ergokid.com

no stock after order accepted and still no refund

no stock after order accepted, still no refund after 3 weeks time.

Nice product

I am disappointed with my recent…

I am disappointed with my recent purchase of Hag chair. The finishing is very poor, which shows a lack of quality control and the after-sales service from the manufacturer is bad. Multiple areas have rust underneath the seats. Feedback was given to Ergokids but the manufacturer simply reverted that it was due to our humid climate and it does not affect functionality. I mean this is a brand new chair, how can you send out such an inferior product? Hope the rest of the buyers can be aware of such issues not seen in the showroom. I appreciate that the retail team from HAG reaching out to me after receiving news on my negative review. They explained that I was not sent a faulty product but offered to do an exchange for me nonetheless. They were supposed to get back to me on the exchange but have yet to follow up after 2 weeks. I have completely given up on them at this point.

Worse experience with lousy service

I have been calling several times (more than 3 weeks now since we purchased the item online trying to reach out for help) to check the delivery date of our chair castors. Everyone seems to be pushing the responsibility to another person (there is a male staff saying to call tomorrow to talk to the manager & when I get to talk to the lady manager, it seems that she is also not able to help much stating that every customer is facing the same issue of not getting their items yet & that the supplier is delaying). As a consumer, we do not really care what happened to you and your supplier & what we want is the item delivered to us fast. It has been weeks since we placed the order & it seems that providing a tracking number is also a very difficult task. Please stand in our shoes & realise that we are really very frustrated with your service (money paid & no proper communication afterward, not answering the call etc etc).

Good knowledge on info of the different…

Good knowledge on info of the different kinds of bag.

We have been supported ergo more than…

We have been supported ergo more than 10 years. Quality is superb good. We always bought ergo bag for our kids.

Based on my recent purchase for…

Based on my recent purchase for international delivery (not domestic delivery in Singapore & to Malaysia), I am only fairly satisfied. From online checkout experiences to waiting for my parcel arrival (DHL Express) there was no tracking information provided nor was the parcel dispatched as soon as possible (re-ordered 16th April 2024 due to ammendment made to address & delivery method). The parcel was only dispatched from Ergo Singapore on 3rd May 2024. And I requested self-collection from DHL once custom clearance on 6th May 2024. Nevertheless, I am satisfied with the item I had purchased.

Quality goods + amazing service

Hassle free transaction

Helpful and friendly service staff +…

Helpful and friendly service staff + great variety of good quality school bags.

Slow delivery

very slow delivery. There were no updates given about item ordered that was out of stock until a week later.

Poor communications, website stock inventory not updated

Placed an order for 2 Moll tables on 12 Feb 2024, and was subsequently informed on 17 Feb (only after inquiring) that the tables were not in stock. This was not reflected on the website when the order was made. Simple questions sent via Whatsapp go unanswered for days (i.e. when will new shipment of tables arrive). Now awaiting an answer about which tables are in stock, so that I can decide whether to change my order or ask for a refund. It has been 2 weeks since the initial order and I still have no information on how to proceed. Update (2 mar)- originally gave a 1-star rating given the above. But store eventually got back with in-stock alternatives on 1mar and delivered on 2 mar.

Good service & brands

Good service and brands that are hard to find online and rarer to find them in a shop for kids to try on. A

Disgusting

I purchased a kid’s bag for my niece on 17th of January for her birthday and paid $35 extra to get it specially delivered, ever since I have been emailing them for several times and had no reply , I just requested to see what happened to my order and when it’s going to be dispatched and no answer whatsoever. I don’t know where I stand and absolutely disgusted the way that I haven’t even received a confirmation email regarding my order. This is totally unacceptable and it’s form of disrespectful to paying customers

Quality product & ease of use

Love my new office chair

Love my new office chair. Not cheap but it meets my expectations for a product at this price point. Customer service was excellent, thank you very much.

Great bag, great experience

Great, things sold out pretty fast but I was rendered alternative and help!

Good designed schoolbag

the bag is heavy for a 12 year old boy.

the bag is heavy for a 12 year old boy. the side pocket length is small. water bottle keeps falling... not a good buy for us. if possible will like to return.

Bought the satchi bag

My son loves it! Said it helps with his posture while carrying the bag.