EZCosplay offers best quality Dulex cosplay costumes, anime Cosplay video games costumes, Naruto, Bleach, Final Fantasy, cosplay accessories, masks, Props, makeup, wigs and hot sexy costumes at low prices. We are wholesaler in all over the world.
Most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the great attention to detail, vibrant colors, and high quality of the wigs and custom costumes they receive for various events. Many people find that the products fit well, arrive nicely packaged, and closely match the provided online promotional photos.
Some reviewers were not happy with unexpected delivery delays, long waiting times, and missing shipping notifications. A few other people also felt that certain outfits arrived in the completely wrong size, featuring poor fabric quality or damaged accessories. Additionally, customers noted that getting helpful assistance or prompt responses from support regarding sizing issues can sometimes be difficult.
I'd like to preface this by stating I am both a first-time customer and cosplayer. I am willing to admit that the blame for my bad experience lies partially with me for not ordering my cosplay more months in advance, although I had been working to save up the money.
The customer service kinda sucks. After not receiving any updates on my order for 2-3 weeks, I decided to get in contact with them. I emailed them for three days straight with no reply despite the website promising a response within 24 hours. I only ever got a response after going the extra mile of using other means of communication. I tried calling them, messaging them on Instagram, using their LiveChat service on the website, and using their Contact Ticket system. I understand that they're quite busy around this time of year, but the process was frustrating nonetheless.
When I finally got a response, I started having a conversation with a representative. The main costume of my order had been completed already, but the wig needs some time. Cool. I asked if there was any way I could switch to express delivery, and they said yes. Basically, they could send me the already complete costume, and then send the wig separately for an additional $27 USD. I'm a Canadian. I understand being busy, but I've already paid around $178 CAD. I'd rather not push things to around $200 CAD just because the company was not able to meet the deadline.
If my order was simply too much for the company to complete within the allotted timeframe, the website shouldn't have given me the option to choose such a deadline or had made express delivery the primary/only option. If there had been a message saying, "Hey, due to the timeframe you've provided us, please choose express delivery to ensure your order gets to you on time!" I wouldn't even be mad about paying extra.
What upsets me most isn't the fact that I won't be able to attend a convention in cosplay like I deeply wanted to. What upsets me is the lack of communication and updates. No progress bar, no emails, no nothing. Just a little status on the website that says "processing".
The Garu jacket has really nice material made for it. It's easy to place on and to move around in, you don't have to worry about it restricting your movements or anything and it's rather cozy to wear as well.
The heartsteel Kayn Cosplay is actually really comfortable to wear,the size fits really good and i Love it that the Accessoires are 3d Printed. I only have one Thing thats a Bit negative. The 3d Printed Accessoires didn't hold on the costume. I Had to reglue it multiple Times.
The quality of the costume is very good.Very accurate to the character. Fits perfectly for girls with curves like myself. I’m 5’9 and I ordered size XL.
Bought my first cosplay outfit from EZcosplay. I was looking at reviews and it seemed to look legit so I gave them a shot. I spent over $300 CAD for a custom outfit and I was not disappointed! The quality of the cosplay was very nice, it came with all the accessories it said it would (in the description). I also appreciate that they have a section where you can input the date of when you need your cosplay and they will try to have it made before that date.
Was looking for a cosplay for Bridget from Guilty Gear Strive, and this site had a good deal running at the time, which was super convenient.
The quality of the items were high relative to their price, and will last me a long time, even surviving a plane ride and a full day at a convention!
Manufacturing time was faster than expected, which was a welcome surprise! Super happy with my order I received and I would order from EZcosplay again in the future!
I bought this track suit for my dad so he could cosplay Tony Stark for his first convention and it was a huge hit. Besides my dad sharing a likeness to RDJ the track suit fit perfectly and he was instantly bombarded by con goers as soon as he arrived. The track suit was extremely comfortable and he was able to truly enjoy his first con. Thanks EZCosplay
I love this cosplay it’s beautiful and well thought out. I love how it fits and how it looks! I have worn mine about a year now to several conventions and gotten so many compliments
I purchased Niffty from Hazben Hotel from EZcosplay and I absolutely loved how it looked and fit. It was the perfect size for my body and it was good quality too! I definitely recommend this awesome Cosplay!
Don't do business with people who don't keep deadlines and give contradicting information.
