Epomaker

Hi, We’re truly sorry to learn you haven’t received your order. We’ve carefully reviewed the tracking information, and the delivery proof indicates your package was delivered to your doorstep and signed by your family member or friend. For us to proceed with a detailed follow-up investigation, please kindly check our official support mailbox: [email protected] and reply to our email. Our team will fully verify your delivery case and arrange a proper satisfying solution for you promptly. Best regards, Epomaker Support Team

Hi there! Thank you so much for your heartfelt five-star review and kind compliments on our keyboard design, performance as well as our service! We’re thrilled to hear the wired, 2.4GHz and Bluetooth connections work flawlessly for you and that you love the adjustable vivid RGB lighting. It’s always our core goal to refine every detail of our products to bring satisfying typing experience to every user. Your recognition of our service means a lot to our whole team. We really appreciate your trust and support, and we will keep improving our products & after-sales service in the future. Wish you a nice day! Best regards, Epomaker Support Team

Hi there, So glad you like your new keyboard! It means a lot to us that everything is exactly as you hoped. Enjoy your typing experience, and we’re always here if you need support. Have a nice day! Best regards, Epomaker Support Team

Hi, Thank you so much for taking the time to share your lovely feedback! We’re absolutely thrilled to hear you love your new keyboard and enjoy its typing feel and overall performance. It means a lot to us that our product could bring you a great using experience. Hope you have a wonderful time with your keyboard! Best regards, Epomaker Support Team

Dear Customer, We sincerely apologize for the frustrating driver issue you encountered with your EPOMAKER x AULA F65 keyboard, and we are truly sorry for the poor user experience this has caused you. To assist you effectively and resolve the driver connection problem quickly, our professional support team will contact you shortly via email with detailed step-by-step troubleshooting guidance. Please kindly check your inbox for the follow-up message sent from [email protected]. Our team will provide targeted solutions to help you get the software working properly. We highly appreciate your valuable honest feedback. It helps us continuously optimize our software adaptation and product after-sales support. We hope to have the chance to make things right for you and regain your satisfaction.😊 Best regards, Epomaker Support Team

Hi, Thank you so much for your positive feedback! We are delighted to hear the keyboard works perfectly for you and that your order arrived quickly. Your satisfaction is our top priority, and we truly appreciate your support.💖 Wish you a nice day! Best regards, Epomaker Support Team

Hi there, Thank you so much for your honest feedback and lovely review of our keyboard! We’re truly sorry to hear the outer package arrived damaged, and we apologize for this inconvenience. Your feedback is very important to us, and we will definitely optimize our product packaging and transportation protection measures to avoid similar issues in future deliveries. We’re really glad to know you love the overall quality, design, typing feel and sound of the keyboard. It means a lot to us that you highly recommend our product. If you need any further assistance with your order or the product, don’t hesitate to reach out to us at [email protected]. We’re always here and happy to help. Wish you a great day!💕 Best regards, Epomaker Support Team

Hi there, Thank you so much for your wonderful review and kind words! We’re absolutely thrilled to hear you love your new Epomaker AJAZZ AK820 Pro keyboard. It means a lot to us that you chose this model as your first mechanical keyboard, and we’re delighted it has exceeded your expectations. Hope this keyboard brings you a comfortable and enjoyable typing experience for a long time. Wish you a great day! Best regards, Epomaker Support Team

Hi there, Thank you so much for taking the time to leave this wonderful review! We sincerely appreciate your kind feedback, and we’re thrilled our support team could quickly assist you with your keyboard switch correction. It truly warms our heart to know you’re obsessed with your new keyboard and satisfied with its quality. Providing reliable products and helpful customer service is always our top priority. If you ever need further support or have any questions down the line, our team will be here to help. Enjoy your typing experience, and have a fantastic day! Best regards, Epomaker Support Team

Hi, We are truly sorry to hear about the incorrect time display on your keyboard screen and the inconvenience this has caused you. We truly appreciate your honest and detailed feedback, which is greatly helpful for us to continuously optimize our products and user experience. The time deviation issue you mentioned is a adjustable setting that can be easily fixed via our official dedicated driver. We have carefully prepared clear step-by-step instructions and sent them to your registered order email from our official support mailbox: [email protected]. Please kindly check your inbox for our message.😊 Our professional support team is always on standby to provide you with timely help if you meet any difficulties during operation. As a brand focused on user experience, we always take every customer’s concern seriously and keep improving our product design and after-sales service. Thank you again for choosing EPOMAKER and sharing your genuine thoughts. We hope we could regain your trust and bring you a better using experience in the future. Best regards, EPOMAKER Support Team

