The logo of ATTACK SHARK is a shark. Shark is the overlord of the sea, a natural hunter, and dominates the game world. ATTACK SHARK is a gaming peripherals brand focusing on the high-end market. We are committed to providing professional e-sports gaming mice, e-sports keyboards, customized mechanical keyboards and accessories to gamers. ATTACK SHARK will serve players in the global market with affordable prices, high standards, customization and continuous innovation. We are a team focused on pushing the limits of performance and exploring the possibilities of gaming gear. We are composed of gamers, software engineers, product designers, and mechanical keyboard enthusiasts, and we hope to subvert traditional gaming gear companies and create impactful products to share with the world. We hope that every player can use high-performance gaming mice and mechanical keyboards.Our team is very committed to our community, allowing all players to participate in our products, and let us create great products together! Our mission is to make high-performance gaming mice and mechanical keyboards accessible to all gamers. Join our community, challenge the industry with us,and become your own "Shark".
Reviewers had a great experience with this company. Customers frequently praise the affordable pricing, comfortable ergonomic shapes, and exceptional overall performance of their gaming mice and keyboards during daily tasks. Many people truly enjoy the lightweight design and highly responsive button feel, which makes competitive gaming sessions significantly smoother and much more precise.
However, some customers also noted issues with customer support, mentioning that important emails frequently went completely unanswered or that resolution processes were frustratingly slow. A few consumers also experienced unexpected shipping delays or received electronic items containing minor manufacturing defects that required reaching out to the support team for assistance.
Hi Attack Shark Team,
I wanted to follow up regarding my order #49709. Your website shows that the refund has been processed, but I haven’t received the amount in my bank account yet.
Could you please confirm the date and transaction reference of the refund? This will help me check with my bank if needed. I’d really appreciate an update so we can close this matter smoothly.
Thank you for your attention and support.
Best regards,
Jayed
ATTACK SHARK 回复2026-05-11
Thank you for your feedback.
This case was already resolved at the time, and the refund was successfully processed and confirmed.
As with all refunds, the time it takes to appear can vary depending on the customer’s bank or payment provider, but we understand it may sometimes feel delayed from the customer’s side.
We’re sorry for any inconvenience caused during the process, and we appreciate your patience.
Best Regards
ATTACK SHARK SUPPORT Team
I bought a mouse from them last year in August. A couple of months later the paint/coating on the mouse had started to peel away. I sent a message to their customer support page on their website. No confirmation email of having received my message, no response, nothing. I emailed their support directly. My email bounced repeatedly. I message in their discord. Nothing. I reach out to their store page on AliExpress and only then do I get a response and start getting help. I explained the situation and sent photographs of the problem and they explain that it was a problem with the earlier batches but has since been resolved. I then receive an email from their support and discuss the problem with them. Eventually they send out a replacement mouse which arrived on the 22nd of November, with the original mouse I needed replacing arriving in August.
This replacement mouse however has the exact same serial number and ends up inevitably having the exact same issues within a few months. Unfortunately I'd just started a new job around this time so I hadn't had the chance to get in touch about it until last month. I encountered again the same problems of my first email either being missed or ignored and once again reached out to their store page on AliExpress where I got a response. This was after I'd already emailed on September 1st, with a follow up email on the 13th to which I only got a response on the 15th but this time instead of confirming the issue was known with these batches they denied it and claimed that the mouse must have been exposed to corrosive agents and that "Unfortunately, the warranty period for the replacement has already expired, but we’d still like to help you find out the cause and offer you a discount if you plan to get a new one." As I wrote earlier, the original mouse was technically out of warranty as it had been a little under 13 months since I'd purchased that one, however the mouse I was looking to replace I'd only had for a bit over 9 months so still within warranty. I clarified there had been no cleaning agents or anything that could be strong enough to dissolve paint on the mouse, and that if there had been I probably would have known it myself given that it would likely also cause me severe skin irritation from the caustic nature of paint stripper and that I was told last time this was a known problem with the earlier batches. I also clarified that this mouse was actually still within the 1-year warranty period as I didn't receive it until 22/11/24.
The following email came two days later with them doubling down stating "We’ve carefully reviewed the photos" and that they don't match the wear and tear typically seen and thus "coverage applies to defects in materials or workmanship, but not to damage caused by external factors or environmental exposure" despite the fact that, again, this mouse has the exact same issue and serial number as the last one and last time I was told that it was a known issue with the first batches. They then offered me a discount on a new product because after this experience why would I want to continue supporting them and buying their products if this is the kind of support I can expect if things go awry?
I responded again with images for comparison for this warranty claim and the previous one to show that it's the same issue as last time, the serial numbers on the mice are the same and included the screenshot from when I was discussing the problem with the first mouse with the AliExpress store page when they reassured me this was only an issue with the earliest batch and that "we guarantee that the current batch will not have this problem". With all this being said, when I purchased the mouse initially it was directly from their website whilst the replacement was sent from an Amazon warehouse here in the UK. Now Attack Shark aren't a very well known brand here so when I saw that I did initially have some concerns as there was no guarantee that the mouse I was being sent was even from the new batches where this wasn't a problem and there was no way of telling how long it had been sat in that warehouse for. Obviously as it turned out my concerns were valid.
