10/10 Support
ATTACK SHARK 回复2026-10-22
Glad we could help! Thanks for the 10/10 rating!
关于 ATTACK SHARK
数据更新- 网站
- attackshark.com
- 分类
- 电子与科技
- 所在地
- 中国
- 状态
- 待认证
- 近 12 个月
- 62 条评价
- 差评回复率
- 94%（15/16 条）
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商家自述
The logo of ATTACK SHARK is a shark. Shark is the overlord of the sea, a natural hunter, and dominates the game world. ATTACK SHARK is a gaming peripherals brand focusing on the high-end market. We are committed to providing professional e-sports gaming mice, e-sports keyboards, customized mechanical keyboards and accessories to gamers. ATTACK SHARK will serve players in the global market with affordable prices, high standards, customization and continuous innovation. We are a team focused on pushing the limits of performance and exploring the possibilities of gaming gear. We are composed of gamers, software engineers, product designers, and mechanical keyboard enthusiasts, and we hope to subvert traditional gaming gear companies and create impactful products to share with the world. We hope that every player can use high-performance gaming mice and mechanical keyboards.Our team is very committed to our community, allowing all players to participate in our products, and let us create great products together! Our mission is to make high-performance gaming mice and mechanical keyboards accessible to all gamers. Join our community, challenge the industry with us,and become your own "Shark".
以上内容由商家自行提供，未经平台核实。ATTACK SHARK靠谱吗？
ATTACK SHARK（attackshark.com）在 OK.one 的综合评分为 4.0 分（满分 5 分），基于本站收录的 67 条用户评价，属于电子与科技分类，口碑良好。21% 的评价为 1 星，差评比例偏高；商家回复了 94% 的差评；评价主要围绕产品、客户服务、质量。数据最后更新于 2026-10-24。
评价综述
AI 生成Reviewers had a great experience with this company. Customers frequently praise the affordable pricing, comfortable ergonomic shapes, and exceptional overall performance of their gaming mice and keyboards during daily tasks. Many people truly enjoy the lightweight design and highly responsive button feel, which makes competitive gaming sessions significantly smoother and much more precise. However, some customers also noted issues with customer support, mentioning that important emails frequently went completely unanswered or that resolution processes were frustratingly slow. A few consumers also experienced unexpected shipping delays or received electronic items containing minor manufacturing defects that required reaching out to the support team for assistance.
本段由 AI 基于该企业的全部评价自动归纳，仅供参考，不代表平台立场。用户怎么说
scam art website
attack shark might genuinely be the worst scam art piece of crap wbsite ive ever actually been willing to engage with. just tested my patience for about roughly 10 days straight. so for starters i placed my order some point a week ago and had multiple emails coming saying they couldnt deliver it as my address hadnt been filled out however it had they were just too stupid to understand despite me telling them that my house was a name and not a number, these emails went back and forth about 3 times. I then get back from college on a friday excited to my brand new parcel which wouldve absolutely been worth the hastle, if it actually worked. i downlaoded the software and looked at light settings on the keyboard went onto siege and it worked fine ater 10 minutes some keys on the left side stopped working, i did the reasonable thing anyone who has experience in technology would do and turned it on and off unplugged it and replugged it in and searched for similar errors. Turns out the keybaord was simply just faulty leading me to have to send it back only 1 hour after opening it. This piece of rubbish plastic cost me a whole 80 GREAT BRITISH POUNDS may i add. Dont buy from this website, im now ordering off of wooting. EDIT, order number #117116 and i have sent an email directly to the given email with screenshots attatched of the order number and the review. Assume you can tie up these loose ends and make it not seem like i havent ordered from you publicly for validation you wont be recieving.
ATTACK SHARK 回复2026-10-10
Hi Fin, We’re sorry to hear about your frustrating experience with the delivery process and the keyboard. We’d appreciate the opportunity to look into this further. At the moment, we haven’t yet been able to match your review to an order based on the information available to us. Could you please contact us at [email protected] with your order number and the email address used for your purchase? This will help us locate your order and review the relevant records. Thank you for sharing your feedback with us. Best regards, ATTACK SHARK SUPPORT Team
The only way to see real service is…
The only way to see real service is when the problems appear. And this company has been an excelent support! Without a doubt I highly reccomend Attack Shark!
ATTACK SHARK 回复2026-09-24
Thank you for your support and recommendation! We’re glad our service could make a difference when you needed it. Your kind words mean a lot to us.
A service worth mentioning
These guys are exceptionally professional when it comes to servicing their consumers. I had an issue with a wire I had purchased that was a little on the expensive end and the team over at SHARK handled the situation with care and courtesy beyond what I expected from an electronics company. They all deserve recognition and to be treated with the same respect they've given me throughout the entire process. Flawless service and excellent products!!!
