Hello Ana,
We're so pleased to hear that your eyeglass appointment was quick, easy, and that our team member was super nice and professional. Thank you for sharing your positive experience!
-Team Eyelation
Hello Krystal,
We're delighted to hear that you found the process straightforward! Thank you for taking the time to share your positive experience with us.
-Team Eyelation
Hello Billy,
We're delighted to hear that you had a good experience with our customer service and support. Thank you for your positive feedback!
-Team Eyelation
Hello Jovan,
We're so glad to hear that our team member provided a professional and easy experience for you. Thank you for your positive feedback!
-Team Eyelation
Hello Joshua,
Thank you for your review. Your order was placed on 07/06.
USPS tracking shows you glasses were delivered to a parcel locker on 07/15. We hope your new safety glasses work well for you!
-Team Eyelation
Hello Lori,
We're so happy to hear about your positive experiences with our team member. It's wonderful to know that you felt comfortable and that she is great at her job!
-Team Eyelation
Hello Keith,
We appreciate you sharing your experience with us. We understand your frustration regarding the extended shipping time and the delivery method. Unfortunately supply and demand takes over sometimes. We apologize. We feel it too. When the manufacturer goes on backorder, we just have to wait. Thank you for you patience and we hope your glasses work well for you!
-Team Eyelation
Hello Ronnie,
We're delighted to hear that the person who checked your eyes was so knowledgeable and helpful. Thank you for sharing your positive feedback!
-Team Eyelation
Hello Jeanette,
Thank you for your reply. Not understanding the exam comment as it has nothing to do with the frames?
We are sorry that your frame is broken. Luckily you have a 1 year warranty on your frame.
Please reach out to our customer care team at 888-308-4703 or email [email protected].
-Team Eyelation
-Team Eyelation
Hello Calvin,
We're delighted to hear that your glasses are great and that your prescription is perfectly on point! Thank you for sharing your positive experience with us.
-Team Eyelation
Hello Cole,
We're so glad to hear that our representative was both personable and efficient during your experience. Thank you for sharing your positive feedback with us!
-Team Eyelation
Hello Francisco,
We're delighted to hear that you found our service fast and affordable. We're so glad we could help you get the safety glasses you need for work!
-Team Eyelation
Hello Derrick,
We appreciate you sharing your feedback. We apologize if the delivery timeline was not clearly given to you. Normal delivery time is 10-14 business days. Your order was placed on 07/16 and delivered on 07/27. We hope you enjoy your new safety glasses!
-Team Eyelation
Hello Theresa,
We sincerely apologize for the significant delay in receiving your glasses and the frustration this caused. We understand how concerning it is to experience such a long wait without clear communication or an easy way to get updates. We are actively reviewing our communication processes and accessibility for inquiries to prevent similar situations. Your feedback is invaluable as we work to improve our service.
-Team Eyelation
Hello Martha,
We appreciate you acknowledging the excellent service provided by our staff during your exam and the convenient on-site setup. We sincerely apologize for the significant delay in receiving your glasses and the lack of communication regarding the extended timeline. Your frame was on backorder. We hope you enjoy your new safety eyewear!
-Team Eyelation
Hello Lynette,
We sincerely apologize for the significant delay in receiving your glasses and the frustration this has caused. Unfortunately we had several frames that were placed on backorder by the manufacturers. We understand your disappointment with the lack of communication and the difficulty reaching our customer service. We are actively working to improve our response times and ensure a smoother experience for all our customers.
-Team Eyelation