was provided on the 5th business day :) Thank you again and please don't hesitate to contact us with any additional questions. Kind Regards, Kevin
Good Experience
Positive experience buying a massage chair through Emassagechair.com. Heather answered all of my questions and helped me compare a couple of the chairs. Pilot shipping helped me track my chair from Dallas, Texas to Phoenix, AZ and Sullivan and Sons with Mayflower delivered the chair to Northern Arizona and completed the set-up. The entire transaction was handled with a great deal of professionalism. Thank you....Jerry J.