About Emassagechair
Data updated- Website
- emassagechair.com
- Category
- Health & Medical
- Location
- United States · Las Vegas
- Status
- Unclaimed
- Replies to negative
- 100% (6/6)
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Is Emassagechair legit?
Emassagechair (emassagechair.com) has a 4.6 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
This is the first massage chair I’ve…
This is the first massage chair I’ve purchased and was pleased to talk to James at customer service as he was very helpful and was able to answer all my questions. This purchase is for my wife’s birthday so I’m looking forward to her reaction when she sees it as it’s a surprise.
So far I am very happy with my order…
So far I am very happy with my order process still waiting for my chair Rhonda was very knowledgeable about the chairs and good to deal with
Best Customer Service ever!
I have to say that that Matt at the Emassage Chair Store was one of the most customer oriented sales associates I have ever dealt with. There were a few concerns I had about ordering such a big purchase on line but I thought I would chance it because of the pandemic. If you are even thinking about purchasing a zero gravity chair this is the place to get it. I give them 10 out of 10 stars. Love the chair! Love the company!
Excellent customer service
Excellent customer service, thank you!
Both Rhonda and James were very helpful…
Both Rhonda and James were very helpful and responds to your email/questions promptly. Awesome customer service :-)
Ordered chair on Wednesday 10/21 and…
Ordered chair on Wednesday (10/21) night late and requested expedited shipping. Initially I wasn't happy because I couldn't get a status on shipping, but found out today it was shipped on 10/22.
Reply from Emassagechair2020-10-26
Hi David, Thank you so much for sharing your experience with us. We see that your order was expedited with our shipping team, and the tracking information can take 3-5 days to receive. This information will come by email and we have requested this be sent to you as soon as possible. We hope this helps and you will receive an update within 24 hours :). Thank you again. Emassagechair.com
Compassion goes a long way
I ordered and received my Svago chair and am very happy with it. However, I was not happy with the "white glove" delivery service, so I called Emassage customer service. Matt at Emassage could not have been more polite, empathetic, and helpful, and he resolved the issue to my complete satisfaction. I'd like to point out that Matt had provided stellar service during the sale and was ALSO responsive when I had a complaint, so he gets 10 stars. Thanks, Matt!
Product was delivered appropriately
Product was delivered appropriately. Product was as advertised.
Very helpful in helping find the…
Very helpful in helping find the perfect chair
Matt is awesome!
Matt is awesome and a true asset to your company. From step 1 he’s been wonderful. He is extremely courteous, professional and his communication is top notch. Thank you for the wonderful service.
They answered all of my questions and…
They answered all of my questions and were very nice
Revised Review: Poor Communication / Misleading Website / Good Customer Service
Revised - Their customer service team reached out and tried to make the situation correct. I appreciate the effort. I do stand by my original comments in regard to how the website should indicate possible back order scenarios. Regardless, I appreciate the outreach and look forward to getting my chair. I'll comment again when i receive my chair. I ordered a chair Svago ZGR Plus Zero Gravity Recliner - I immediately received a confirmation email but 5 days later no tracking information so I reached out to customer service. Speaking to the rep, she advised me that the chair is back ordered and that I have one reserved in the next shipment which will arrive sometime between tomorrow and 10/5, then its a 7-10 day lead time to deliver the purchase. The time does not bother me as much as the lack of communication or detail on the website. If a product is back ordered, that information should be disclosed prior to checkout and, at a minimum, reinforced in the confirmation email. It's not difficult to setup this capability in an automated order system and doing so conveys a level of trust for customers. Given that is an almost $2000 piece of furniture, an email or phone call would make sense after the purchase just as a courtesy to ensure the customer is clear on the situation and understands the additional lead time. The only reason I give 2 stars and not 1, is that the customer service agent was very good and thorough answering my questions. While I have not decided if I will seek a refund or keep my purchase, I will probably never shop at Emassagechair.com again. There is too much competition out there focused on customer experience and given these are premium products this company needs to focus more on earning and keeping consumer trust.
