we are a wig factory since 2009. we have 13 years wig making experience. thousands of wig trade Companies buy wigs from us and then sell higher prices. Now, we want to sell our wigs online, at a lower price, and with the same quality!!!, we promise: if you are not satisfied with our hair, we accept a full refund without any reason, and at any time!
Deceptive Advertising & Pathetic R100 "Resolution
This company is engaging in highly misleading advertising and refusing to take responsibility for their poor-quality products.
I purchased a wig based on their online photos, but the item I received looks absolutely nothing like the product advertised. The quality is incredibly poor, and the curl pattern is completely wrong.
When I logged a complaint, I was subjected to an exhausting week of back-and-forth emails. Instead of offering a standard refund or sending the correct product, their final "solution" was to offer me a insulting R100.00 compensation and tell me to "go fix the wig" myself.
How does a reputable business expect a customer to fix a fundamentally defective, low-quality product?
This is entirely unacceptable and a complete scam. I am demanding either a full refund or the exact item I actually paid for. Avoid this business at all costs unless you want to waste your money!
I ordered one wig and my credit card was charged twice. I contacted the company and they refunded me part of payment (they promised to refund the total). They offered me a $40 credit for the amount owing. I used that $40 to order a second wig. I was charged three times for the second wig ($545.03 x3) and then partially refunded me three times ($513.99) for the wig which was never sent. They now owe me $133.15. The first wig I received was decent quality. Due to the awful experience with ordering, double and triple charging, refusing to refund the total amount charged (for a product never received), avoid this company! Not worth the frustration.
I have returned 2 wigs because the color did not work for me. They were fast to issues refunds. Shipping is also very fast.
I did order the loose curly wig for $695. At first I was overwhelmed. I had 4-5” cut off and thinned out and now it works for me.
AMAZING!! experience with this company. Shipping was fast they are putting out beautiful well made high quality human hair pieces at affordable prices. The hair I received was a silver grey bob, the color was very natural the hair itself was silky, no shedding, no bad smell. I will definitely purchase from this company again and again.5 STARS company!
This is the best money I've EVER spent. The quality can't be outdone and the wig I ordered was the 20 inch ombre , light brown at the top going to blonde . I Just ordered another one yesterday and have it loosely permed. PLEASE choose THIS company for an affordable extraordinarily non- detectable wig ! I purchased my first one in January. I would love to show you my pics 📸!
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