Dear Customer, We are truly sorry that your keyboard’s connection switch stopped working after 3 months of use, and we sincerely apologize for the frustrating experience this issue has brought you. We fully understand how uncomfortable the request to record a product destruction video for replacement makes you feel. This practice was originally intended to help you skip complicated return procedures, save your time and energy, and offer a more convenient after-sales solution. We now recognize this approach is inappropriate and not suitable for you. Please be assured that customer satisfaction is always our top priority. Our Amazon support team will reach out to you as soon as possible to discuss a reasonable replacement solution that works best for you. Thank you for your feedback and understanding. Best regards, EPOMAKER Support Team

Hi there, Thank you so much for your detailed and honest review — we truly appreciate you taking the time to share your thoughtful experience with us. We’re glad to hear you love the keyboard’s solid construction, neat assembly, clear display, and convenient LED theme switching. Regarding your feedback: 1. For the joystick functionality, we will pass your comments to our product team for further optimization, so users can customize more functions according to their preferences. 2. The RT85 is equipped with an 8000mAh large battery, and we understand that the charging time can be relatively long. You can check the current battery level when using wireless mode. We will also forward your suggestion of showing charging progress during charging to our development team. 3. As for the switches, please rest assured that we always ship exactly the model you ordered. You can check the product information on the barcode label of the package. Since we are a brand from China, the label is in Chinese. If you encounter any issues while using the keyboard, please feel free to contact us anytime at [email protected]. We are always here to assist you. We’re happy you are satisfied overall, and your feedback is extremely valuable for our continuous improvement. Thank you again for your support! Best regards, EPOMAKER Support Team

Hi, Thank you so much for your wonderful review! We’re so happy you love your new keyboard for your office — it’s great to hear you enjoy the beautiful look and creamy typing sound. We’re also delighted the fast delivery to your regional area was a nice bonus for you. Hope you keep enjoying every typing moment! 😊 Best regards, EPOMAKER Support Team

Hi, Thank you so much for your kind words — it means the world to us to hear that everyone who uses your keyboard is obsessed! This is exactly the kind of experience we hope to bring to every user, and we’re thrilled it has made such a positive impression. Thank you once again for your love and trust. Best regards, EPOMAKER Support Team

Hi, We greatly appreciate you taking the time to share your experience with us. We’re delighted to hear that our team was quick to answer your questions about product availability and specifications, and that you’re satisfied with the sturdy, well-built design and excellent performance of the keyboard. Your positive feedback encourages us to keep improving our products and services. Thank you again for your support! Best regards, EPOMAKER Support Team

Hi, Thank you so much for taking the time to leave us such a positive review! We are really glad to hear that you are satisfied with our delivery and product. Your support and feedback mean a lot to us. We will continue to provide high-quality products and service for you. We hope you enjoy using it, and welcome to contact us anytime if you need further help. Best regards, EPOMAKER Support Team

Hi, Thank you so much for your kind words and positive feedback on our EPOMAKER x AULA F75 keyboard!We really appreciate you taking the time to share your experience. We’re delighted to hear that you think it offers very good quality for the price — that’s exactly what we aim to deliver to our customers. Thanks again for your support! Best regards, EPOMAKER Support Team

Hi there, Thank you so much for your feedback and for taking the time to share your experience. We’re really glad you’re satisfied with the product, and we appreciate your support! We sincerely apologize that the shipping took a full month—this is definitely longer than we expected. We understand how frustrating waiting for delivery can be, and we’re truly sorry for the inconvenience this has caused you. We will continue working with our shipping partners to improve delivery times and provide a better shopping experience for you. If you have any other questions or need further assistance, please feel free to let us know. Thank you again for your understanding and support. Best regards, EPOMAKER Support Team

Hi, Thank you so much for your positive feedback! We are delighted to hear that you are satisfied with our keyboard and fast shipping. Your support means a lot to us. We hope you enjoy using the keyboard, and we look forward to serving you again in the future! Best regards, EPOMAKER Support Team

Thank you so much for your kind words! We’re thrilled you love the keyboard!