They responded to my email again on the 19th and again claimed to have "carefully reviewed" the coating on my replacement mouse and "would like to reassure you that the coating on the replacement mouse we sent you is from a newer batch, which does not have the issues that affected some earlier units", how they did so with only photographs and not even different serial numbers between the two mice is beyond me. They then added "In fact, we have not received similar feedback from other customers regarding this updated version."
Running out of characters. Claimed it was out of warranty again. I responded about the SN again. No response since the 19th of September. Don't waste your money.
ATTACK SHARK 回复2026-05-11
Thank you for taking the time to share your feedback.
We have reviewed the relevant case history and can confirm that your request was handled at the time in line with our warranty policy, and resolution options were provided based on the information available during that period.
We understand that you were not satisfied with the outcome, and we are sorry to hear about your experience.
We regret that your experience has led to this level of dissatisfaction. Your feedback regarding both the product and after-sales process has been noted and shared internally as part of our ongoing improvements.
Best Regards,
ATTACK SHARK SUPPORT Team
Absolute garbage of a gaming wireless mouse
Software is mid at best, with awful use macroses and never reliable charge status(it deviates every time you want to check it)
If you want to use it while it's charging then PRAY TO GOD IT WORKS, since it will just enter sleep mode every few seconds because it's that bad
Weight is mid
Middle mouse requires a lot of force to be pushed and it sucks
Overall just don't, you better add 10$ and buy something more reliable
ATTACK SHARK 回复2026-05-11
Thanks for taking the time to leave your feedback.
Sorry to hear the mouse and software didn’t work out for you and caused that many issues.
We’re not sure which exact model you were referring to from the review alone, but if you’re willing to share it with our support team at [email protected], it would really help us better understand and look into your feedback.
We’ve still noted your comments and passed them along to our team.
We know how important a smooth experience is, especially for gaming, so it’s disappointing to hear this wasn’t the case here.
Kind regards,
ATTACK SHARK SUPPORT Team
Their products and software is amazing, but support don't keep their words
First, let me say this, a lot their products are amazing value, and their software is kind of great.
But I encountered a situation of support being not very honest with me.
I found 2 major bugs in their giveaways, and I wanted to report it to them, but made sure that they agree first that I won't be punished for the bugs, and I will be rewarded if the bugs are legit.
And they agreed, but after I reported the bugs, they said that they will work to solve them.(but their still present)
And after that they ghosted me (and didn't give the promised reward)
And also they didn't honor their promise that I won't be punished, they ip banned my home from their giveaway platform.
And by the way, is not that I haven't tried to contact you, it's that every time I do you end up ignoring me.
And my main issue isn't the fact that I was banned, it's they when I asked for help in explaining it to gleam support I didn't get an answer.
And I wouldn't like to say what kind of bugs I found, but let's say that one of them was really worth thousands and could completely break the platform, but I was still dismissed like nothing.
ATTACK SHARK 回复2025-09-26
Dear Customer,
Thank you for your feedback. We’d like to clarify that our giveaways are hosted through Gleam, an independent third-party platform. All account restrictions, including IP bans, are applied and managed by Gleam—not by Attack Shark.
We understand that this situation has been frustrating for you. However, we do not have the ability to promise rewards, issue compensation for giveaways, or remove restrictions on Gleam accounts. These matters can only be addressed directly by Gleam support.
What we can assure you is that we value fairness and transparency in our promotions, and we encourage all participants to reach out to Gleam for any technical or account-related issues. For any questions regarding our products or orders placed directly with us, please feel free to contact us anytime at [email protected]
Best regards,
ATTACK SHAEK Support Team
My principal concern with this company is the lack of clarity where the goods are dispatched from and the time for goods to arrive
I find out via their tracking that the goods ARE coming from China but no expected delivery date
So take this into account when ordering
ATTACK SHARK 回复2025-09-26
Dear Customer,
Thank you so much for your feedback! We’d like to clarify that we do have a UK warehouse, and most standard orders are shipped from there.
For orders that include promotional items or giveaways, we sometimes ship from China so that all items in your order can arrive together. We assign shipping locations based on each order to make sure you get the best experience possible.
We really appreciate your understanding, and we recommend keeping an eye on the tracking information for the most accurate delivery updates. If you have any questions or need help, our support team is always happy to assist you at [email protected]
Best regards,
ATTACK SHARK Support Team
I am writing to express my dissatisfaction with the way my recent inquiry has been handled. I have attempted to reach out multiple times regarding my order, but the responses I have received have been either delayed, unhelpful, or completely ignored.
The lack of timely and effective communication has made this process frustrating and inconvenient. As a customer, I expect a higher level of support, especially when dealing with important matters. The delays and lack of resolution have caused unnecessary stress and inconvenience.
I kindly request that my issue be addressed as soon as possible. Additionally, I urge you to improve your customer service response times and overall handling of customer concerns. Clear and prompt communication is essential for maintaining customer trust, and I hope to see improvements in the future.
Please provide an update on my case at your earliest convenience. I appreciate your immediate attention to this matter.
Best regards.
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