ATTACK SHARK 回复2026-09-24
It’s great to hear that our team could support you throughout the process! We’re always happy to help and truly appreciate your kind words and recognition. Thanks again for your trust, and we hope you continue enjoying your product!
I ordered a wireless gaming mouse
I ordered a wireless gaming mouse. The receiver had an issue and I contacted them about it, the process was smooth and they sent me a new receiver quickly. I am also happy with the mouse and enjoy using it.
ATTACK SHARK 回复2026-09-24
Thank you for sharing your experience! We’re glad we could help resolve the receiver issue quickly, and it’s great to hear that you’re enjoying your mouse. Your feedback means a lot to our team!
Trust
Good products and quality, very good support team, always fast at responding and comprehensive.
ATTACK SHARK 回复2026-09-23
We really appreciate your feedback! It’s great to know that you’re happy with our products and support. We’ll continue working to provide a better experience.
Very good products and support service.
I love their products, i've only had a problem with a product once but it got fixed in just a few days. The headset i ordered accidentaly broke after a few months, i just sent an email to their support team, they responded in a few hours and after some chit-chat they resent the product. 10/10 support service.
ATTACK SHARK 回复2026-09-16
Thank you so much for your kind review! We’re happy that we could help and make your experience better. Your support means a lot to us!
New F1 Air Mouse is great
I recently got the new F1 Air Mouse that came out and it was a huge upgrade from the Attack Shark X3. Extremely light and I would say it performs and has similar specs of the top $150+ Mice Brands out there. I initially thought 8000hz polling rate wasn't necessary but I realized how accurate and responsive it was compared to 1000hz Polling rate. I'm happy with both the X3 I had before and the current F1 Air Mouse.
ATTACK SHARK 回复2026-09-16
Thank you for sharing your experience! We’re happy to hear that you’re enjoying the F1 Air and appreciate your continued support with both X3 and F1 Air. We hope they continue to bring you a great gaming experience. Thanks again for choosing ATTACK SHARK!
Avoid at all cost got a keyboard for my…
Avoid at all cost got a keyboard for my son when it came the A key was faulty after contacting them for a way to return it i was stuck in a constant email loop of them asking me to make videos and telling me id have to pay the postage to send it back after about 6 times asking they finally told me how i could send it back which i did with proof of postage and since then they have just ignored every email ive sent and have not mentioned a replacement or refund absolutely shocking and im in the process of going through my bank with the screenshots to get the money back that way AVOID
ATTACK SHARK 回复2026-09-11
Dear Lara, Thank you for sharing your feedback. We are sorry for the inconvenience caused during your return experience. We apologize that our response to your recent message was delayed. Due to a higher volume of customer inquiries recently, our reply time was longer than usual. However, our team has been assisting with your case and following the return process. For products reported as defective, we may request additional information, such as a description, photo, or video of the issue, to help us confirm the problem and provide the most appropriate solution. After receiving your return shipment information, we arranged the refund process accordingly, and the refund is currently being processed. If you have any questions regarding the refund progress, please feel free to contact us at [email protected], and our team will be happy to assist you. We appreciate your feedback and will continue working to improve our service and communication. Best regards, ATTACK SHARK SUPPORT Team
Attack shark on top!
The customer support was amazing! I had bought myself a pair of headphones from them and they were damaged in transit. However, I emailed attack shark and told them about the issue and they were quick to respond and very nice. They sent me a replacement free of charge. :)
ATTACK SHARK 回复2026-09-09
Thank you for sharing your experience with us! We’re sorry about the issue during transit, but we’re glad our team could help quickly and provide a solution. Your trust and support mean a lot to us. We hope you enjoy your headphones and have a great experience with ATTACK SHARK!
Awful experience
Awful experience, bought from their website and chose the uk warehouse option, but its been 7 days since i orderd and royal mail havnt even seen it yet. And i already mailed attack shark and they said i cant get a refund if i dont have it. Disappointing attack shark do not buy from their website only amazon!!!
ATTACK SHARK 回复2026-09-05
Hi Harry, We understand your concerns and appreciate you taking the time to share your feedback. We would like to confirm that your order was shipped from our UK warehouse. After receiving your email, our team immediately began following up on your order status and the shipping status. When you contacted us regarding your order, it had already been marked as shipped in our system. Based on the available order status at that time, our team advised that the order could not be canceled directly at that stage. However, after reviewing your case again and considering the delay and inconvenience you experienced, we have arranged a refund for your order to avoid any further waiting. We will continue following up on this matter internally with our logistics team. Thank you for your patience and understanding. Kind regards, ATTACK SHARK SUPPORT Team
Excellent Mouse
Really like the R6 Ultra mouse from them. It's very lightweight and fits well in the hand, and aiming with it in gaming you can feel the difference with the 8k polling and sensor. Their customer support responds fast to e-mails as well.