Reply from Emassagechair2020-09-17
Hi Marcial, Thank you for choosing Trustpilot to share your experience shopping with us. We apologize for the issue with the back order as these chairs are in very high demand and sell out quickly. We send emails as soon as possible if there is a change in your order and from your comment above it sounds like you did not receive this email. To help assist further a customer service representative will be in touch with you shortly. We hope this helps and thank you again for sharing your experience. Warm Regards, Emassagechair.com
even though the pad set came wrong
even though the pad set came wrong, you dealt with it timely and appropriate.. And we can thoroughly enjoy the chairs comfort
Matt and Rhonda were phenomenal in…
Matt and Rhonda were phenomenal in meeting our needs for ordering massage chairs! Outstanding customer service!
Feels like heaven
Been wanting a massage chair for my home office but the pandemic situation actually put my thoughts to action. I decided on this one with fair price after reading all the reviews and it was a good decision and best gift to my family and myself. Both my parents in the 80s love it. Many different functions and levels give a head to toe good work out which I have been missing since the initial lock down. Feel like heaven when I sleep in it and enjoy the music, the massage. I hope it will last for a long time. BTW, Matt at customer service was great and solved my color problem right away. Finally get some work out and relaxing at the same time. Well worth the money!
Do NOT purchase from this company
Do NOT purchase from this company. I brought a massage chair with them and they totally screw up the delivery. Mxxx Is their CS manager and he will lie and tell you all sorts of stories. I had to cancel my meetings and take time off because of their delivery issue and incompetence. Do NOT purchase anything from them, especially their so called white glove services. The delivery person end up dumping the chair in my garage and left. They send me an email with a video on how to put the chair together. After complaining for half a day, they finally committed to sending a technician out to assemble and move the chair inside my house. It was an nightmare experience because they will lie to you every chance they get. Updated: I found out that their delivery person only delivered one out of three boxes. Like I said, this company will lie and provide fake marketing material that they provide the best services. When I tried to post this review, they immediately reported it.
Reply from Emassagechair2020-09-01
Update: Hi Mr. Yee, Thank you again for choosing Trustpilot to share your experience. We apologize for the inconvenience caused by the Pandemic and issues with in-home delivery that are impacted by this. We do our best to inform customers on how to handle any issues caused by the Pandemic, mainly in areas that have social distancing strictly enforced. Unfortunately in some areas white glove delivery can be more effected than others, however we do have a process in place to ensure the white glove assembly service can still be provided. We see that our customer service representative provided you information by email before the delivery letting you know how to accept your delivery in case the delivery driver was not allowed to come into your home to complete the assembly. In this scenario we promised we would provide a technician to complete the assembly in the room of your choice. From your email response to us you were ok with this option. Thank you for being so responsive in your email with our customer service team, we see that your chair was fully assembled and in the room of your choice by a technician, as promised, the following day after your chair was delivered :). We also see that we provided a refund, making the assembly service free :). Please allow us to invite you to update your review with Trustpilot to help share your experience with future customers. Thank you again and we hope you're enjoying your amazing massage chair! Warm Regards, Customer Service Emassagechair.com Original Response: Hi Mr. Yee, Thank you for choosing Trustpilot to share your experience with the delivery. We understand you may be having a unique experience caused by the Pandemic and Social Distancing Guidelines with delivery in your area. We do our best to help ensure a successful delivery by notifying you of any exceptions or issues that are caused by the Pandemic. We do see that our support team is currently assisting you with a technician as detailed in the email notification that was sent in case the chair was not delivered and assembled at the same time. We deeply appreciate your patience and we are working swiftly to get this completed as soon as possible. Warm Regards, Customer Service Emassagechair.com
Excellent product knowledge
Excellent product knowledge. No pressure sales. Could have explained financing impact on returns.
Excellent Company!!! Highly Recommend!!!
There was some shipment issues with my order, and Matt & Heather were extremely professional in resolving the issue. In fact, they took a loss in profit (although it may have been the manufacturer fault- and not theirs) to ensure that I was happy with my purchase. I can personally attest that emassagechair.com is a reputable company who is run by extremely professional and customer-driven owners. If or when I purchase another massage device, I will definitely order it from them.
FANTASTIC BUSINESS PROFESSIONALS
THANK YOU HEATHER , JAMES , RHONDA, I NOW HAVE A GREAT ADMIRAL MASSAGE CHAIR, USE IT TWICE A DAY OR MORE,WHEN THE TIME COMES I WILL PURCHASE ANOTHER CHAIR FROM THIS GREAT TEAM!! THIS IS EVERYTHING YOU ADVERTISE TO BE ! & A GREAT HONEST COMPANY!! MUCH REGARDS ,DUANE,KELSO WA..