MHA Stain cosplay. Order number: 9000189111. They take DAYS to respond to emails.
Ordered on the 5th of July, with express shipping and tailoring. "Shipping Option - EXPRESS DELIVERY 3-5days Plus 1-4 Weeks Tailoring Period." So that means it should have been finished no later than the 2nd of August, and delivered no later than the 9th (allowing for the weekend in between).
16th of July, their email said it would be finished within 20 days (which makes it the 5th - that's past the 4 weeks mark as said in express!).
"The use-by date is a reference and we cannot guarantee 100%" then don't have the function. Don't offer it at all. Just make the cosplays in order that they're ordered and offer standard/express/other options shipping. It's a garbage business move to offer deadlines you can't keep.
After many back and forths, they allegedly finished it on the 19th. Then claimed they finished it on the 22nd and it was being sent to the warehouse. 24th, I got this: "Hi, your order has finished now and we need to double-check the quality". So much for being sent to the warehouse.
27th, morning, I got this: "Thanks for your days of waiting and sorry about it.Your order has been finished and it is on the way to our warehouse.We will send it asap after checking.Thank you." Same message 5 days later. Evening: "Thank you for your reply and we are checking with the factory. If we have any updates, we will let you know. Thank you."
29th. "Your order has been finished now and we need to double-check the quality. If no problem, we will ship them out this week. Thank you." Said the same on the 24th???
31st. "Thank you for your reply and sorry about it. There is something wrong with our factory and we will remake the pants.The shin guards are missing the metal buckle. Once we finish it, we will ship them out asap. Thank you." Eugh. I've given up. Garbage communication, contradictory info given, and now, they mesed up.
I bought it with the deadline being a couple days before I needed it. They won't honor deadlines, they'll lie and contradict themselves, and with all the time given, they can't get anything right. I don't want an apology or a refund, I want them shut down.
Edit: they tried to bribe me to take this review down.
I own a Tekken 8 Ling Xiaoyu cosplay to wear for FanimeCon 2024 and EVO 2024. The costume and the shoes felt great and I have quite some compliments! The quality is amazing! Would recommend!
Ordered on June 15th for even on August 2nd. Emailed multiple times about my order and received no help at all besides them wanting to charge me extra for faster shipping which won’t even get here on time because they never completed my cosplay. Refused to give me a complete refund or pay for expressed shipping. Lied on their website about 35 day or 4 week tailoring period (currently on week 6). This has been the most frustrating and stressful experience I’ve ever had with a company and I either want my stuff or a full refund. Don’t order here unless you are ready for your stuff to be late.
EZCosplay Costumes 回复2024-07-30
Hi, I'm sorry for the inconvenience. Shipping fee is determined according to the mode of transportation chosen by the customer, and we do not charge extra. The production period depends on the complexity and quantity of the product. We don't have a 100% guarantee. Please send your order number. We'll check it for you. thank you.
I got a Acheron Cosplay from Hsr and the quality is amazing! The support is really nice as well. The pricing is totally fair and reasonable. Would definitely buy there again. ^^
The first time I used them was great so i opted to use them again. Not only was the order not done before the wear date, they were uncooperative with refunds and I'm now stuck with an almost 200 dollar order that is realistically gonna sit in storage since it was for a requested event. Best I was offered was 20% of shipping refunded for something I no longer needed, not likely to use again. The order came in today 2 weeks late and it just ruined my day to think about
EZCosplay Costumes 回复2024-07-23
Thank you for your feedback and sorry about it. What is your order number? I will check for you.
I would have given them 5 stars 2 years ago but the past couple of year it just been down hill. I ordered from them in the beginning of May for something at the end of July and its still not here. Tried to talk to customer service a couple of time and got no response and now most likely will not be able to wear what I brought from them, Money down the drain. This also happen in the beginning of the year too. Guess it time to look else where for cosplay.
EZCosplay Costumes 回复2024-07-23
Sorry for your bad experience. What is your order number? I will check for you. Thank you!
I definitely think that everything was of great quality, the cosplay was very accurate to the one of the character, the details of the cosplay like on the bow & on the jacket were great & that’s one of the reasons I bought it from cosplay costumes, the size chart really helped me & it fit perfectly well. Price was good & the delivery once the package was sent was fast. I will definitely continue to buy from EZCosplay.
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