ergokid is the purveyor of ergonomic desks, chairs, and school backpacks, for children and adults. We have both an online presence and a showroom in Wheelock Place, Singapore. Our brands include: moll, ergobag, Satch, HÅG, RH and Aeris.
Bought the backpack online on 13 Dec and emailed me the backpack is on its way on 17 Dec. However, I checked Singapore post website with the tracking no. provided on 26th, 30th Dec, 2nd and 3rd Jan. the last update was still on 19th Dec and said that departed from Singapore hub for transit to oversea. I emailed ergokid for update but no reply…. So disappointed because my bought this as for my son’s birthday present and he kept asking me when he will receive his bag…
The parcel is still not with me as the the custom duties are not paid. As the terms are delivered to me, I didn't expect that I have to pay an extra 152.- MYR. I wrote to clarify on it to you on the 21st and there was no responds till now.
Ergokid reached out promptly when there was an issue with my order. They apologized that they didn’t have my item in stock, offered lovely alternatives, and shared the shipping information with me. Very satisfied and will be ordering my second kiddos backpack from them as well!
I have bought two bags for my 13yo twins. The limited edition was excellent, and my boys loved it very much. The bags were light and spacious. Furthermore, the staff is accommodating and friendly. I highly recommend it.
Online purchase. Company lacks organization, like a part time gig.
Email them and in my order saying can only receive item on Monday and they reply if any other days, I replied maybe Wednesday but never got confirmation thereafter then had to Whatapps their business account and got confirmation it will be Monday. WFH that day but never got delivery, I Whatapps again and they replied they forget only on Tue. Finally after 2 attempts to send in Wed via grab. Tata.. finally.
I bought online. But before I made the purchase, I contacted the team thru message and surprisingly, he/she assist me politely and very helpful. Even recommend which Ergobag is suitable for my son. Within one week, we received the bag. We were very happy with the bag. My son cant wait to use the bag after school summer break. Thank you ErgoBag team!
Product was great, the purchase experience was bad
I ordered a Hag Capisco footring from ergokid because it was the only place I could find the footring for sale online in SG. The purchase process was typical. Delivery took longer than generally expected and there is no email update or any other notification as to when the delivery date will be. Nonetheless, this is not unusual for the independent online shops that don't sell through the bigger platforms.
What was truly irritating though, was the number of email requests I kept receiving asking for reviews BEFORE I even receive the product. One request is one thing, but I must have received at least three such requests. There were disclaimers in the emails saying I may receive these requests for feedback prior to actually receiving the products but that is really just a cop-out from a customer service perspective. And it irritated me enough to come here to write about it.
The item itself is exactly what I need to make my chair comfortable, and it was easy enough to install without having to take the entire chair apart. So I am happy with the purchase, just not the purchase experience. If I'm just reviewing the purchase alone, this would have been a 4 or 5 star review.
SPARTAN™
Grab