ATTACK SHARK 回复2026-09-03
Thanks a lot for the kind words! Really glad you’re enjoying the RS6 Ultra and noticing the difference with 8K polling. It means a lot to have you with us!
Recently recieved an X11 Pro V2 mouse…
Recently recieved an X11 Pro V2 mouse from attack shark, which is a good product at a very reasonable price! The TFT display dock is an excelllent addition, and provides a solid experience for work and gaming. Delivery was quick and customer support has been responsive for me. Would recommend to anyone considering a new mouse!
ATTACK SHARK 回复2026-08-26
Thank you for your support and for sharing your experience! We’re pleased to hear that the X11 Pro V2 and TFT display dock have been a great addition to your work and gaming setup. We truly appreciate your kind words about our product and support. We’re grateful for your trust in Attack Shark.
Good customer service and quick to…
Good customer service and quick to reply. Had issues with a gaming mouse not working, got good support and eventually they replaced the mouse with a new one.
ATTACK SHARK 回复2026-08-21
Thank you for your feedback! We’re glad our support team was able to assist you and help resolve the issue. We appreciate your understanding and support, and we’re happy to have you as part of the Attack Shark community.
I had a problem whit a mouse…
I had a problem whit a mouse (MAMBASNAKE x Attack shark R6) after months , i explained the problem to the customer service and they helped me by answering to every email and by sending me a new product to conpensate, great experience!
ATTACK SHARK 回复2026-08-16
Thank you for sharing your experience with us! We’re really happy to hear that our team was able to support you and provide a solution. We truly appreciate your patience and trust, and we hope you enjoy your new product. Enjoy your gaming!
Great Product,love the sound,the feel…
Great Product,love the sound,the feel over the head is great,snug but so light I can hardly feel them on,have not tried with the mike as yet,very long lasting battery and the sound in games ( playing BioShock atm) is much better than I have experienced before,all round a very nice piece of equipment
ATTACK SHARK 回复2026-08-27
Thank you for sharing your experience with us! We’re happy to hear that you’re enjoying the impressive sound quality, comfortable fit, and long-lasting battery life. Knowing that the headset has taken your gaming experience to the next level means a lot to us. We truly appreciate your support and hope you continue to enjoy it!
Attack Shark products are superb for their price
I have had quite a few of the Attack Shark products and have to say, thier stuff is excellent, all the latest tech in their keyboards and mice at a very affordable price, on top of that you have excellent build quality. I have also had some experience with the customer service and it's a thumbs up from me. If you've never tried an Attack Shark product I'd recommend giving them a try.
ATTACK SHARK 回复2026-08-05
Thank you for your kind words and support! We’re delighted to hear that you’re enjoying our products and appreciate your recognition of our technology, quality, and customer service. Your feedback means a lot to us and motivates our team to keep improving. We hope our products continue to provide you with an excellent experience. Thanks for being part of the ATTACK SHARK community!
Best Customer Service Ever ✅️
I only buyed a mouse from now so I can't tell anything about their product but, I had a bluetooth issue with my mouse, contacted the customer service and, after a few try to see if the problem could be resolved on my side, they shipped me another one that I received like 2 days after that ! So idk about the quality of their products but the Customer Service is the best I've ever seen ! ✅️
ATTACK SHARK 回复2026-08-03
We’re glad to hear that our support team was able to help with the Bluetooth issue and arrange a replacement for you. We know it’s not ideal when a product doesn’t work as expected, so we always try to make the support process as simple and convenient as possible. We hope your new mouse is working well, and we’ll continue working to provide a better experience for our customers.
The battery of my mouse stopped working and i got a replacement
The battery of my mouse stopped working so i needed to use my mouse with cable i went on and contacted support to ask with what battery i could replace my mouse battery with and the support person asked my if i could send a video of my mouse working with cable and stops working without so i did that and that was enough for them and they went on and send me a replacement mouse.
ATTACK SHARK 回复2026-07-31
Thank you for sharing your experience! We’re glad our support team was able to identify the issue and help arrange a replacement for you. We appreciate you taking the time to provide the video and work with our team throughout the process. We hope your replacement mouse is working well and that you’re enjoying it!
Fabulous
Well, first, the person who had my case treated it really good and effectively, he faced me solutions to the problem, first how to fix it and then if needed, on how to replace it, now everything work well and I’m happy. Thank you Attack Shark Customer Service.
ATTACK SHARK 回复2026-07-27
Thank you for sharing your experience with us. It’s great to know that our support helped you find a solution and that you’re enjoying your product again. We’re happy to hear that everything is working well now.
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