eullair.com is an online store. We are committed to providing our customers with A unique, superior and thoughtful online shopping experience. We have high quality manufacturers and suppliers; At the same time, we are constantly optimizing our purchasing and production processes to ensure that our products are of high quality. Please feel free to buy our products on the website. Our website attaches great importance to customer service, and customers' opinions are important information to promote us to develop, improve and enhance ourselves. If you encounter any difficulties during your consumption, please check out other terms of our website or feel free to contact our staff. Contact information can be found in Contact us. Thank you again for visiting our website and wish you a happy shopping trip!
I received something totally different then what I ordered for $240 supposed to have been 24 inches but received a short 18 in shaggy wig!!! DO NOT PURCHASE! You won’t receive what you order and they don’t want to refund me! I spoke to my bank institution and all charges reversed! A 1 star rating for me!!!! 😡
eullair 回复2025-07-01
Dear, we are committed to providing customers with good products. The length of the wig is checked before shipment and is correct. We have contacted you for communication and service. Thank you for your feedback. We will provide you with better services and products!
Dear, we are committed to providing customers with good products, and different colors under different lights will show different effects. Thank you for your feedback. We will provide you with better service and products!
Hair is soft, doesn’t shed and very much good quality. Even the 180 density still feels full and natural. It doesn’t have a smell and the customer service is fantastic
eullair 回复2025-07-01
Thank you very much for enjoying our products and services. We are committed to serving every customer well and giving you a good experience.
Hi 😊 My mom wants to buy a wig from your website but we live in italy. I'm an old customer and a few years ago I remember that you guys used to ship in italy too, but now at the checkout Italy is not listed in the countries you guys ship at. I noticed that using paypal to pay tho it was possible to ship to italy, is that right?
I order ombré ginger copper with brown wig!!!’ And when the wig arrives it’s on orange and very little burgundy. Contact the company several times to return it!!! They first offer was half.. and I wanted a full refund due to not what I ordered.and then I ask for address to send back then they offer to refund me 10 dollars when I was go settle they never responded well stop responding never ever will I order from here again
Disappointing Experience – Poor Quality & Lack of Customer Service
I recently purchased hair from this company, spending nearly $400 with high expectations based on their advertised quality. Unfortunately, the product did not meet the standards that were promised. The hair quality was far below what was described, which was incredibly disappointing.
What made the experience even worse was the complete lack of customer service. I reached out twice for assistance, hoping to resolve the issue, but received no response. It’s completely unacceptable for a company to ignore their customers, especially when such a significant amount of money is involved.
I would not recommend this company to anyone. It’s been a frustrating and unprofessional experience all around.
I needed to cancel my order and reached out to the company by email. Someone called me to get a better understanding of why I wanted to cancel and then started the process of giving me a refund. Great customer service. I will be ordering again soon.
The hair was very thin, smell bad I don’t know how to get the smell out without ruining the style & whatever chemicals were used to process the hair made me itch. I cannot afford to send it back because it’s so expensive so, I have to accept a refund of partial payment of my hard earned money 😔
I’m soo in love with this wig the best colored wig I’ve bought first time buying from them and won’t be the last very pleased ☺️☺️ and it came very quick
I always have a great experience with Eullair every time I place an order. My package is delivered promptly & on time. Customer service is excellent. My seller always keeps great communication while I wait. And I’m very satisfied with the quality of my hair! Great company to shop with, the only one I purchase hair from.
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